Customer Service Team Leader - Nights
Remote regions
EuropeBenefits
6w PTO
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What You’ll Be Doing:
- Lead a remote team of around 10 agents to deliver exceptional customer and business outcomes.
- Develop team capability through virtual 1:1s, coaching sessions, huddles, and team meetings.
- Support the Customer Support Manager in delivering positive departmental improvements.
We’re Looking For:
- Natural leadership ability with resilience to manage a dynamic out-of-hours remote team.
- Contact centre experience (financial services experience is a bonus).
- Passion for coaching and developing others with proven coaching success.
Great Perks:
- Private Healthcare including dental and opticians services.
- Worldwide travel insurance.
- 28 days holiday (plus bank holidays).
Capital on Tap
Capital on Tap provides an all-in-one business credit card & spend management platform that helps business owners save time and money. They proudly serve over 200,000 businesses across the world and their goal is to help 1 million small businesses by 2030.