Act as the primary gatekeeper and incident manager for all open escalations during US hours.
Proactively coordinate with internal teams to unblock stalled escalations.
Partner with the Support Operations Manager to translate monthly governance reports into actionable tasks for our accounts.
Aera Technology is a Decision Intelligence company that delivers innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Established in 2017 and headquartered in Mountain View, California, they're a series D start-up.
Own and optimize core business platforms, ensuring they effectively support business goals and processes.
Collaborate cross-functionally with teams to identify and implement process improvements and efficiencies.
Develop and maintain BI reports and analytics dashboards, providing insights for data-driven decision-making.
Villa is building America’s leading next-generation homebuilding platform to be the easiest, fastest and most cost-efficient way to build homes. They are the largest ADU builder in California and is growing rapidly into other housing products and geographies.
Partner with Marketing on lead management, attribution, and funnel optimization.
Identify and remove bottlenecks that impact revenue attainment.
Build reporting and dashboards for executives, managers, and reps.
Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, they can provide strategic advantages to their clients by offering legal support services at every stage of their legal proceedings.
Operationalize strategic priorities into scalable operating models.
Establish an integrated enterprise operating framework.
Serve as a trusted advisor to the CEO and Executive Team.
CALSTART is an industry organization focused on transportation decarbonization and clean air. They work with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all.
Partner with senior BizOps leaders and cross-functional stakeholders to solve complex problems, lead strategic projects and surface actionable insights.
Build systems that help Zapier move faster operating effectively; bring a systems mindset and thrive in ambiguity.
Leverage AI and automation to test ideas and continuously improve how the team works.
Zapier builds and uses automation every day to make work more efficient, creative, and human. They are a remote-first company that values diversity and inclusion.
Own retention performance across call center channels, with direct accountability for Save Rate, Churn %, and revenue preservation targets.
Lead development and optimization of save offers, escalation pathways, and objection-handling frameworks.
Analyze cancellation drivers, call behaviors, and save outcomes to uncover performance gaps and optimization opportunities.
Brightspeed provides fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. They are backed by funds managed by Apollo Global Management to upgrade copper to fiber optic technologies, bringing faster and more reliable internet service to rural markets.
Support Go-to-market strategy through sales operational efficiency initiatives and fiscal year planning.
Optimize the sales cycle by proactively identifying bottlenecks in the customer life cycle.
Drive operational excellence by owning the end-to-end execution of complex projects through the pipeline.
Hudl builds great teams and hires the best to ensure employees are working with people they can constantly learn from. They work hard to provide a culture where everyone feels supported, and their employees helped them become one of Newsweek's Top 100 Global Most Loved Workplaces.
Lead, mentor, and scale a team of Technical Account Managers, setting clear goals and development plans.
Define and track key success metrics including time-to-value, adoption, integration depth, customer health, and retention impact.
Partner with Account teams to support renewals and expansions by ensuring customers achieve measurable value.
VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. They deliver early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats. Founded in 2021 in Lexington, Massachusetts, they have a transparent, collaborative, and supportive culture.
Own and optimize Salesforce & Hubspot, data hygiene, and workflow automations
Build and maintain dashboards and reporting for pipeline health, forecasting, bookings, churn, and expansion
Partner with Sales & Marketing to define, measure and analyze KPIs and performance metrics
VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. The company was founded in 2021 in Lexington, Massachusetts and has a transparent, collaborative, and supportive culture.
Partner with cross functional leaders to ensure internal processes and care delivery are in accordance with health plan needs across commercial and Medicaid lines of business
Translate health plan contracts, provider manuals, and regulatory requirements into scalable operational workflows
Serve as the internal subject-matter expert on credentialing and payor operational requirements
Equip is a virtual, evidence-based eating disorder treatment program. They aim to provide accessible and effective treatment. Founded in 2019, Equip has been a fully virtual company and has a highly-engaged, passionate, and diverse culture.