KnowBe4

The Snr. Security Awareness Content Specialist is a key contributor in helping sales and customer success managers position KnowBe4’s security awareness training library, advising on best practices for implementing large-scale learning plans. This role will develop documentation and assist in answering questions as well as get on calls with customers to assist with questions, facilitate sales, and drive usage.

This individual in this role is responsible for developing new and exciting products for KnowBe4’s customers, alongside other engineers in a fast-paced, agile development environment. They will develop software, recommend solutions, assist team members, define solutions, translate strategic goals, and provide coordination.

The Snr. UX Designer is responsible for enhancing customer satisfaction by improving the usability, accessibility, and experience associated with the KnowBe4 products, transferring the strength and personality of the KnowBe4 brand seamlessly throughout the interface of a product. They will take a leading role in shaping the KnowBe4 flagship product experience strategy alongside Product Management, Engineering, and UX Research and collaborate with product team counterparts to research, design, and prototype ideas to identify, refine, and validate solutions to customer problems.

At KnowBe4, the Human Risk Management platform uses intelligent, adaptive systems to help people and AI agents recognize and respond to threats, turning human behavior from the weakest link into the strongest defense. As a Staff Software Engineer, responsibilities include defining technical direction of AI systems, shaping architecture, design patterns, and reliability practices. Will mentor engineers, lead design reviews, and set standards for how KnowBe4 builds safe, scalable, and explainable AI.

Design and deliver AI-driven systems that power features used by millions of users around the world, focusing on full-stack AI engineering at scale, where reliability, explainability, and security matter. Build scalable AI systems connecting models, data, and products, turn research prototypes into production-ready services, and create reusable SDKs and libraries accelerating AI adoption company-wide.

As a Software Engineer, you’ll help build and improve these systems alongside experienced engineers, designing, testing, and shipping features that put AI safely into production at global scale. You will Build and integrate AI-powered backend features that adapt and learn in production, extend APIs and data workflows that connect models to real users, and apply best practices in prompt design, orchestration, and RAG.

The Visual Communications Specialist plays a key role in shaping and delivering our organization’s visual and messaging strategy. This position blends design expertise with communications insight to create clear, compelling, and visually engaging materials that support our brand story, CEO initiatives, and internal communications.