Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
Handle escalations and customer happiness: resolve higher-stakes issues and protect trust
They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.
Lead and grow a high-performing customer support team.
Ensure targets for service levels and customer satisfaction are met.
Foster a high-trust culture with clear ownership and accountability.
Jobgether is a platform that connects job seekers with companies. This particular position is posted on behalf of a partner company, and it emphasizes a focus on enhancing customer experience and operational excellence through leadership and team development.
Guide and mentor customer support team members towards achieving operational goals.
Ensure excellent team communication, problem-solving, and professional etiquette skills for achieving the highest customer satisfaction.
Identify and implement improvements in user journeys, flows, and touchpoints to elevate overall customer experience.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting over 20 million active users. They pride themselves on trust, safety, and market accessibility, scaling and diversifying their portfolio while growing with the gaming community.
Oversee client campaigns and monitor performance to ensure KPIs and SLAs are consistently achieved.
Coach and develop team leaders, providing mentorship and actionable feedback.
Identify and implement process improvements based on data and best practices to enhance service quality.
Aventus is a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry. The company values transparency, balance, and kindness.
Support and advise customers on software inquiries via multiple channels.
Liaise with various teams to ensure seamless communication and problem-solving.
Independently handle support tickets from start to finish.
Sport Alliance GmbH is a leading company in the FitTech industry. They offer digital solutions for the fitness market and value employee opinions and ideas.
Lead and manage the customer success function, establishing scalable strategies, KPIs, and team goals aligned with business objectives.
Build, mentor, and guide a high-performing team across support, aftersales, and service coordination.
Oversee post-sales operations including client onboarding, equipment setup, technical coordination, and ongoing support.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as a trusted advisor to Heads of Service and Contact Center Directors.
Map legacy operations into modern workflows using AI and other technologies.
Drive product adoption and provide technical consultancy across various service modules.
Jobgether uses AI to match candidates with jobs, ensuring quick and fair reviews based on core requirements. They provide a shortlist to hiring companies, who then manage the final decisions and interview process.
Lead a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies.
Build and maintain strong relationships with agency partners, serving as their main point of contact.
Analyze data and develop reports to track progress and identify areas for improvement.
A Place for Mom is the leading platform guiding families through every stage of the aging journey by simplifying the senior care search. With over 15,000 senior living communities and home care agencies, APFM has helped millions of families find care since 2000 and employees live the company values every day.
Lead operational strategy and execution within the Documents & Onboarding Team.
Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
Build and develop high-performing teams with clear responsibilities and accountability.
Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Own and improve the customer experience on the Open Telekom Cloud Marketplace.
Assist customers with platform issues and coordinate with technical teams.
Manage relationships with marketplace sellers and partners.
Deutsche Telekom IT Solutions is part of the Deutsche Telekom Group, a leading provider of IT and telecommunications services in Europe. They have over 5300 employees and an award-winning culture, with hubs in Budapest, Debrecen, Pécs, and Szeged dedicated to growing cloud professionals.
Implement CX strategies using AI technologies to achieve customer experience goals.
Monitor KPIs and CX metrics to evaluate performance and impact.
Manage team performance and development, fostering a culture of accountability and continuous learning.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. They aim to make healthcare affordable, improve patient health, and restore fulfillment in practicing medicine for providers. They are physician-led and empower partners to deliver high-quality healthcare.
Lead, coach, and mentor a team of Customer Support Specialists, providing ongoing feedback and development opportunities.
Oversee omni-channel customer support operations to ensure all inquiries are handled professionally and within SLA targets.
Serve as the primary escalation point for complex customer issues, coordinating with Product, Engineering, and other teams to deliver resolutions.
Everway (formerly n2y/Texthelp) is a global company that provides Neurotechnology software, which helps transform the way people understand and are understood. They have over 500 team members spanning seven countries and pride themselves on their core values that are embedded within their culture.
Own your restaurant portfolio, identifying risks and opportunities.
Drive operational improvement with restaurant partners.
Monitor portfolio KPIs, identifying trends and insights.
Sharebite is a food ordering platform built for companies to feed their employees. Their platform allows employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Sharebite has been recognized as Inc. Magazine's Best in Business and Fast Company's Best Workplaces for Innovators.
Manage inbound and outbound leads from first contact through deal closure, ensuring a structured and conversion-focused sales process
Serve as the main point of contact for customers and key accounts, building long-term relationships
Lead negotiations, follow-ups, and commercial discussions to drive revenue growth
The Global Talent Co. bridges the gap between leading global tech companies and amazing global talent. They believe everyone deserves equal access to opportunities, regardless of the country they are born in.
Prospect into existing accounts via Outbound calls.
Manage assigned accounts, inbound requests, trials, leads and the full sales-cycle.
Maximize customer lifetime by helping them unlock the most product value.
Wrike is a powerful work management platform designed for teams and organizations to collaborate and increase productivity. They aim to bring everyone and all work into a single place to remove complexity, with a hybrid work model to foster collaboration and teamwork.
You will handle complex inquiries from international corporate and VIP clients across the entire SIXT globe.
You will communicate with customers via email and phone in German and English.
You will actively contribute to increasing customer satisfaction and loyalty, as well as the success of the department and the company.
SIXT is a leading global mobility service provider with a revenue of 4.00 billion euros and approximately 9,000 employees worldwide. Their mobility platform ONE combines car rental, car sharing, ride services, and car subscriptions to provide customers access to a fleet of 350,000 vehicles and services.
Provide personalized communication to Felix users across all mediums.
Work within the Felix partnership ecosystem to ensure the highest quality of care.
Document common user issues effectively and influence product improvements.
Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health, creating digital-first solutions that increase access for common healthcare needs. Founded in 2019, Felix's approach encompasses assessments, lab testing, prescriptions, delivery, and ongoing care. They have an incredible culture and a highly collaborative and high-performing team.
Building and maintaining strong, strategic relationships with Go1 Content Partners.
Taking ownership of partner onboarding, launches, and ongoing operational rollout.
Collaborating with global cross-functional teams to deliver seamless experiences for partners.
Go1 enables companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world’s largest aggregator of learning content, Go1 has grown by solving hard problems, embracing ambiguity, and never standing still.
Be responsible for the day-to-day line management of the national team of 5 to 7 sales representatives.
Manage a team of "hunters" focused on new client acquisition through a mix of in-person visits, video calls, and telephone calls.
Support and develop team members through active listening, empathy, performance monitoring, and two-way feedback.
The Knot Worldwide champions celebration and powers meaningful moments for millions around the world. They are united by authentic connection, shared purpose, and a deep commitment to the global community they serve, with flexibility and belonging going hand in hand with high performance.
Lead cross-functional programs that enhance customer experience, improve operational efficiency, and deliver measurable business outcomes.
Develop and manage program roadmaps, project plans, timelines, budgets, and risk mitigation strategies.
Communicate program status, risks, and outcomes through regular reporting and executive updates.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.