Provide portfolio-level leadership across approximately 15 accounts, ensuring client satisfaction and delivery excellence.
Lead difficult client situations as needed: drive fact-based narratives, reset expectations, align on remediation plans.
Own portfolio-level delivery health governance, ensuring risks, assumptions, actions, issues, and decisions (RAAID/RAID) are actively managed.
Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. With over 3,000 team members across 14 countries, we have 18 years of 100% focus on Microsoft technologies and business applications, delivering excellence through expert services and industry-focused cloud solutions.
Oversee field team training and data quality processes.
Support the process of insights generation, and conduct data analysis projects.
Enveritas is dedicated to alleviating poverty and making the world a better place. They embrace diversity and encourage qualified candidates from all backgrounds to apply.
Shape client experience, build trust, and remove friction between teams.
Turn client insight into action and help the organization operate as one client focused system.
Lead the Client Experience team and partner closely with Sales, Account Management, Product, etc.
Scorpion provides technology and services helping local businesses thrive by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. They are a technology-led service with a human touch and offer a unique blend of AI support and teams of real human people with local expertise committed to customer success.
Lead a team responsible for successful implementations of Axon Enterprise’s products.
Guide customers through onboarding, configuration, training, and deployment.
Focus on creating exceptional customer experiences at every stage of the implementation journey.
Axon is on a mission to Protect Life by developing an ecosystem of devices and cloud software focused on safety and justice issues. Axon fosters a fast-paced and challenging work environment where employees can drive real change and grow while working towards a meaningful mission.
Monitor doctor performance across the clinic to ensure high clinical and service standards
Analyse performance data including consultation quality, documentation, utilisation and complaints
Conduct regular 1:1 performance conversations with doctors, providing coaching and feedback
Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio.
Manage intake and triage of CX tool enhancement and configuration requests, ensuring timely updates and communication.
Build, configure, and test workflows, automations, dashboards, and reports in CX tools according to team guidelines.
Maintain accurate documentation of tool configurations, governance standards, and training resources.
Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Founded in Montreal, Canada in 2005, Lightspeed serves retail, hospitality, and golf businesses in over 100 countries with teams across North America, Europe, and Asia Pacific.
Own the strategic growth, commercial performance and development of our Clear Aligners category across our practice network
Lead on everything from growth and marketing initiatives to supplier partnerships and clinical engagement
Establish a clear category growth strategy and delivery roadmap agreed with senior stakeholders
PortmanDentex is among the largest dental groups in the UK. They value diversity and promote a culture of collaboration and continuous improvement, with an unwavering commitment to patient care.
Partner across the EC Experience team to help operationalize the EC Lifecycle strategy and support key strategic priorities
Own and drive key operational initiatives and cross-functional programs from planning through execution
Support decision-making by developing analyses and structured insights that inform prioritization and trade-offs
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale. As a rapidly scaling company with market proven solutions and robust funding, they offer a unique combination of stability and the excitement of high growth.
Lead the end-to-end setup, QA, and deployment of deals, ensuring all inventory and data segments are aligned with client objectives.
Act as the primary point of contact for technical troubleshooting, resolving issues related to scale, bidding, and overall deal health.
Partner with commercial teams to advise clients on the most effective transactional setups within the OpenX platform.
OpenX focuses on unleashing the full economic potential of digital media companies. They build digital advertising markets and technologies designed to deliver optimal value to publishers and advertisers. They have a uniquely experienced team in designing and operating high-scale ad marketplaces.
Provide project management for enterprise customers, focusing on on-time delivery with high quality outcomes.
Establish relationships at all levels of the customer organization.
Triage customer escalations, diagnose issues, and develop contingency plans.
Tonkean is the world’s first totally customizable process experience platform, creating intelligent, personalized automations. They are focused on employee experience and democratizing access to innovative technologies.