Owns end to end operations and expansions for our provider networks in the US & Canada.
Deeply understand and elevate Carrot’s strategic positioning within the US & Canada healthcare and provider ecosystems.
Define and deliver on KPIs related to provider network operations response including establishing goals, methodology on measurement/tracking, and execution.
Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through life's memorable moments. They are trusted by multinational employers and health plans, offering localized support in over 170 countries and 25 languages.
Own the operational infrastructure, continuously improving all workforce systems and quality standards.
Implement and maintain scheduling systems to ensure optimal coverage across all support channels.
Drive the creation and maintenance of support documentation, knowledge bases, and standard operating procedures.
CopilotIQ + Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey. They are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes.
Own the end-to-end performance of vendor operations, ensuring adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality metrics.
Develop and execute strategies to scale vendor capacity, headcount, and tools to meet the growing business needs.
Lead, mentor, and coach a team of Vendor Operations Managers, fostering a high-performing work environment.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead a team of operations experts that support the Customer Launch teams.
Drive the planning of and owning specific strategic initiatives, programs, and projects.
Optimize the Customer Launch team’s tech stack.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.
Serve as the cross-functional liaison for Customer Success, ensuring perspective is represented.
Analyze trends, risks, and opportunities and surface these to CS leadership.
Create and maintain internal documentation for CS processes, rituals, and operating models.
Luma Health is dedicated to simplifying healthcare access and connectivity for patients and doctors, modernizing care delivery from start to finish. They value inclusivity and diversity, fostering a welcoming environment for all races, religions, and backgrounds as they work to improve healthcare.
Lead end-to-end delivery of PS engagements, ensuring projects meet scope, budget, and timeline expectations.
Partner with Sales and Solution Architects to shape services proposals and scopes of work aligned with customer goals.
Directly manage a team of delivery consultants, project managers, and architects, fostering a culture of collaboration and accountability.
Ping Identity provides a cloud identity platform that enables secure and seamless digital experiences for users. They have offices and employees around the globe and serve large enterprises, including more than half of the Fortune 100, and champion a culture of respect and individuality.
Strengthen forecasting, renewals, and lifecycle management.
Support strategic planning & territory alignment.
1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. They have over 180,000 businesses.
Lead the implementation and ongoing management of systems and tools that support the Implementation organization.
Partner with cross-functional stakeholders to identify opportunities for automation and workflow optimization across the customer onboarding and deployment journey.
Map, monitor, and analyze onboarding, deployment, and activation workflows, identifying pain points in customer handoffs, internal processes, service package delivery, or tooling gaps and driving the initiatives that resolve them.
1Password is building the foundation for a safe, productive digital future. As one of the most loved brands in cybersecurity, they take a human-centric approach in everything from product strategy to user experience. They have surpassed $400M in ARR and earned a spot on the Forbes Cloud 100 for four years in a row.
Drive growth, operational excellence, and product innovation across the group.
Coach Presidents (Business Unit Leaders), introduce best practices, and support diligence and integration for new acquisitions.
Guide leaders in identifying practical AI/ML applications that strengthen product value or internal efficiency.
CORA Group is an operating group of Jonas Software under Constellation Software Inc. (TSX:CSU). They acquire, strengthen and grow vertical market software companies across a range of industry‑specific segments. Jonas Software supports over 60,000 customers in more than 30 countries and employ over 6,000 skilled professionals.
Lead transaction management and lease administration.
Partner with external real estate brokers to develop and implement transactions to monetize certain elements of the portfolio.
Lead the lease administration program and develop relationships with landlords and tenants.
Brightspeed provides fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, Brightspeed's vision is to accelerate the upgrade of copper to fiber optic technologies. They are designing and building a world class fiber network and creating a customer experience second to none.