Lead the post-sale customer lifecycle including implementation, support, and health monitoring.
Build and lead customer support and implementation functions, establishing service levels and automation.
Partner with engineering on escalations and drive customer health metrics and reporting.
Atomic is an API-first B2B software company whose customers embed its products into their own applications. They are a remote-first organization with a focus on automation and operational excellence, currently building out their customer operations function.
Support the evolution and transformation of our quote-to-revenue operations, providing the framework for the business to achieve essential success metrics.
Lead a team of services operations specialists responsible for daily processes, including month end revenue, invoicing in our PSA, and performing SOW Redlines.
Partner with the operations excellence team to implement ongoing improvements to our quote-to-revenue process and Professional Services Automation (PSA) system.
Smartsheet provides a no-code platform that unifies collaboration, workflows, and content management for enterprises, now integrating AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation and impact, supporting employees with flexible work, professional development, and comprehensive benefits.
Own and continuously improve operational processes that support Ro's frontline teams, partnering cross-functionally to increase efficiency and consistency.
Run day-to-day onboarding for clinical and non-clinical frontline teams, delivering a seamless new hire experience with multiple internal teams.
Own and operate the support desk for frontline teams, resolving tickets within SLA and strengthening self-service to reduce recurring needs.
Ro is a direct-to-patient healthcare company providing telehealth, labs, and pharmacy services nationwide. Since 2017, it has helped millions of patients and is consistently recognized as a top workplace in Health Care, New York, and for Women and Parents.
Coordinate and oversee daily field operations, schedules, and reporting.
Monitor project progress, attendance, and KPIs while resolving operational issues.
Maintain documentation and support field teams with operational challenges.
TSMG coordinates large-scale field operations for autonomous vehicle testing. It supports distributed international teams in a fast-paced project environment.
Lead complex enterprise implementation projects across the Americas, acting as senior escalation point and delivery architect.
Standardize onboarding frameworks and drive AI-driven automation to improve delivery efficiency and time-to-value.
Align cross-functional teams and provide executive-level visibility into delivery health and risk metrics.
Deliverect provides an API-first platform that connects restaurants and retailers with on and off-premise commerce solutions, helping them expand revenue and simplify operations. As a rapidly scaling SaaS unicorn, the company values transparency, innovation, and a diverse global team culture.
Drive AI-driven process innovation and continuous improvement across workflows.
Own the inbound flow of partner requests and decide what reaches firm leadership.
Run the firm's leadership cadence and prepare decision-ready briefings.
Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. We are a global remote-first firm committed to diversity and inclusion, where world-class talent has no boundaries.
Support Technical Account Managers and Agile Leads in planning, executing, monitoring, and closing customer projects while ensuring scope, schedule, budget, and quality stay on track.
Manage project financials, integrated schedules, resource forecasts, and governance documentation, analyzing variances and preparing executive-level reporting.
Coordinate communication among customers, delivery teams, and leadership, escalating risks early and driving continuous process improvements.
A healthcare technology organization focused on improving the way healthcare data is managed and exchanged. The company fosters a supportive, inclusive environment that values diversity, belonging, and authentic contributions.
Partner with product and ops leads to prioritize process and systems projects, shipping in two-week increments.
Map current-state workflows and redesign them into documented, scalable future-state processes.
Build AI-enabled internal tools on Supabase and Vercel, replacing legacy and no-code tooling.
Right Side Up is a collective of premium marketing talent that helps growth-focused companies scale. They have 1,400+ clients and value expertise, flexibility, and meaningful work.
Lead cross-functional operational initiatives from intake to implementation, managing stakeholders, dependencies, risks, and outcomes.
Partner with business leaders and technology teams to drive execution, adoption, and operational readiness across the organization.
Provide leadership, coaching, and accountability for assigned resources while supporting continuous improvement and post-launch stabilization.
The company is a US-based organization focused on improving service delivery and operational transformation. It fosters a collaborative, results-oriented culture with an emphasis on professional development and measurable business impact.
Own project planning from intake to delivery, managing timelines, roadmaps, and milestones.
Partner with Creative Leads to prioritize work, balance resources, and resolve risks proactively.
Facilitate kickoffs, report project health, and drive workflow improvements.
Toptal is a global network of top business, design, and technology talent, enabling companies to scale teams on demand. With $200+ million in annual revenue and a worldwide team, it is the world's largest fully remote workforce.