Similar Jobs
See allTechnical Project Manager – Test Engineering
Averna
US
Project Management
SDLC
Agile
Senior Technical Project Manager
Miratech
Global
Project Planning
Risk Management
Communication
Senior HPC & AI Deployment Project Manager
Jobgether
US
Project Management
Analytical
Problem-solving
Senior IT Engineer
Pulley
US
G Suite
MacOS
MDM
Project Manager I - Distribution
Olsson
US
Project Management
Communication Skills
Business Development
Responsibilities:
- Use our PSA/Ticketing System to manage and monitor all Client-facing activity.
- Schedule and Assign the workload across our Team so they work efficiently.
- Continually look for ways to improve workflows with our Ticketing System.
Teamwork:
- Coordinate & schedule the Service Team to high utilization.
- Support the Team and Clients with any unusual/high-level issues that arise.
- Assist Service Delivery Manager with business operations functions like monthly invoicing.
Numbers and Metrics:
- Identify and lead Initiatives to Improve all KPIs and performance Metrics alongside the SDM.
- Accountable to KPIs and metrics that will include things such as Client Satisfaction Scores (CSAT).
- Team Efficiency and Team Happiness, as well as intangible metrics that align with things such as our Company Core Values.
CTS
CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations, with expertise in supporting nonprofits and educational institutions. They are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries, fostering a culture of growth, collaboration, and innovation.