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Parachute Health
Parachute Health
9 open remote positions
Parachute Health is the leading digital ordering platform for medical equipment and supplies, connecting health systems, plans, and suppliers to help patients get life-saving products at home. The company has connected 300,000+ clinicians and 3,000+ supplier locations across the U.S., helping 15M+ patients, with a remote-first culture.
Salary Distribution
7 of 9 jobs
PTO Distribution
2 of 9 jobs
Unlimited PTO
2 jobs (22%)
Benefits Overview
9 of 9 jobs
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Open Positions
Own end-to-end UX for admin workflow setup and integrations within supplier order management, establishing reusable patterns and systems. Lead discovery in undefined territory, turning research and prototyping approaches into repeatable practices for the team. Collaborate closely with engineers, PMs, and stakeholders to define product strategy and raise the bar through critique and mentorship.
UX Design
Product Design
Design Systems
Prototyping
API Design
Own the catalog product strategy, systems, and data model to ensure accuracy and scalability. Partner with cross-functional teams to fix data-model debt and improve catalog quality for ordering workflows. Lead a balanced product team to deliver improvements that reduce friction and help patients get timely care.
Product Management
Catalog Management
Data Modeling
E-commerce
Stakeholder Management
Design, build, harden, and deploy end-to-end agentic solutions from scoping to production code. Own the AI automation roadmap, prioritizing high-leverage opportunities within operations. Lead a pod of 2-4 engineers as a player-coach, staying hands-on while managing the team.
Software Engineering
Agentic Systems
RAG
LLM Orchestration
Team Leadership
Own and evolve the global product taxonomy, category hierarchy, and catalog data model as we expand into new categories. Serve as catalog administrator, governing attributes, values, naming conventions, and data-quality standards. Partner with R&D to shape catalog software capabilities and drive AI-assisted tooling for catalog building and quality monitoring.
Information Architecture
Catalog Management
Cross-functional Partnership
Systems Thinking
Act as strategic co-pilot and executive proxy to the CEO, driving the executive agenda and aligning senior leadership. Architect the executive operating system, managing execution trackers and ensuring accountability across teams. Lead special ops and crisis management, translating vision into actionable roadmaps and incubating internal product verticals.
Operations
Strategy
Executive Leadership
AI Tools
Communication
Lead the company's operating system, including execution cadence, scorecard, and cross-functional orchestration. Own delivery, implementations, and client operations, improving service quality and retention. Build operational infrastructure and scale the organization through automation-first processes.
Operations Management
Process Improvement
Customer Service
AI Automation
Program Management
Own the post-sale relationship for a focused portfolio of high-value, high-complexity enterprise customers, serving as a strategic advisor and trusted operational partner. Drive product adoption across complex, multi-workflow environments and develop customized success plans tied to customer operational KPIs. Own renewal cycles and identify expansion opportunities, collaborating cross-functionally with Sales, Product, and Support.
Customer Success
Account Management
Healthcare Operations
Strategic Consulting
Executive Communication
Manage a team of up to 5 CSMs while carrying your own portfolio of complex, high-value accounts. Serve as a mentor and escalation resource, providing coaching on account strategy, renewals, and customer conversations. Partner with the VP to develop playbooks, improve processes, and ensure team-wide consistency in customer success practices.
Customer Success
Account Management
Mentoring
HubSpot
SaaS
You will own end-to-end compliance audits (SOC 1, SOC 2, HITRUST) and manage compliance automation platforms. You will run the vulnerability management program and remediate security findings across AWS. You will support security incident response, fraud investigations, and third-party risk assessments.
Vulnerability Management
AWS Security
HIPAA
Python