The Supply Chain Success Manager plays a critical role in managing and scaling ShipBob’s most strategic merchant partnerships. Sitting at the intersection of account management, operations, and program leadership, this role blends on-site fulfillment expertise with executive-level relationship management to deliver long-term success for both ShipBob and our merchants.
As Manager of Customer Success Management, you will lead and inspire a team of CSMs responsible for delivering an exceptional onboarding and adoption experience for valued clients. Your mission is to ensure customers achieve rapid time-to-value, strong initial product adoption, and outstanding onboarding satisfaction, while building a foundation for long-term retention and value.
The Vice President, Value Assurance is a critical executive leadership role responsible for mobilizing cross-functional resources to ensure that every Coupa customer realizes and sustains the maximum financial and operational value from their investment. This leader acts as the escalation point for high-stakes, at-risk customer relationships where the customer's perceived value and return on investment is compromised.
Wrapbook is seeking an experienced and people-driven Manager of Mid-Market Film & Television Customer Success to lead our growing team of Mid-Market Customer Success Managers serving some of the industry’s most dynamic production clients. You’ll oversee a team of Mid-Market Customer Success Managers responsible for proactive client engagement, retention, and growth across Wrapbook’s Mid-Market Film & Television segment. This is a high-impact leadership role for someone who thrives at the intersection of customer advocacy, operational excellence, and people development.
As a Senior Manager, Customer Success, you’ll lead a team of six experienced CSMs serving mid-market and Lighthouse Credit Unions. You’ll drive post-implementation success, ensuring customers deploy new features, realize measurable value, and expand their partnership with Clutch. The ideal candidate is comfortable coaching CSMs on executive-level renewals while building repeatable frameworks that scale.
This is ideal for someone who enjoys process-driven work, thrives in a fast-paced environment, and is excited to support a team that drives value for our clients. You will play a key role in ensuring the smooth execution of day-to-day operations of our kiosk locations by helping to manage relationships with our retail partners at the store level, supporting our account managers as they manage at the corporate level, and assisting with administrative and transactional tasks.
As a Service Network Manager, you will expand Omnidian’s nationwide service delivery network by recruiting, qualifying, and onboarding top-tier Field Service Partners (FSPs) to ensure customers receive best-in-class service experiences. This role is a critical growth engine for Omnidian, bridging strategic sourcing, operational excellence, and partner relationship management.
In this player-coach role, you’ll manage a partial book of Full-Cycle (Save) accounts while supporting and enabling a broader team of Customer Success Managers across both Save and Growth motions. Reporting to the Director, Account Management, you’ll drive execution, consistency, and coaching across the Customer Success organization.
As the Manager of Partner Accounts, you will lead and mentor a team of Partner Account Managers (Residential and Commercial) and a Commercial Invoicing Specialist, ensuring operational excellence and an exceptional partner experience across Omnidian’s nationwide network. You will report to the Manager, Service Partner Network and work closely with cross-functional teams.