The Operations Manager drives value creation, profitability, and operational excellence across a portfolio of veterinary partnerships. This role requires strong financial acumen and the ability to manage multi-site P&Ls. They will lead cross-functional collaboration to optimize performance and align results with organizational goals.
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The Operations Manager drives value creation, profitability, and operational excellence across a portfolio of veterinary partnerships. This role requires strong financial acumen and the ability to manage multi-site P&Ls. They will lead cross-functional collaboration to optimize performance and align results with organizational goals.
This role offers the opportunity to lead and manage complex quantitative research projects in the healthcare and pharmaceutical sectors, supporting international clients and stakeholders. You will act as the central point of communication, ensuring projects are delivered on time, within budget, and meet high-quality standards. The ideal candidate thrives in a fast-paced, remote work environment, has extensive experience with online survey projects.
This is a role for an operator and builder and you'll implement and manage the systems that keep the Eco running well — planning, business rhythm, metrics, and follow-through. You’ll help ensure that the leadership team has clear plans, visibility into performance, and the discipline to execute against priorities.
Responsible for the oversight and management of the claim processing functions related to claims adjudication, appeals, escalations, quality, and recovery. Will have direct management of a team that supports, researches, and resolves the accurate processing of healthcare claims for employer-sponsored health plans. This role sets productivity benchmarks, enforces quality standards, and drives continuous improvement.
The incumbent will be accountable directly and indirectly through a matrix team, partnering with key value streams and business units within Sagility Payment Integrity Organization, which is essential for supporting affordable health system and drive financial savings. Effectively manage remote team to Identify opportunities to reduce healthcare costs through improved payment integrity processes and meet company and client goals.
Responsible for ensuring the delivery of “One Mercer” to newly acquired firms, this role partners with project managers and key functional leaders to ensure a coordinated effort and elevated experiences for new Mercer team members. The program Manager will assist with coordination, communications, reporting, issue escalation and growth activation, with a high degree of visibility with key stakeholders across Mercer.
This role will lead the strategic development and scaling of Level 1 CX teams at BPO partner(s) to transform them into a world-class client experience function. The director will define what is needed to be successful across all facets (processes, workflows, tools, systems, training, change management, workforce management, culture) to cultivate a best-in-class client experience operation. This Director manages a high-performing internal team and drives operational excellence with internal teams and BPO partners.
Support and execute change management activities, ensuring successful adoption of new initiatives, and minimizing resistance across the organization. Assess change impacts, develop communication and training plans, and foster collaboration among stakeholders to drive effective transitions. This position requires a balance of strategic understanding and hands-on execution, with a strong focus on enabling smooth transitions, ensuring stakeholder engagement, and embedding change management into everyday processes.
The Program Manager leads and supports utility-sponsored energy efficiency, electrification, and demand response programs across various sectors. This role combines strategic oversight, stakeholder engagement, technical expertise, and operational execution to deliver energy savings and promote equitable access to clean energy solutions. The position requires strong leadership, analytical skills, and the ability to manage complex projects.