Remote Operations management Jobs

• Ensure seamless execution across client deliverables and internal operations.
• Translate high-level discussions into concrete workflows and maintain operational discipline.
• Develop client-facing presentations and documents from structured outlines and templates.

• Support the work of the Global Customer Success and Customer Support teams through expert execution and optimization of our Gainsight and Salesforce platforms.
• Become the subject matter expert on our Gainsight implementation to support Customer Success and the broader GTM organization.
• Drive the execution of the Customer Success operations roadmap, evolving playbooks, customer health scoring, adoption programs, and C360/Voice of Customer initiatives.

This role is responsible for overseeing armed security operations across multiple states, managing personnel effectively and ensuring compliance with contract and regulatory requirements. The position requires frequent travel and offers the opportunity to lead large security programs in a dynamic, multi-site environment. The role provides a hands-on leadership experience where operational oversight, problem-solving, and personnel management are essential to success.

• Skillfully project manage a portfolio of customer accounts who have recently signed up.
• Build and maintain senior-level relationships with customer accounts.
• Collaborate with customers by solving complex problems to increase product value.

The Operations Manager will lead the RadMachine Success Team and ensure that clinics receive the guidance, mentorship, and support needed. Work closely with the Director of Clinical Success, Engineering, and our customer community to deliver high-quality service and contribute to improved patient care. Monitor and manage how the team works with clinics to demo, implement, train, and support RadMachine.

Lead the management of high-value client programs, ensuring operational excellence and customer satisfaction. Serve as the primary liaison for a portfolio of complex accounts, balancing client relationship management with internal collaboration. Drive issue resolution, process improvement, and revenue expansion opportunities, thriving in a fast-paced, autonomous environment.

• Partner with the executive team to translate company strategy into operational plans, KPIs, and systems.
• Lead and mentor a cross-functional team spanning Resource Management and IT/Business Automation.
• Drive optimization of digital systems and processes across the organization to enhance productivity and data visibility.

• Design and implement structured program plans, including detailed task lists, timelines, and resource allocations.
• Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines.
• Collaborate with stakeholders across departments to align program objectives with organizational goals.

As Deputy Program Manager, you'll provide leadership, oversight, and operational management for multiple contracts. Oversee cost, schedule, and technical performance of program task orders, as well as lead technical and cost proposal development. Act as a primary point of contact for customers, providing updates on program performance and ensuring customer satisfaction.

• Own and modernize engineering processes such as cross-team release automation and incident workflows.
• Identify friction in engineering operations workflows and automate it to ensure scalability.
• Partner with software engineers and cross-team stakeholders to improve organizational experience.