Lead and inspire a team of Patient Support Specialists.
Establish and refine team KPIs related to outreach volume and scheduling conversions.
Partner with clinical, engagement, and product teams.
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. They are developing a new approach to care that is designed around shared and lived experiences and brings care to the community. The company was founded in 2021 and is backed by leading healthcare and social impact investors.
Develop, mentor, manage and coach SSU personnel to ensure quality standards.
Ensure SSU personnel work to the highest quality standards and maintain compliance.
Participate in the interview process for new SSU personnel by conducting CV review.
Precision for Medicine is a Clinical Research Organization with an integrated offering enabling the science of precision medicine. They combine clinical trial designs, operational and medical experts, biomarker and data analytics solutions, with a passion for rare diseases and oncology.
Build and maintain schedules that align with forecasted workload and staffing requirements.
Support schedule changes related to reforecasts and staffing changes.
Analyze schedule performance against staffing requirements and operational outcomes.
Colibri Group is a pioneer of online professional education. They serve over 1 million customers annually and employ more than 1,500 mission-aligned professionals with a rich and storied history.
Supports the Retrieval Operations team with new technology initiatives and system issue triage.
Develops and delivers progress reports, proposals, and requirements documentation.
Manages project dependencies, critical paths, milestones, and deliverables.
Cotiviti enables healthcare organizations to deliver better care at a lower cost through advanced technology and data analytics. They work with more than 180 healthcare payers.
Oversee day-to-day operations across multiple pediatric practices.
Serve as the primary liaison between supported offices and MB2 leadership.
Mentor and support Office Managers and Assistant Managers daily.
MB2 Dental is a Dental Partnership Organization (DPO) founded in 2007. They oversee affiliated pediatric practices and offer a competitive compensation package.
Draft project charters, build and maintain detailed project plans, manage milestones and dependencies, and drive teams through to completion.
Analyze existing processes for bottlenecks and inefficiencies, then design and implement solutions that reduce cycle times and sharpen operational performance across the organization.
Develop and maintain SOPs, process flowcharts, and diagrams — partnering with functional SMEs to ensure documentation stays accurate, current, and usable in practice.
Personify Health created a personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together. Their team is on a mission to empower people to lead healthier lives with data-driven solutions that reduce costs while actually improving health outcomes.
Oversee day-to-day maintenance operations, work order management, and vendor coordination.
Build and implement scalable maintenance workflows and operational systems.
Lead, mentor, and support maintenance coordinators and operational staff.
OurAssistants connects U.S.-based property management companies with highly skilled virtual professionals. They are committed to building high-performing remote teams that deliver operational excellence.
Oversees timely and on-budget delivery of solutions to meet customer's desired results.
Manages engagement governance, timeline, scope, risk, resourcing, reporting, and financials.
Mentors team members and promotes customer agreement on proposed solutions.
ServiceNow's AI platform brings together diverse AI, data, and workflows, assisting 85% of the Fortune 500® in working smarter. They are cultivating an AI-native culture, blending technology and talent for innovation, and are dedicated to putting AI to work for people.
Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
Build a unified 'Account Health' framework for every customer.
Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.
Manage accounts payable and accounts receivable processes
Prepare and route standard forms, contracts, and operational documents
Manage software subscriptions, renewals, and vendor accounts
IV.AI is the world's smartest AI platform with a focus on enterprise, building big ML models that outperform industry standards. The company has grown fast but aims to retain the scrappy nature, with an inclusive, hardworking, and collaborative culture valuing people regardless of their background.