Assist in establishing a deep understanding of customer and business needs, aligning solutions with strategic goals and objectives.
Facilitate the implementation of governance/delivery operating models and ensure adherence to client satisfaction metrics.
Support team members in envisioning, developing, and delivering transformative opportunities with clients.
Hitachi Solutions is a global Microsoft solutions integrator dedicated to developing and delivering industry-focused solutions that empower clients to achieve their business transformation goals. With over 3,000 team members across 14 countries, they help clients unify, automate, and modernize their data and operations.
Monitor daily call queue performance for coverage, volume, and adherence.
Assist Service Management team with trend analysis in ConnectWise Manage and Power BI.
Partner with Resource Coordination and Support Managers to align call queue staffing with ticket demand and SLA targets.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, they value ownership, execution, growth, intelligence, and camaraderie, striving to maintain a professional yet friendly environment.
Build the Foundation for Scalable Service Delivery
Launch New Service Offerings Based on Customer Demand
Hire and Lead Service Teams
Pulley's mission is to make it easier for anyone to start a company. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. They're a high-performing team looking for passionate, execution-focused, self-starters to help them build equity management tools for founders.
Act as the main point of contact for all client-submitted cases and ensure regular follow-up and continuous communication.
Quickly diagnose and resolve client issues while ensuring that KPIs are being met regularly.
Coordinate with the client's help desk team to ensure seamless communication and collaboration.
Datacor provides software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. They aim to equip the industry with intuitive products that solve customers’ problems and help them use data as a competitive advantage.
Build strong client relationships and serve as the primary point of contact.
Manage client communications and ensure timely resolution of concerns.
Collaborate with stakeholders across HR, IT, Finance, and Compliance.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.
Handle customer communication via email and text messaging.
Coordinate and update schedules, assigning field teams to jobs.
Track operational information and maintain clean, accurate records.
Inside Out matches people with roles that fit their skills, career goals, and lifestyle. They provide guidance and support at every step of the hiring process to help people take the next step in their remote career.
Lead the IT service desk function so incidents and service requests are logged, prioritized, and resolved within agreed SLAs while maintaining strong customer satisfaction.
Act as the main escalation and communication point between end users, the service desk team, and other IT/service owners.
Manage daily service desk operations, including ticket queue management, workload balancing, shift cover, and monitoring SLAs/KPIs.
Red Cup IT, Inc. aims to provide timely, high-quality IT support and consistently meet service levels. We blend people management, IT service management best practices ITIL-based and continuous improvement of support processes.
Oversee and manage a team of outreach and intake associates including training, onboarding and people management.
Ensure compliance with client and CMS standards across all workflows, ensuring quality of each caller interaction in alignment with Isaac Health’s standards.
Manage service level agreements (SLAs) and performance metrics including managing individual campaign staffing and reporting on KPIs.
Isaac Health aims to improve brain health at the population level by providing access to specialty brain health and dementia care services. Since launching in 2022, Isaac Health has scaled to provide services to more patients and families across the US.
Lead and support Customer Support Agents during live interactions.
Coach agents on communication, judgment, and case handling.
Monitor live ticket queues and ensure timely responses.
Heidi is on a mission to halve the time it takes to deliver world-class care. Built for clinicians, by clinicians, at the core of Heidi is its people and they are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.
Track action items, maintain documentation, coordinate across teams, and ensure deadlines are met.
Be proactive, structured, and comfortable operating independently in a fast-moving, cross-functional environment.
Support the Head of Operations and CEO as a project coordination and operations partner.
They are a globally distributed, remote-first company with over 70 team members worldwide and more than 15 years of experience operating remotely. The business supports luxury and high-end brands through technology-enabled manufacturing and e-commerce solutions.
Ensure all service level agreements (SLAs) are delivered according to specifications.
Escalate SLA cases to leadership team to avoid missed SLAs.
Generate weekly and quarterly status reports including KPI’s to review with your customers.
InCharge Energy is dedicated to providing comprehensive electric vehicle (EV) charging solutions. They foster a dynamic and inclusive work environment where employees are valued and supported.
Manage the Founder’s email inbox, flag urgent items, and draft responses.
Track weekly hours for manufacturing and shipping teams using Rippling.
Consolidate customer support tickets to identify trends and improvement areas.
They are a rapidly growing pet treat manufacturer specializing in high-quality, chemical-free dog and cat treats. As the company grows, they are looking for a high-level operational partner who can help organize the “chaos” of a fast-moving environment and act as the connective tissue between leadership, operations, and production teams.
Lead the successful delivery of customer implementation and service engagements.
Build and continuously refine Clariti’s delivery framework.
Own and nurture relationships within Clariti’s partner ecosystem.
Clariti Cloud Inc. empowers governments to deliver exceptional citizen experiences. They are committed to building an inclusive culture where team members take ownership over projects, tasks, and outcomes.
Drive strong adoption and utilization across the strategic higher education portfolio, ensuring customers realize measurable outcomes from Parchment and Instructure solutions.
Lead, mentor, and develop a high-performing team of Customer Success Managers through clear expectations, coaching, performance feedback, and career development.
Own key Customer Success performance metrics, including Net Revenue Retention (NRR), Gross Retention, pipeline generation, forecast accuracy, customer health indicators, and VOC performance.
Instructure amplifies the power of people to grow and succeed throughout their lives by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Lead the end-to-end delivery strategy for all TrainAI programs supporting the strategic client.
Act as the senior point of contact for the client’s program, product, engineering, procurement, and quality teams.
Own P&L for the strategic client’s account, including revenue forecasting, profitability, pricing models, and cost management.
RWS unlocks global understanding by growing the value of ideas, data, and content. They value every language and culture, celebrating difference, inclusivity, and diversity to make them strong.
Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Taking ownership of team planning for a high-velocity segment of the business through rapid knowledge transfer, then Partnering with Delivery leadership to develop and maintain strategic staffing plans across projects and customers.
Owning day-to-day staffing decisions grounded in data, context, and established criteria; partnering with Delivery Directors and Engagement Managers by surfacing recommendations and trade-off options where decisions involve strategic priorities or resource constraints.
Executing team planning activities that balance capacity, skills, utilization, and professional development.
Go Nimbly is establishing its first dedicated Team Planning function. Initially, you will take ownership of team planning for our Partner Services portfolio through knowledge transfer from the current owner, with your scope evolving as we integrate these practices organization-wide.
Responsible for leading cross-functional, multi-project programs for Clients.
Manages & mentors a team of Project Managers, ensuring their growth and development.
Directly manage complex digital projects or a single program, ensuring work is progressing successfully and profitably.
OneSix is a leading data and artificial intelligence (AI) consultancy that helps businesses build the strategy, technology, and teams they need to scale growth and efficiency. It's a fast-growing firm with significant career opportunities for motivated professionals who want to help create a unique company.
Handle customer interactions across chat and email with professionalism and empathy.
Log, track and resolve customer cases efficiently using Salesforce and other internal tools.
Provide clear and concise updates to internal teams, ensuring seamless customer experiences.
Newsela is an education company. They bring engaging, accessible content to classrooms, helping students develop literacy skills and a lifelong love of learning.
Act as the primary interface with the client and develop effective working relationships.
Lead, develop, and coach teams, overseeing personnel within their assigned region/s.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. With teams globally, industry expertise, and the power of technology, they design and deliver tailored, sustainable, and innovative solutions.