As a Service Delivery Manager, you will handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. You will work directly as member of Avertium’s Cyber Fusion Center to oversee delivery of Avertium’s security services to an assigned portfolio of accounts. Customer will look to you not only as their primary advocate but also the accountable person responsible that expectations are being met and obligations fulfilled.
This role involves building, leading, and scaling a world-class Renewals organization. This individual will be responsible for owning and optimizing the global renewals motion across WorkWave’s software product lines, driving customer retention, reducing churn, and maximizing recurring revenue. As the leader of this newly established function, the Director of Renewals will define the vision, strategy, and operational framework needed to execute a high-volume, high-velocity renewal engine.
The Partner Experience Manager plays a pivotal role in Welocalize’s success by owning relationships with our most valuable asset: our global community of linguistic partners. This role focuses on relationship quality, rate optimization, strategic alignment, and partner advocacy, supporting cross-functional collaboration to ensure long-term supply chain health and mutual success. The role executes community strategy to ensure the day-to-day partner experience reflects Welocalize’s values and goals.
You will be responsible for the day-to-day provisioning of facility management services to include corrective and preventive maintenance, planning and end-to-end responsibility for expense budgets relating to their specific area of responsibility. You will lead a team of exempt and non-exempt employees and will partner with other internal teams as required.
The Procurement Operations Manager will manage sourcing and vendor management processes. You will establish, track, and drive KPIs, creating a roadmap for procurement operations. You will also negotiate cost-effective contracts with suppliers, support business partners in evaluations, and develop cost reduction strategies. Evaluating contract terms with Legal is involved.