Remote Operations management Jobs • Coaching

As a first-line People Manager in Customer Success at Secureframe, lead a team of Customer Success Managers (and/or Associates). Your impact comes through your team by translating company and department goals into team objectives, coaching individuals, and overseeing day-to-day operations to ensure exceptional customer outcomes.

This role will reduce client churn by ensuring assistants deliver consistent, high-quality service. You will act as the “single source of truth” for assistant performance data and quality insights. You will also lead the QA (Churn Snipers) team to proactively identify service gaps and provide actionable feedback to Operations, Client Services, and Training.

As Certify scales, they need to add rigor & structure to their operational processes to continue driving high customer satisfaction at increasingly attractive unit economics. They are looking to hire an Operations Team Lead to lead a critical pod of their Credentialing team. This individual will oversee a production-focused pod made up of operations analysts.

This job provides an amazing opportunity to join the leadership team, focusing on assisting customers with Monzo borrowing products and those facing financial difficulties. As the lending portfolio expands, the role involves addressing increasing queries from customers, including those who are potentially vulnerable. You’ll lead teams working on financial difficulties, both customer-facing and back-office, helping Team Managers succeed and ensuring the right outcomes for customers and Monzo.

The Customer Retention Manager will have a direct impact on business growth, as they help more people achieve their academic goals and aid Varsity Tutors' national expansion. The Customer Retention Manager will lead a team of Retention Specialists focused on saving at-risk memberships, reducing churn, and improving lifetime value. This role drives day-to-day coaching, performance management, and process excellence across cancellations, downgrades, pauses, and escalations, partnering closely with the Customer Escalations team.

The Customer Success Team Lead is responsible for driving customer retention and growth through direct account management and team leadership. This role involves supervising a team of Customer Success team members while personally managing a portfolio of accounts. You will be delivering exceptional customer outcomes and coaching team members to achieve their goals.

As the Manager of Startup Customer Success, you’ll help lead a team of 10+ CSMs who support Ashby’s early-stage customers, coaching and developing our CSMs, scaling effective practices, and ensuring our customers get the right help at the right time, partnering closely with leaders from Support, Contract Management, and High Touch Customer Success teams to deliver an excellent and consistent customer experience.