Play a key part in shaping the customer experience from onboarding through renewal.
Enhance client retention, deepen engagement, and drive revenue growth within the existing client base.
Serve as the main point of contact for customer inquiries while acting as a crucial advocate for clients.
Jobgether is a company using AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They use an AI-powered matching process to ensure your application is reviewed quickly.
Lead and grow a high-performing customer support team.
Ensure targets for service levels and customer satisfaction are met.
Foster a high-trust culture with clear ownership and accountability.
Jobgether is a platform that connects job seekers with companies. This particular position is posted on behalf of a partner company, and it emphasizes a focus on enhancing customer experience and operational excellence through leadership and team development.
Own the systems and strategy behind the quoting engine and automation infrastructure.
Collaborate with product, engineering, and analytics teams to enhance user experience.
Drive critical metrics including loss ratio, retention, and conversion rates.
Jobgether is a company using AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own and execute Muvr’s operational strategy to support rapid, sustainable growth.
Oversee driver and mover operations, including onboarding, activation, utilization, retention, and performance management.
Build, manage, and mentor a high-performing operations team.
Muvr builds the platform that powers mobility networks, connecting carriers, fleet partners, and enterprise customers. They deliver resilient, secure, and scalable services that power mission-critical logistics and transportation workflows.
Own and optimize Muvr’s CRM and related GTM stack.
Build and maintain the revenue reporting and forecasting framework.
Drive sales process design and documentation.
Muvr is a fast-growing company building modern solutions to simplify moving, transportation, and logistics. They are scaling their go-to-market motion and need a Revenue Operations leader who can build predictable processes, reliable systems, and data-driven reporting to accelerate sales, marketing, and customer success.
Own the operational excellence strategy for Customer Care.
Manage and optimize outsourced partner relationships (BPOs).
Design and launch new operational flows.
Hims & Hers is a health and wellness platform with a mission to help the world feel great through the power of better health. They are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”.
Build the Ops vendor management program from the ground up.
Lead oversight for third-party service partners, ensuring strict alignment with KPIs.
Drive strategic project management for critical escalations, business-driven incidents, or high-priority special projects.
Alma simplifies access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. They are available in all 50 states, with over 20,000 therapists in their growing network.
Lead day-to-day census, enrollment, eligibility, and Medicaid re-eligibility operations.
Develop, maintain, and enforce department policies, procedures, workflows, and monitoring routines.
Supervise, mentor, and develop staff while setting clear expectations and maintaining accountability for performance and quality.
Habitat Health aims to help older adults experience an independent and joyful aging journey. They provide clinical and social care through the Program of All-Inclusive Care for the Elderly (“PACE”) in collaboration with healthcare partners like Kaiser Permanente.
Lead the development and execution of Workforce Management strategies.
Serve as the primary operational owner of WFM tools, driving configuration, optimization, and continuous improvement.
Build capacity plans and scenario models to anticipate changes in demand, seasonality, and operational risk.
AG1 is committed to empower people to take ownership of their health by bringing Foundational Nutrition to people around the world. They are dedicated to continuous improvement, leveraging the latest research to deliver a powerful solution for optimal health.
Investigate aviation mishaps and implement corrective actions.
Air Methods is a leading air medical transport company. They have a large team of aviation and medical professionals dedicated to providing safe and efficient patient care.