Own the end-to-end fraud lifecycle including intake, investigation, determination, and escalation across consumer, merchant, and payments cases.
Build and lead Kafene's fraud function, partnering with Risk, Compliance, Legal, and other teams to design response processes.
Direct confirmed fraud cases through merchant communication, fund recovery, and law enforcement referrals, while reporting on key metrics.
Kafene is a fintech company revolutionizing lease-to-own with AI and machine learning, enabling retailers to offer flexible financing to more customers. With over $500 million in originations and a 175-person team, we foster a collaborative and innovative culture recognized by Forbes and Built In.
Monitor KPIs, foster change adoption, and communicate goals and progress to all stakeholders.
Viseven is an AI-native Intelligent Experiences Enabler for life sciences, helping pharma and biotech organizations with omnichannel engagement. The company serves top 50 global life sciences firms and has a collaborative international team where over 50% of employees stay for 5+ years.
Build and maintain strong relationships with ABA practice owners across multiple states, serving as a trusted strategic advisor for operational and financial decisions.
Analyze financial and operational performance, develop KPIs, and implement strategies to improve efficiency, profitability, and scalability.
Support market expansion and new practice launches by navigating state-specific regulations and coordinating with internal teams to resolve challenges.
This company supports independent Applied Behavior Analysis (ABA) practices by providing strategic operational and financial guidance to help them scale and improve performance. They operate in a fast-growing, technology-driven healthcare environment with a focus on collaboration and impactful results.
Drive cross-functional initiatives and coordinate with field, Enablement, and Marketing teams.
Track and report product marketing team's key metrics weekly.
Experiment with AI workflows and maintain collateral and knowledge base.
Grafana Labs is behind Grafana Cloud, a fully managed observability platform trusted by 10,000+ organizations to ensure reliability and optimize telemetry. We are a 100% remote company with members across 40+ countries, with an innovation-driven culture of transparency and autonomy.
Act as the bridge between Canadian brokerage operations and the product roadmap, leading structured discovery and writing epics, user stories, and acceptance criteria.
Own requirements across ACCC brokerage operations, mapping end-to-end processes and translating regulatory obligations into product requirements.
Produce process maps, capability matrices, requirement specs, and decision logs, working with Product and Engineering to sequence MVP to launch.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and 24/5 trading. With over $400 million in funding and a diverse global team of 400+ members, we are committed to open-source contributions and fostering a vibrant community.
Coordinate change requests from intake to resolution, leading discovery calls and facilitating cross-functional communication.
Monitor workflow boards in Asana, flagging stalled tasks and driving accountability to keep progress visible.
Create and maintain documentation while identifying process gaps to drive continuous improvement within the PMO.
Strive Pharmacy is a personalized compounding pharmacy that creates custom medications tailored to individual patients, offering a more human approach to healthcare. The company is growing and seeks team members who share its conviction in personalized care and genuine partnership.
Manage daily partner operations, clearing support queues and processing partner applications and deal registrations.
Maintain data accuracy across CRM and PRM systems while executing administrative tasks.
Flag process bottlenecks and share ideas for future automation to improve efficiency.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is dedicated to a remote-first work culture with a strong emphasis on connection and global inclusion, fostering a vibrant and diverse team.
Drive cross-functional CX operational strategy, aligning Customer Success, Professional Services, and Support around unified retention and satisfaction KPIs.
Design and optimize end-to-end customer journey processes to eliminate friction and increase retention efficiency.
Lead CX technology ecosystem architecture and performance roadmap working closely with the CIO team.
Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences. The company is headquartered in Denver, Colorado, with global offices and employees, serving more than half of the Fortune 100.
Manage end-to-end supply chain vendors for outsourced drug substances and finished goods.
Coordinate vendor schedules to ensure GXP-compliant manufacturing of controlled substances.
Oversee vendor performance, contract negotiations, and risk assessments.
Compass Pathways is a biotechnology company dedicated to unlocking new treatment options in mental health care. Headquartered in London with a US office, it leads one of the largest classic psychedelic clinical programs for treatment-resistant depression and PTSD.
Lead operational strategy for patient experience, including workforce planning, service performance, and continuous improvement.
Direct cross-functional teams to ensure scalable, high-quality service delivery aligned with organizational goals.
Oversee KPIs, quality assurance, and root-cause analysis to drive measurable patient and business outcomes.
AffirmedRx improves healthcare outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. The company is a growing organization committed to making pharmacy benefits easy and accessible, with a culture focused on doing what's right and improving lives.