Manage and support caregivers remotely, promoting the success of care centers and conducting quality assurance. You will be responsible for the operation of 7-10 back up childcare sites and held accountable for metrics that contribute to site success. This role involves caregiver management, customer success, compliance, and operational oversight.
This is an exciting opportunity to take over the leadership of a profitable, high-integrity EdTech business with a deeply loyal customer base. As General Manager, you will lead the company through its next chapter of growth, ensuring operational continuity and scaling its go-to-market engine and product roadmap. The GM will lead all day-to-day operations, including sales, marketing, product, support, and internal processes.
Play a critical role in shaping the first impression for agency clients, leading a team of Agency Contract Specialists, driving operational excellence, resolving escalations, and ensuring clients receive white-glove service, partnering cross-functionally to enhance customer satisfaction and internal efficiency.
As Global Head of Support, you’ll lead a globally distributed team and scale support with the company’s growth. You'll own the global support strategy, optimize team structure, and drive continuous improvement. This role involves leading the rollout of AI-driven tools to increase efficiency and improve customer satisfaction, requiring close collaboration with various teams.
Reporting to the team manager, you will manage the day to day operations of a team of credit hire and bodily injury adjusters, managing a mix of commercial motor accounts. Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery. Monitor and analyse claims data to identify trends, patterns, and areas for process improvement.
This job provides an amazing opportunity to join the leadership team, focusing on assisting customers with Monzo borrowing products and those facing financial difficulties. As the lending portfolio expands, the role involves addressing increasing queries from customers, including those who are potentially vulnerable. You’ll lead teams working on financial difficulties, both customer-facing and back-office, helping Team Managers succeed and ensuring the right outcomes for customers and Monzo.
The Shift Lead oversees all inbound client service and real-time dispatch operations during their assigned shift, guiding a team of Support Specialists and Dispatchers to meet service-level agreements (SLAs) and uphold Barkbus’s high communication standards. This role blends people leadership, operational oversight, and hands-on support to deliver world-class pet parent and Pet Stylist experiences.
A Special Projects Supervisor will assist the Assistant Program Manager on uniquely assigned projects by acting as a liaison between Surefox and its clients while providing a wide array of domestic and international security support and cross functional collaboration to ensure the safety and security of client personnel, operations, assets and global reputation. While serving in this leadership role, you will ensure that quality of service is being maintained, and identify ways in which Surefox can be more efficient and effective in its responsibilities. You will ensure all officers and subordinate leadership assigned to your deployment are performing their duties in accordance with client policies and procedures, and all state, federal, and international regulations.
The Area Manager provides leadership, direction and accountability for the Retail Stores Team in a designated region. They drive results through effective sales team management, customer engagement, coaching, and mentoring using business KPI’s. They are responsible for managing multiple priorities, the supervision of Store Managers, retail projects, and execution of initiatives to enhance performance, driving top-line sales with a strong focus on profitability.
The Manager, Member Services role is responsible for leading the Member Services team to ensure exceptional customer service while providing support to the amazing team. The manager provides consistent leadership presence as well as collaborates with a team of leaders across Global Support. This role involves supporting supervisors, improving processes, managing recruitment, and facilitating communication.