Remote Operations management Jobs

Lead, mentor, and develop a team of high-performing customer-facing professionals (CSMs) across the Americas. Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges. Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.

Lead and empower your team to deliver a customer-focused service, helping people make money work for them. Coach and develop your team to reach their full potential, thinking big and owning every step. Use data to spot trends and address performance gaps, making informed decisions to drive improvement.

• Shape and drive ALU’s execution culture by building a strong Project Management Office (PMO).
• Lead major institution-wide projects while establishing systems and standards for project discipline.
• Collaborate with various teams to strengthen project ownership and embed ALU’s project delivery framework.

• Lead and scale all aspects of ecommerce operations.
• Oversee platform management, digital fulfillment, and revenue optimization.
• Build and mentor a high-performing ecommerce operations team.

• Lead customer-facing project delivery teams for signage and brand implementation.
• Define and execute enterprise-wide project management strategy.
• Foster a culture of empowerment, ownership, and innovation.

Job involves operations work. Job is full-time. Based in Airoli, India.

• Design, scale, and govern the systems and tools that support high-quality, efficient user and market research.
• Maintain and evolve our research repository as a reliable, searchable, well-structured source of insights.
• Lead participant operations, including recruiting, incentives, and vendor management, ensuring ethical, smooth, and privacy-aligned execution.

Build and own the operational system that gives the team clarity and structure as work scales. Define and standardize workflows and decision frameworks that stabilize workload. Collaborate with CX, Product, Data and Sales to design processes that minimize friction across the customer lifecycle.

• Build and scale Success & Services processes and tooling.
• Drive Success for the long tail of our customer base, helping rapid and efficient expansion with smaller customers.
• Design and execute programs to drive impact at scale for our SMB customers.

• Design and maintain systems that make the company run such as playbooks, SOPs, workflows, and checklists.
• Own and create internal and external narratives that connect strategy, performance, and culture.
• Design scalable programs tied to high-performance teams, celebrations, recognition, and rituals that fuel a positive, high-energy environment, and reinforce excellence.