Work in partnership with senior clients to develop annual strategies
Be responsible for high client retention and growth
Lead contract negotiations and oversee the implementation of commercial agreements
DEPT® is a Growth Invention company helping ambitious brands grow faster, operating at the intersection of technology and marketing. With 4,000+ specialists, they deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data, partnering with clients like Google and eBay.
Manages client relationships to retain and strengthen them, directing account strategy and setting expectations.
Pursues cross-sell, upsell, and renewal motions, recommending fee increases and partnering with Legal.
Monitors revenue and expenses to meet financial goals, overseeing vendor relationships and ensuring compliance.
Zenith American Solutions is the largest independent Third Party Administrator in the United States, operating over 44 offices nationwide. With a history since 1944 and a merger in 2011, they prioritize better systems for better service and value employees, clients, and partnerships, fostering a positive and respectful work environment with growth opportunities.
Act as the primary interface with the client and develop effective working relationships.
Lead, develop, and coach teams, overseeing personnel within their assigned region/s.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. With teams globally, industry expertise, and the power of technology, they design and deliver tailored, sustainable, and innovative solutions.
Provide strategic leadership and partnership to clients.
Develop ServiceNow solutions based on each customer's strategic outcomes.
Achieve financial targets set out for the assigned clients.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations, striving to make the world work better for everyone.
Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes.
Manage all Executive relationships between ServiceNow and assigned clients.
ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology. They provide an intelligent cloud-based platform that connects people, systems, and processes for over 8,100 customers, including 85% of the Fortune 500®.
Build strong client relationships and serve as the primary point of contact.
Manage client communications and ensure timely resolution of concerns.
Collaborate with stakeholders across HR, IT, Finance, and Compliance.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.
Champion the transition to a platform and software business model.
Hire, mentor, and lead a high-performing team of CSMs.
Drive adoption of new platform features and software modules.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries, with corporate headquarters in Dublin, Ireland.
Inspire clients to set ambitious priorities and build deeper partnerships.
Lead a team to grow revenue through exceptional client experiences and goal achievement.
Improve internal collaboration for overarching company goals and client success.
StackAdapt is a technology company specializing in helping marketers reach and engage audiences. They utilize AI-powered platforms to connect brand and performance marketing to drive results across the customer journey, offering high-impact campaigns across advertising channels. They have a diverse and inclusive team.
Define and own Cresta’s Customer Strategy vision and engagement model.
Build, lead, and scale a team of Customer Strategy Directors.
Ensure customer strategies are grounded in measurable outcomes.
Cresta's platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. They've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors.
Own the long-term success and commercial growth of a portfolio of enterprise clients.
Develop and execute tailored account success plans that align Later’s capabilities to each client’s strategic business objectives.
Collaborate cross-functionally with Sales, Product, Marketing, Data, and Delivery teams to design solutions that solve real client problems.
Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following their acquisition of Mavely, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks.
Lead the successful delivery of customer implementation and service engagements.
Build and continuously refine Clariti’s delivery framework.
Own and nurture relationships within Clariti’s partner ecosystem.
Clariti Cloud Inc. empowers governments to deliver exceptional citizen experiences. They are committed to building an inclusive culture where team members take ownership over projects, tasks, and outcomes.
Build the Foundation for Scalable Service Delivery
Launch New Service Offerings Based on Customer Demand
Hire and Lead Service Teams
Pulley's mission is to make it easier for anyone to start a company. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. They're a high-performing team looking for passionate, execution-focused, self-starters to help them build equity management tools for founders.
Responsible for leading cross-functional, multi-project programs for Clients.
Manages & mentors a team of Project Managers, ensuring their growth and development.
Directly manage complex digital projects or a single program, ensuring work is progressing successfully and profitably.
OneSix is a leading data and artificial intelligence (AI) consultancy that helps businesses build the strategy, technology, and teams they need to scale growth and efficiency. It's a fast-growing firm with significant career opportunities for motivated professionals who want to help create a unique company.
Lead and manage a team of consultants across multiple healthcare consulting projects.
Lead complex projects focused on operations improvement, clinical transformation, and revenue cycle management.
Identify growth opportunities within existing accounts and new markets to expand the healthcare consulting practice.
Premier, Inc. is a healthcare improvement company uniting hospitals and providers to transform healthcare. They use data, analytics, supply chain solutions, and consulting to enable better care at a lower cost and are headquartered in Charlotte, N.C.
Lead initiative, in collaboration with the Account Management team to ensure that SmithRx performance analysis is completed and value is communicated to clients.
Build a 'performance assessment playbook' to ensure SmithRx is ahead of all contract performance accountability processes.
Actively participate in deal assessment for ongoing retention activity.
SmithRx is a rapidly growing, venture-backed Health-Tech company disrupting the Pharmacy Benefit Management (PBM) sector with a next-generation drug acquisition platform. The company has a mission-driven and collaborative culture that inspires employees to do their best work.
Work directly with clients to learn their goals and establish how bswift can meet them.
Own a book of business of clients representing approximately $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR).
Lead a team of bswifters to support their clients' needs and create/keep raving fans of bswift!
Bswift has been transforming benefits administration since 1996, making it simpler, smarter, and more human. From downtown Chicago, and remotely across the country, they serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
Drive outcomes of global client projects across the Clinical Delivery service lines.
Develop project plans and strategies for successful delivery of results for client projects.
Serve as primary operational point of contact for client and build strong rapport with them.
Care Access aims to improve the future of health for everyone. They achieve this by offering access to research sites, mobile clinics, and clinicians globally, bringing health services to communities facing barriers to care. They have hundreds of employees worldwide and foster an inclusive culture.
Ensure customer success by driving full value realization of the Segment platform.
Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses. They empower millions of developers worldwide to craft personalized customer experiences and have a strong culture of connection and global inclusion, with employees working remotely around the world.
Manage a portfolio of priority client accounts, building and nurturing professional partnerships.
Address client issues and resolve escalated challenges promptly, ensuring high customer satisfaction.
Support business growth by identifying opportunities to expand services within existing accounts.
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies.
Remotely manage a team of Customer Enablement Account Managers
Mentor and develop CE talent to enable future advancement
Entegris uses advanced science to enable technologies that transform the world. They are a values-driven company with colleagues that rally around People, Accountability, Creativity and Excellence.