Remote Operations management Jobs • UK

Reporting to the team manager, you will manage the day to day operations of a team of credit hire and bodily injury adjusters, managing a mix of commercial motor accounts. Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery. Monitor and analyse claims data to identify trends, patterns, and areas for process improvement.

This job provides an amazing opportunity to join the leadership team, focusing on assisting customers with Monzo borrowing products and those facing financial difficulties. As the lending portfolio expands, the role involves addressing increasing queries from customers, including those who are potentially vulnerable. You’ll lead teams working on financial difficulties, both customer-facing and back-office, helping Team Managers succeed and ensuring the right outcomes for customers and Monzo.

Support the Director/VP in leading teams to transform customer feedback into actionable insights and ensure the successful delivery of change across operations. The Senior Manager will identify opportunities to unite efforts for optimized impact and contribute to operational strategy. Key responsibilities include customer journeys, root cause analysis, project management, and change management to enable Monzo to scale and innovate safely.

As a Risk & Control Manager, you will use your passion for risk and control to support the Customer Operations space, helping our teams stay in control as they build and ship at pace. You will lead the way in real-time risk management by defining and building a scalable set of change procedures, accurately identifying and documenting issues and controls, and ensuring change risk assessments are completed in good time across operations domains.

Senior Risk & Control Managers are responsible for leading risk business partnering for one or more areas across Customer Operations to foster a risk-based decision making culture, provide guidance on regulatory compliance, and advise on correct governance paths. They ensure key risk indicators are well-defined, monthly MI and reporting packs are created, and risk and control assessments are completed appropriately.

Help each member of your team with their personal and professional development. Make sure our customers are happy and satisfied, and their issues are fixed quickly and completely. Manage a team of up to 12 Complaints COps, by holding weekly meetings and coaching and supporting your team to achieve their goals. Instill a strong customer-centric culture.

Deliver effective parts procurement and maximise parts margins across all Activate Accident Repair Group sites. Lead and manage the AAR Parts function, ensuring that the right level of resource is always available. Define and communicate the Parts strategy and structure to the team, ensuring clarity on processes and responsibilities.