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Executive Support & Inbox Management:
- Manage and organize the Founder’s email inbox and shared inboxes.
- Flag urgent items, draft responses, and ensure no tasks fall through the cracks.
- Coordinate meetings and manage the Founder’s calendar.
Operations & Payroll Oversight:
- Track weekly hours for manufacturing and shipping teams using Rippling.
- Validate reported hours and follow up with team members.
- Assist with payroll preparation.
Metrics & Reporting:
- Consolidate weekly customer support tickets to identify trends.
- Download and analyze data from multiple systems.
- Create operational focus reports.
Inside Out
They are a rapidly growing pet treat manufacturer specializing in high-quality, chemical-free dog and cat treats. As the company grows, they are looking for a high-level operational partner who can help organize the “chaos” of a fast-moving environment and act as the connective tissue between leadership, operations, and production teams.