Remote Operations management Jobs · Analytical

• Communicates system downtimes and escalates issues to management, documenting and reporting downtime summaries.
• Monitors intraday staffing levels, manages staff between Miami and Atlanta servers, and initiates overtime offers.
• Monitors real-time agent work states, sends adherence alerts, and manages auxiliary activities for schedule changes.

Qualfon is a business process outsourcing (BPO) company that provides contact center services and back-office processing. We foster a supportive and team-oriented culture.

• Lead a team of Launch Specialists, fostering a culture of excellence and continuous improvement.
• Refine the Onboarding process to support new restaurants and maximize customer early retention.
• Identify key metrics and develop strategies to reduce early churn among new restaurant clients.

Owner is an AI-native system that local business owners use to succeed, starting with restaurants. They are building the system that replaces the many tools owners use to run their business, powering everything from the restaurant’s website, online ordering, CRM, POS, and more. Owner's team is in the low hundreds and has top talent from the most successful companies in SMB software. They'll be scaling even faster in 2026 to keep pace with customer growth.

• Own end-to-end enrollment outcomes for your customer portfolio and be accountable for SLA performance and client satisfaction.
• Manage an on/offshore team of enrollment specialists: set goals, build capacity plans and develop talent.
• Identify and resolve root causes of client issues by coordinating cross-functional teams.

Medallion is a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies backed by $130M in funding from world-class investors, revolutionizing provider network management.