Lead and develop a Global CS Organization across NAM and EMEA.
Own GRR and NRR Outcomes by connecting adoption and health metrics to retention results.
Build Scalable CS Processes, tiered engagement frameworks, and health scoring.
Canto provides a platform offering a source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. They have 4,000+ customers worldwide and are driven by passionate people who bring creativity, collaboration, and innovation.
Leads the global renewals organization responsible for driving customer retention and recurring revenue growth.
Owns the end-to-end renewal lifecycle and partners cross-functionally to ensure operational excellence.
Improves renewal predictability, reduces churn and risk, and drives expansion opportunities.
Conga aligns commercial operations so companies run as connected, smarter businesses. More than 10,000 customers worldwide, including over 50% of the Fortune 100, trust Conga when commercial complexity is high and global impact is on the line. The Conga Way forms the foundation of our vibrant culture.
Own day-to-day account management for retail channels like Target and Walmart, serving as the primary contact for inbound requests and triaging escalations.
Lead margin negotiations, allowance discussions, and co-op requests with retail partners, advising internally on negotiation strategies.
Manage and coordinate retail channel operations, information flow, and cross-functional workflows with teams like Ops, Supply Chain, and Accounting.
Hatch designs smart sleep devices and science-backed sleep content to help people of all ages build better sleep habits. It is a remote-friendly, collaborative company with over 5 million users, backed by world-class investors and certified as a Great Place to Work.