Lead daily After Hours operations, managing workload, queues, service levels, staffing, and escalations.
Coach and develop a high-performing Account Management team, driving accountability and engagement.
Use data and metrics to improve workflows, efficiency, and service quality while partnering with day and international teams.
Uber Freight helps companies move goods reliably and efficiently using technology, people, and transportation capacity. The company works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight, fostering a culture of ownership, adaptability, and customer service.
Lead Pro Network health and coverage across core and strategic partner markets.
Drive contractor performance, relationships, and pipeline conversion.
Use data to improve market coverage, contractor responsiveness, and design-to-build conversion.
Yardzen transforms the outdoor renovation industry using AI, data, and technology, pairing homeowners with design and build support. Since 2018, it has helped tens of thousands of homeowners and earned recognition from Fast Company and Inc. Magazine.
Lead the timely and successful onboarding of new customers, ensuring every launch is flawless.
Manage day-to-day communication with customers and internal teams during implementation.
Recommend recycling and savings plans tailored to customer needs and business objectives.
RoadRunner is a technology-driven waste and recycling company dedicated to accelerating the road to Zero Waste and modernizing the waste industry with data-driven strategies. Founded in 2014, the company has a people-first culture, serves thousands of customer locations nationwide, and has been recognized as a Best Place to Work.
Work directly with executive and senior leadership on renewal processes, customer lifecycle, and Account Management.
Own day-to-day sales forecasting and pipeline management, ensuring data accuracy and consistency across teams.
Lead projects and drive ad-hoc analysis to optimize operational workflows and support GTM stakeholders.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company has teams in 15+ countries and fosters a remote-first culture with a focus on human connections and innovation.
Build and own the Account Management function for LCSP, including partner health, performance incentives, and scaling strategies.
Oversee entrepreneur onboarding and sales, designing processes that scale without breaking.
Act as the primary DoorDash counterpart for LCSP partners, unblocking via cross-functional collaboration.
DoorDash is a technology and logistics company that connects customers with local businesses through on-demand delivery. It is a large, rapidly growing company that values diversity, innovation, and comprehensive employee well-being.