Identify and attract talented employees who raise the bar for the team.
Coach and develop employees to improve their impact and achieve their potential.
Create synergistic, collaborative team environments encouraging trust, respect and cooperation among team members
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies, like the da Vinci surgical system and Ion, have transformed how care is delivered for millions of patients worldwide. They are a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Lead and develop a team of managers overseeing a growing team of ~30 CX agents.
Own the prospect experience by designing and refining workflows from initial contact through scheduling.
Work cross-functionally with Product, Marketing, and Clinical Operations to create a seamless prospect journey.
Solace is a healthcare advocacy marketplace connecting patients and families to experts who help them understand and take charge of their personal health. Solace is a Series B startup, founded in 2022, with a lean, mission-driven, and quickly growing fully remote U.S. team.
Own real time execution during assigned shifts across chat and phone queues.
Provide real time coaching on judgment calls, prioritization, and handling ambiguous cases.
Act as the first line escalation point for pharmacy and insurance issues.
Maven is the world's largest virtual clinic for women and families, aiming to make healthcare accessible. They offer clinical, emotional, and financial support via a single platform. Maven has over 2,000 employer and health plan clients and has been recognized with multiple workplace and innovation awards.