The Manager/Senior Manager, Customer Service Center, Digital Banking is responsible for the success and development of team members within the Customer Service Center through effective leadership. This position maintains high standards of service and achieves key performance indicators (KPIs) while fostering a positive and supportive work environment.
Key role in ensuring that the business delivers projects successfully, helping the business grow, pushing for the level of rapid growth that we aim to achieve into the foreseeable future, and supporting the team with the challenges that come with that. The breadth of the role will primarily involve leading the Project Management team, as well as working across all Brew Digital teams and territories and supporting the Senior Management Team.
In this role, the new colleague ensures the group meets service levels and takes corrective action, allocates resources, and participates in budget planning. They will propose performance goals, evaluate subordinates, participate in selection, and provide operational information. The role also involves facilitating teamwork, defining objectives, and ensuring compliance with processes, supporting collaboration, and suggesting efficiency improvements.
This Regional Manager role has strategic responsibilities for managing mobility operations within NAM region. The person in this role will be overseeing capacity planning and workforce management across multiple regions, providing detailed and accurate reporting, and conducting regular performance reviews. They will also address complex escalated employee and client complaints and assist with compliance and risk management activities.
Play a critical role in planning and leading special projects internal to Granicus for the Customer Experience Services Team. Responsible for ensuring that special projects are delivered on time, within scope, and aligned with strategic objectives. Influence cross-functional teams, manage stakeholder expectations, and maintain a focus on delivering value.
As Manager, Practice Operations on Ro’s Care Delivery team, you will play a key role in driving the processes, metrics, and day-to-day operations that enable our front-line care teams to deliver high-quality care at scale. You will lead analyses across workforce planning, performance management, and cost of care to inform and improve operations and outcomes. You will support and optimize core business processes in partnership with cross-functional partners.
Lead a dynamic, multi-disciplinary Aged Care Assessment Team at APM. Inspire and guide a team of Aged Care Assessors who conduct face-to-face assessments with older Australians in their homes. Ensure quality assessments and outcomes for clients and collaborate with stakeholders. Opportunities across APM’s global network.
The Business Operations Manager is a critical leadership role, serving as a strategic partner to the General Manager, ensuring seamless business operations and driving organizational efficiency. This position demands a visionary leader with a strong operational mindset, capable of optimizing processes, enhancing performance, and fostering cross-functional collaboration. The successful candidate will act as a force multiplier for the General Manager.
We're looking for a highly organized and detail-oriented Staff Product Operations Manager with a strong focus on Operational Excellence and Process Automation to join our growing team in Mexico City. This individual will be crucial in optimizing the efficiency and effectiveness of our Product organization by managing key operational initiatives, supporting team member development, and driving automation across all internal processes.
The Senior Project Manager will lead successful professional services engagements and co-lead enterprise customer onboardings, partnering with Customer Success Engineers (CSEs) and Customer Success Managers (CSMs) to ensure customers are quickly adopting Tines and finding value. This role involves managing project scope, deliverables, and customer expectations, creating statements of work, and tracking success metrics.