We are seeking a Support Operations Manager to oversee and expand our services, creating strong experiences for our users (patients, providers, etc). This person will leverage their communication, cross-functional expertise, leadership, and data analysis skills to drive support-specific OKRs, KPIs, and SLAs out of a high-performing frontline support team. They will help build processes and workflows for scale, and improve collaboration between the different support team tiers.

We’re looking for a proactive, results-driven Operations Associate with a background in sales or account management. This role supports day-to-day operations, sales pipeline management, and client success initiatives in a fast-paced, globally distributed team. You’ll collaborate closely with the CEO (based in California) and help bridge strategy and execution across departments.

Oversee the implementations team and ensure alignment with departmental and corporate goals. Leading by example, provide exceptional leadership and prioritize superior customer service. Manage teams, develop strategies to drive onboarding and implementing customers, customer satisfaction, retention, service adoption, and collaborate across departments to optimize performance and revenue.

The Commercial Portfolio Operations Manager will monitor and manage assigned distributed generation solar assets, to ensure optimal performance for their client's solar photovoltaic (PV) asset portfolio, as well as energy storage projects.

Support the daily workflows across Famous and Amplify by handling inbound requests, coordinating with internal teams, and ensuring campaigns move forward smoothly—right from early interest to final delivery.

The Workforce Management Analyst creates and maintains daily schedules for the call center, covering inbound, outbound, and back-office channels. You will perform real-time monitoring, track attendance, queue performance, and schedule adherence. This role involves adjusting schedules to meet goals and service level agreements, scheduling agents for calls, chats, and emails across multiple locations.

This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This position holds the responsibility for building relationship through open and honest communication and provide comprehensive status reporting to the customer and NSC Global leadership. Ensure delivery teams meet or exceed all Service Level Agreements and develop and monitor performance objectives. Understanding and ability to create financial forecasts is needed.

The Senior Manager, Customer Success Systems plays an integral role in establishing the systems, processes and people that will form the backbone of Samsara’s customer success experience. You will be responsible for delivering the technology that enables Samsara to provide enterprise-grade customer success experience to our rapidly expanding user-base, during a time of hyper company growth. This position requires a unique combination of customer success understanding within a SaaS environment and a proven track record in building out systems which provide a best in class customer experience.

Drive data-driven operational improvements by analyzing support team workflows, defining key performance metrics, and translating data insights into actionable strategies. Own and lead support operations projects, including the rollout of new workflows and systems,developing project plans, training teams for ongoing support, performance optimization, and reporting.

Lead and oversee consultants, driving successful client engagements, managing consultants, mentoring team members, and ensuring the delivery of high-quality services that align with client goals and company objectives with strong leadership skills and a customer-focused mindset.