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Responsible for managing the delivery of professional services to customers. Leads the Professional Services and Technical Account Management (TAM) teams. Implement service strategies, maintain operational standards, and optimize tools and methodologies.

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it.

• Lead, grow, and mentor a team of Delivery Excellence Managers; own team performance, operating rhythms, and career development.
• Establish prescriptive delivery playbooks, templates, and operating standards to ensure consistent, high-quality deployments at scale.
• Own end‑to‑end delivery governance across your team’s accounts: kickoff, plan, deploy, go‑live, handoff, and renewal‑readiness.

Glean is the Work AI platform that helps everyone work smarter with AI. With customers across 50+ industries and 1,000+ employees in more than 25 countries, they’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

• Lead the end-to-end delivery of digital projects—ensuring scope, timeline, budget, and quality targets are met.
• Act as the main point of contact for clients, building trusted partnerships within an organization, and ensuring satisfaction with project outcomes.
• Coordinate cross-functional teams of designers, architects, developers, strategists, and QA to ensure alignment and accountability.

Bridgenext is a digital consulting services leader that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own career growth.

• Lead end-to-end delivery of PS engagements, ensuring projects meet scope, budget, and timeline expectations.
• Partner with Sales and Solution Architects to shape services proposals and scopes of work aligned with customer goals.
• Directly manage a team of delivery consultants, project managers, and architects, fostering a culture of collaboration and accountability.

Ping Identity provides a cloud identity platform that enables secure and seamless digital experiences for users. They have offices and employees around the globe and serve large enterprises, including more than half of the Fortune 100, and champion a culture of respect and individuality.

• Lead a team of Engagement Managers to meet Professional Services bookings goals.
• Develop strategies for proactive Professional Services positioning.
• Coach Engagement Managers on pipeline generation and negotiation.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations.

• Develop and implement delivery strategies that align with organizational goals.
• Build a strong Global Delivery and Operations engine to enable growth and profitability.
• Drive initiatives related to service delivery efficiency and operational excellence.

Rackspace Technology is a multicloud solutions expert, combining expertise with leading technologies across applications, data, and security to deliver end-to-end solutions. Named a best place to work year after year, they attract and develop world-class talent.

• Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall AMS GTM objectives.
• Oversee AMS partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity.
• Leverage analytics and KPIs to monitor AMS partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making.

ServiceNow provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Lead customer implementation from contract to adoption.
• Manage 30–40 concurrent projects with various stakeholders.
• Conduct training sessions and ensure platform understanding.

12twenty is a platform connecting employers with early career professionals. They connect students, schools, and employers, fueling their own growth with a passion for continuous improvement and a supportive team culture.

• Build the Foundation for Scalable Service Delivery
• Launch New Service Offerings Based on Customer Demand
• Hire and Lead Service Teams

Pulley's mission is to make it easier for anyone to start a company. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. They're a high-performing team looking for passionate, execution-focused, self-starters to help them build equity management tools for founders.

• Be the primary contact who helps managed service providers deliver strong security awareness outcomes for their client portfolio.
• Own the full partner journey—from initial onboarding and training through renewals and growth.
• Ensure every MSP partner has the knowledge, tools, and support needed to maximize value across all their customer deployments.

KnowBe4 is an AI-driven Human Risk Management platform empowering organizations to strengthen their security culture. They are an industry standard with high customer retention rates, valuing radical transparency, extreme ownership, and continuous professional development in a welcoming workplace.

• Work with ServiceNow partners to produce new business.
• Ensure our partners help provide successful projects to customers.
• Support joint sales pursuit activities to guide field interlock resulting in "Sourced" NNACV.

ServiceNow's intelligent, cloud-based platform seamlessly connects people, systems, and processes to empower organizations. With over 8,100 customers, including 85% of the Fortune 500®, they are a global market leader, bringing innovative AI-enhanced technology.

• Design, launch, and manage a scalable channel partner program that aligns with company goals.
• Identify and recruit qualified partners into the SwiftConnect reseller program.
• Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts.

SwiftConnect is looking for a Channel Business Manager to grow and manage their network of resellers.

• Lead new Partners through the end-to-end onboarding process.
• Coach Partners in configuring and customizing the product to meet their specific needs.
• Provide initial technical guidance and troubleshooting to Partners.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Provides business and/or technical leadership with Consultants, Customers, and Partners.
• Leading and growing a team of experts who consult, implement, and configure the ServiceNow Technology Workflows products.
• Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed

ServiceNow's technology makes the world work for everyone, and their people make it possible. With more than 7,700+ customers, they serve approximately 85% of the Fortune 500, and are proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Manage large, complex release programs from start to finish. Provide a proactive, strategic perspective on process improvements and a tactical view of daily progress and issues. Translate business objectives into execution strategy, lead and successfully execute the strategy through strong collaboration and agile leadership.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Protect and grow a significant Book of Business.
• Drive deep account engagement through Executive Business Reviews and strategic value mapping.
• Collaborate closely with Value Added Resellers, System Integrators (SIs), and MSPs.

JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.

• Drive operational excellence, cross-functional alignment, and execution of high-impact initiatives.
• Act as a trusted advisor, thought partner, and operational backbone for the GVP and leadership team.
• Lead critical planning processes, drive strategic initiatives, and bridge communication gaps.

ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. Their intelligent cloud-based platform connects people, systems, and processes, empowering organizations to work smarter, faster, and better; serving over 8,100 customers including 85% of the Fortune 500®.

Define ServiceNow’s strategic partner ecosystem by identifying, recommending, building, and executing strategic partnerships with ISVs. Develop partnerships that provide ServiceNow a competitive advantage in the market by delivering expanded value to end-customers. Drive partner revenue and influence higher retention and expansion of ServiceNow’s solutions.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Work closely with our Customer Success team to coordinate partner launches post-sale.
• Dig deep on process and recommend workflow solutions to streamline client operations and improve the user experience.
• Roll-up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support

Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. They connect a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently.

As the Director of Partner GTM, you will be the strategic architect and commercial owner for the entire US partner channel lifecycle. You will provide unified leadership across both our New Business acquisition and Partner Success organisations, shaping a cohesive go-to-market strategy. You will build a world-class sales and success culture, developing a pipeline of future leaders, and ensuring the US partner channel exceeds its ambitious growth and retention targets.

Xero is a global small business platform that helps small businesses and their advisors with accounting and financial management.