CharterUP

2 open remote positions

CharterUP is an AI-native platform transforming the $450+ billion group transportation and mobility market. It is a hyper-growth, remote-first company trusted by Fortune 500 companies and recognized as one of the fastest-growing companies by Inc.

Salary Distribution 2 of 2 jobs

PTO Distribution 2 of 2 jobs

3w
Min
3w
25th
3w
Median
3w
75th
3w
Max

Benefits Overview 2 of 2 jobs

401(k) (2) Dental (2) Life Insurance (2) Medical (2) Vision (2) Disability (1) Disability Insurance (1) Family-Building (1) Gym Discounts (1) Mental Health (1) PTO (1) Virtual Care (1)

Open Positions

Customer Support Specialist

$26–$26/hr
US 3w PTO

  • Provide outstanding customer support via email and phone, resolving issues and ensuring a seamless experience.
  • Monitor live trips, address disruptions, and coordinate alternative solutions for drivers and customers.
  • Maintain detailed records, escalate critical issues, and collaborate with internal teams to improve operations.

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Sr. Customer Support Specialist, Escalations

$67,500–$67,500/yr
US Canada 3w PTO

  • Manage complex customer escalations and serve as primary point of contact for VIP and enterprise customers.
  • Communicate with customers and vendors via phone, email, and chat to resolve issues and maintain positive relationships.
  • Identify trends in customer feedback and recommend improvements to processes, policies, and products.

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