Maintain internal control and momentum on critical accounts, consistently driving next steps.
Act as the primary point of contact for customer support case escalations.
Analyze trends in escalations to identify systemic issues and recommend improvements.
Ping Identity provides a cloud identity platform that makes digital experiences secure and seamless. They serve large enterprises worldwide and are headquartered in Denver, Colorado, with offices and employees around the globe. They have a culture that empowers employees to do their best work.
Serve as the primary contact for escalated customer support cases, ensuring timely and satisfactory resolution.
Lead cross-functional initiatives to resolve complex issues in high-risk accounts.
Analyze escalation trends to identify systemic issues and recommend improvements to products, processes, and support methodologies.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead the delivery of a critical maintenance assistance program for government facilities worldwide.
Oversee program execution, ensuring compliance with contract terms and government policies, and managing a global team.
Ensure operational efficiency and resource optimization for vital overseas missions.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Owns end to end operations and expansions for our provider networks in the US & Canada.
Deeply understand and elevate Carrot’s strategic positioning within the US & Canada healthcare and provider ecosystems.
Define and deliver on KPIs related to provider network operations response including establishing goals, methodology on measurement/tracking, and execution.
Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through life's memorable moments. They are trusted by multinational employers and health plans, offering localized support in over 170 countries and 25 languages.
Own the operational infrastructure, continuously improving all workforce systems and quality standards.
Implement and maintain scheduling systems to ensure optimal coverage across all support channels.
Drive the creation and maintenance of support documentation, knowledge bases, and standard operating procedures.
CopilotIQ + Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey. They are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes.
Own the end-to-end performance of vendor operations, ensuring adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality metrics.
Develop and execute strategies to scale vendor capacity, headcount, and tools to meet the growing business needs.
Lead, mentor, and coach a team of Vendor Operations Managers, fostering a high-performing work environment.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead a team of operations experts that support the Customer Launch teams.
Drive the planning of and owning specific strategic initiatives, programs, and projects.
Optimize the Customer Launch team’s tech stack.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.
Serve as the cross-functional liaison for Customer Success, ensuring perspective is represented.
Analyze trends, risks, and opportunities and surface these to CS leadership.
Create and maintain internal documentation for CS processes, rituals, and operating models.
Luma Health is dedicated to simplifying healthcare access and connectivity for patients and doctors, modernizing care delivery from start to finish. They value inclusivity and diversity, fostering a welcoming environment for all races, religions, and backgrounds as they work to improve healthcare.
Lead end-to-end delivery of PS engagements, ensuring projects meet scope, budget, and timeline expectations.
Partner with Sales and Solution Architects to shape services proposals and scopes of work aligned with customer goals.
Directly manage a team of delivery consultants, project managers, and architects, fostering a culture of collaboration and accountability.
Ping Identity provides a cloud identity platform that enables secure and seamless digital experiences for users. They have offices and employees around the globe and serve large enterprises, including more than half of the Fortune 100, and champion a culture of respect and individuality.