Be a pivotal part of our wider Customer Operations Team, driving excellence in every customer touchpoint. You will guide a team of Operations Managers, ensuring excellence in frontline customer service. Your leadership will empower your teams to excel in delivering a consistently superior customer experience. You’ll own and deliver world-class customer service through multi-channel management to deliver against all key goals and performance indicators.
As Supplier Performance & Relationship Manager, you’ll be responsible for the day to day management of our Core Banking Outsourced Operation, working closely with global operations teams within the business to deliver exceptional customer service efficiently through our partners. The company is looking for someone with a track record of delivering outstanding performance through their partnerships to run a smooth stable operation that delivers outstanding service.
The Operations Manager leads a large team of investigators and directly manages Team Managers, responsible for supporting their teams to complete risk-based, accurate, and efficient financial crime investigations, to help protect Monzo and their customers from financial crime. They are accountable for the business targets and Quality Assurance performance in Anti Money Laundering and monitoring the day-to-day performance, ensuring the teams are equipped with effective training, and supporting change.
The Operations Manager leads a large team of investigators and directly manages Team Managers, supporting their teams to complete risk-based, accurate, and efficient financial crime investigations to protect Monzo and its customers from financial crime. Accountable for the business targets and Quality Assurance performance in Anti Money Laundering, this role requires strong leadership skills and a solid understanding of the Financial Crime landscape in the UK.
The Fraud Team Manager role is responsible for managing the performance, development, engagement and wellbeing of their team, supporting overall domain success through peer support and hiring contributions. This role oversees the daily activities of their team to align with business objectives within regulated and unregulated deadlines.
As a Senior Operations Manager in Complaints, you'll lead a team of Operations Managers and Team Managers, driving operational excellence within the Complaints Team. You will manage teams responsible for various tasks, customer interactions, and multiple contact channels, ensuring excellent service. You will review processes, interpret data for improvements, and lead projects, fostering a customer-centric culture and effective stakeholder relationships.