Ensuring every interaction with Headout leaves our customers satisfied and impressed.
Ensuring every guest query is addressed promptly and accurately by working cohesively with various internal teams.
Enhancing our internal processes, aiming for increased efficiency.
Headout is the fastest-growing marketplace in the travel industry. They have raised $60M+ from top-tier investors and are building a durable company for the long term that is profitable and growing.
Provide care to users through calls, chats, and email.
Get to know each user’s business goals and help guide them.
Analyze user behavior and content to determine effects on satisfaction.
Wix enables anyone to succeed online. Since 2006, they've grown to around 5,500 employees in 22 countries with over 40 products, serving over 278 million users worldwide. They value innovation, non-traditional evolution, and collaboration in small, close-knit teams.
Be the main point of contact for users and partners, providing outstanding customer service via email, chat, and phone.
Answer questions through social media tools and handle priority situations with care.
Help build and implement processes to encourage sustainable lifestyles among partners and consumers.
Too Good To Go's mission is to inspire and empower everyone to fight food waste together. They connect businesses with surplus food to consumers, and they are a certified B Corporation with over 1350 employees across 20 countries, fostering a strong team culture.
Transform member requests into delightful experiences.
Provide swift, timely responses and crystal-clear information.
Drive innovative Care projects tailored to your unique expertise.
Alan's vision is to make prevention the new norm of care for all. They're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. They partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR. Their team of 700+ people operates across France, Spain, Belgium, and Canada.
Act as the first point of contact for new and existing patients.
Provide timely, professional support across phone, email, and live chat/messaging.
Resolve customer queries efficiently, escalating appropriately when required.
HeliosX's mission is to make healthcare easier to access, faster to receive, and centered around the individual. The company was founded in 2013 and has grown without external funding, scaling profitably through technology, execution, and medical expertise.
Provide inbound call support in both English and French.
Respond to inbound customer inquiries in both English and French via email, ensuring prompt and accurate resolution.
Provide end to end support during scheduled weekend shifts, monitoring trips and addressing disruptions.
CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
Handle inbound and outbound phone calls, emails, and live chats.
Investigate, advise, and resolve both pre-sales and after-sales queries.
Ensure efficient, single-contact resolution for our customer.
Lastminute.com is a European Travel-Tech leader in Dynamic Holiday Packages. With technology, they turn spontaneous thoughts into meaningful experiences, helping people travel the world. They have around 1,700 people worldwide and foster an inclusive, friendly, and international environment.
Provide customer service support to the providers via phone and email
Provide accurate reporting data in compliance with industry standard
Be point of contact for the event vendor management process includes activating and adding new vendors
Sutherland is a digital transformation company and Great Place to Work certified, helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands in dozens of industries.
Respond to users via chat, email and calls with clarity, empathy, and expertise
Identify recurring patterns or issues and share insights with Engineering & Product
Collaborate in a public, written-first environment
Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.
Deliver exceptional customer support to community members in both German and English
Assist users through various channels including email, phone, and chat
Share user insights and feedback with relevant teams to improve products and processes
SwissBorg aims to build investment experiences that help people redefine wealth. Their app has over 880,000 verified users and they provide tools to learn about digital currencies and manage wealth effectively.
Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services.
Provide excellent customer service in a timely and positive manner.
Build rapport and maintain positive relationships with existing members to understand their needs.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible. They are made of passionate people from various backgrounds and are driven to fix a broken system.
Serve as the first point of contact for members, providing friendly, professional, and compassionate support.
Support members with scheduling, rescheduling, or canceling Papa visits based on their unique needs and preferences.
Clearly explain Papa’s services and guide members toward making the most of their benefits.
Papa is a company with a people-first culture. They have an incredible team of hard-working people and they encourage everyone to bring their whole authentic selves to work to be transparent and non-hierarchical.
Respond to inquiries from users via phone and Secure Message.
Liaise with claims team to resolve claims related issues.
Identify and troubleshoot technical difficulties; log issues in ticketing system.
WCG partners with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. They understand that work gives hope, strengthens relationships and drives economic growth. The company has a diverse and inclusive workplace with a track record of high employee engagement and teamwork.
Help and support family caregivers through quality conversations and customer service experiences.
Answer phones and assist customers with order placement, product questions and guidance, and returns.
Build customer relationships based on trust, kindness, and reliability.
Carewell is dedicated to providing the most trusted and reputable retail source for caregiving products. Our team is committed to being architects of our own success, striving to improve our teams, partnerships, and solutions to ensure impact and simplicity.
Provide quality customer service experience to consumers and customers.
Communicate effectively with consumers via all channels including telephone, email, chat, and social media.
Analyze trends in customer reviews and social sentiment for actionable insights.
Jobgether uses an AI-powered system to ensure applications are reviewed objectively and fairly. They identify the top-fitting candidates and share the shortlist with the hiring company, with final decisions managed by the internal team.
Route clinical questions to providers appropriately.
LumiMeds is a fast-growing telehealth platform focused on weight management and long-term metabolic health. They work with a fully remote, globally distributed team and pride themselves on moving quickly, communicating clearly, and building systems that actually work.
Respond to customer queries and requests via email in a thoughtful and timely manner.
Consult users on best practices and how Firstbase operates as a product expert.
Collect and share user suggestions and pain points with the Product and Operations teams.
AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. They power millions of subscriptions worldwide for organizations and enable a values-driven culture where you can Be Seen, Be Yourself, and Do Your Best Work.
Supporting an estimated 7 hours daily on telephonic support to our members and providers.
De-escalate situations by actively listening to members’ and providers' concerns and adopting a solution-focused approach.
Manage all things care coordination, including but not limited to: maintaining patient charts, rescheduling appointments, executing prescription authorization forms.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. They partner with over 450 companies and provide care for 10 million people.
Interact with customers via phone, email, and in-person.
Assist customers with payments, renewals, cancellations, and other policy- related needs.
Resolve customer issues and complaints promptly.
UniFin Inc. is passionate about building innovative digital solutions. As a growing tech company, they value creativity, collaboration, and continuous learning.
Manage a caseload of in-progress applications through the underwriting process
Coordinate and follow up on medical exam bookings with vendors and clients
Handle inbound calls and respond to client emails
PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.