Remote Operations management Jobs

Lead the Order Ops team within the GTM organization, ensuring accurate and timely processing of customer quotes and orders. Ensure compliance with internal business policies and operational excellence to support sales growth. Collaborate cross-functionally with GTM, Finance, and Legal teams.

• Manage cross-functional projects ensuring timelines, deliverables, and outcomes are achieved on schedule and within scope.
• Develop and maintain detailed project plans, schedules, and resource allocations to ensure clarity and successful execution.
• Build strong relationships across departments to promote collaboration between leadership and teams.

• Oversee day-to-day operations and implement strategies.
• Partner with HR to enforce company policies.
• Deliver performance insights to senior leadership.

• Lead end-to-end implementation and operational rollout of new and existing programs.
• Develop and execute a customer support strategy rooted in responsiveness, partnership, and operational clarity.
• Partner with stakeholders to implement scalable, API-integrated pipelines that connect operational, contractual, financial, and performance data to automated workflows.

• Define and execute the global Professional Services strategy.
• Lead and scale a high-performing global Professional Services team.
• Optimize Professional Services operations and delivery models.

• Lead a global team encompassing Customer Success Management, Technical Account Management, and Service Delivery.
• Drive exceptional customer outcomes and long-term growth across our IaaS and PaaS portfolio.
• Define and execute the global Customer Success strategy aligned with corporate growth and retention objectives.

• Responsible for conducting routine internal audits and providing follow-up on deficiencies.
• Provide leadership, guidance, and oversight to a small team.
• Serve as a super user for Policy Manager and partner with the CommonSpirit Compliance team.

Design, build, and manage the operational engine and intellectual property for the Global Security Architecture Practice. Transform the team's collective expertise into a scalable asset for consistent quality. Drive operational excellence, process innovation, and strategic program management for the Global Security Architecture Practice.

Coach Onboarding Architects through customer deployments, ensuring customer success. Lead the team to ensure customers launch strong, adopt quickly, and see Files.com as mission-critical. Elevate Onboarding Architects into consultative implementers who deliver seamless deployments.

• Optimize the provider network to power the care delivery model.
• Own the systems and processes that ensure the provider workforce is fully utilized.
• Collaborate with Clinical Operations, Care Navigation, and Product teams.