Partner with Customer Success leadership to build operational processes for customer growth.
Develop and maintain reporting, dashboards, and metrics for key customer success KPIs.
Lead cross-functional initiatives that improve the post-sales customer journey.
EvenUp is on a mission to close the justice gap using technology and AI. They empower personal injury lawyers and victims to get the justice they deserve. They are one of the fastest-growing vertical SaaS companies in history, backed by top VCs.
Own weekly clinician scheduling performance, with a clear mandate to increase available hours across the existing network
Proactively collect, validate, and expand clinician availability by working directly with providers to align schedules with marketplace demand
Identify underutilized or low-earning clinicians and execute targeted outreach to increase activation, engagement, and earning opportunities
Wheel is evolving the traditional care ecosystem by equipping companies with a premier platform to deliver virtual care at scale. They offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Assist with the management of UTO and PTO requests and processing using multiple systems for all regions.
Assist in real-time monitoring and managing the intraday schedules adherence and agent workloads.
Provide Technical Support leadership objective data around individual and team adherence and attendance concerns.
Hyland's mission is to help its employees, customers, and partners exceed their potential with its industry-leading content services platform. Our employees are passionate about helping customers succeed, raising up their fellow Hylanders, and engaging in the communities where they live and work.
Oversees implementation and performance metrics to advance and evaluate progress across the CPA portfolio.
Establishes and executes effective and efficient communication mechanisms which enable continuous exchange of ideas, information, and program developments among team members and across organizational leaders.
Accelerates the implementation of innovations and improvement efforts through rapid-cycle change, in close partnership with clinical and operational leaders.
UChicago Medicine has been at the forefront of medicine since 1899. They provide superior healthcare with compassion, always mindful that each patient is a person, an individual. They are working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward.
Lead end-to-end project management for GTM-wide initiatives.
Own change management for process and system rollouts.
Partner with RevOps functional leads across Sales Ops, GTM PM, and Analytics to drive initiatives.
Dutchie is a technology platform powering dispensary operations, and provides consumers with safe and easy access to cannabis. They have raised over $600M in funding and are backed by investors such as D1 Capital Partners, Tiger Global, and Dragoneer.
Create Project Plans, rollout/transition plans, RAIDS logs, and SteerCo reports.
Forecast Go Live dates to ensure projects are launched on time and within budget.
Liaise with local HSP experts, maintaining strong relationships and open communication.
HSP Group helps companies simplify the complex challenges of operating internationally by delivering a seamless experience across legal entity setup, global HR, payroll, compliance, tax, and advisory. With scale-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner.
Provide oversight and continuous improvement of service management and operational processes across Managed Services.
Provide operational oversight of service management platforms supporting Managed Services to ensure effective utilization, reliability, and alignment with delivery processes.
Identify inefficiencies, bottlenecks, and handoff challenges impacting delivery velocity and customer outcomes.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. They employ more than 1,200 people all over the United States, and its culture embodies the spirit of a startup with the advantage of a scalable business where employees can grow their career.
Own the Expansion Project Portfolio, acting as the central orchestrator of the Expansion initiative portfolio.
Directly lead selected strategic initiatives end-to-end, translating analytical insights into concrete execution plans.
Co-own Expansion Budget & Performance Delivery, playing a key role in ensuring delivery of Expansion revenue targets.
Docplanner Group aims to help people live longer, healthier lives as the world’s largest healthcare platform. They connect 24 million patients with 280k doctors across 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda, with over 3,000 employees on staff.
Manage cross-functional teams to ensure alignment between planning, manufacturing, and supply chain functions
Analyse current planning methodologies and find opportunities for process improvement and efficiency gains
Build and maintain routing structures that support production scheduling, capacity planning, and cost optimisation
LGC Biosearch Technologies delivers mission critical genomics to our diverse customer base in molecular diagnostics, pharma/biotech and agrigenomics. They have manufacturing sites across the US, UK, Germany and Denmark and are operating in a high-growth, purpose-driven organisation.
As the Manager of Customer Success, your mission is to build a high-performing engine of Customer Success Managers.
Coach your team to move beyond reactive support and into proactive, consultative partnerships.
Bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market).
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.