Manages the complete pre-sales product procurement operations process in support of clients and the sales team.
Provides quick and accurate quote and order turnaround, working closely with clients, sales, vendors, and the Sales Operations team.
Acts as a crucial client and Sales support expert, ensuring an excellent customer experience.
Burwood Group is a technology consulting firm that helps organizations turn technology into meaningful business outcomes. Founded in 1997, they have grown into a nationwide team committed to making a real difference with a focus on ownership, collaboration, and growth.
Lead the delivery team throughout the engagement and drive the overall vision and direction.
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement.
Be the single point of contact for the ServiceNow internal organization, customer and partner to foster collaboration.
ServiceNow is a global market leader that specializes in AI-enhanced technology. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations, we have over 8,100 customers, including 85% of the Fortune 500®.
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results.
The EM completes the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation.
The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Design and improve core garage and customer workflows: onboarding, reporting, escalations, renewals, and risk management
Build playbooks and operating rhythms to eliminate tribal knowledge
Identify failure points and redesign processes before they impact customers
Vend Park is building the AI-powered digital infrastructure of the built world. They are rewriting how commercial real estate owners manage and monetize parking, using automation, data, and agentic AI to simplify operations and unlock new revenue. They operate as a small, high-ownership engineering team where decisions move fast and code ships to production quickly and reliably.
Develop, mentor, manage and coach PSS staff to progress their skills to maintain Precision quality standards.
Develop robust and flexible operational methodologies, standards and processes for the PSS role and ensure consistent, quality execution among the PSS personnel.
Manage and oversee the meeting lifecycle including scheduling internal and external meetings, preparing, and circulating agendas, taking meeting minutes, circulating, and updating meeting minutes based on team and sponsor input, and filing meeting agendas and minutes in the Trial Master File.
Precision for Medicine integrates clinical trial execution with scientific knowledge, laboratory expertise, and advanced data sciences to help life sciences improve the speed, cost and success rate of bringing therapies to patients. They have a strong focus on Oncology and Rare Disease.
Own and enforce structured onboarding, documentation quality and success planning standards.
Review calls, provide feedback, and hold CSMs accountable to preparation.
Personally manage a small portfolio of high impact accounts.
Whippy is leading the way in AI-powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. As Whippy adoption grows, the quality of onboarding, workflow design, and long-term account ownership directly impacts retention and expansion.
Manage and forecast the intraday arrivals for volume, AHT and shrinkage on a weekly basis for assigned teams
Create and maintain the intraday plan on a rolling 2 weeks basis
Analyze enterprise volume, productivity and patterns to optimize staffing levels
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages and they develop premium crypto products.
Leads a team of managers to drive growth and client experience goals.
Collaborates with other regions to align sales and service strategies with business objectives.
Analyzes financial reports to identify opportunities for business improvement and customer satisfaction.
The OTIP Group of Companies (OGC) believes that something special happens when employees feel valued, supported, and included. They put their people at the center of everything they do and are growing their way into a future that reimagines what it means to deliver meaningful benefits support and service.
Implement impactful quality and efficiency projects.
Develop a dynamic, proactive, and high-performing team.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Work Anywhere company, they support your flexibility to work from home or in the office, so you can thrive in your ideal environment.