Remote Operations management Jobs

The Operations Manager will lead the RadMachine Success Team and ensure that clinics receive the guidance, mentorship, and support needed. Work closely with the Director of Clinical Success, Engineering, and our customer community to deliver high-quality service and contribute to improved patient care. Monitor and manage how the team works with clinics to demo, implement, train, and support RadMachine.

Lead the management of high-value client programs, ensuring operational excellence and customer satisfaction. Serve as the primary liaison for a portfolio of complex accounts, balancing client relationship management with internal collaboration. Drive issue resolution, process improvement, and revenue expansion opportunities, thriving in a fast-paced, autonomous environment.

• Partner with the executive team to translate company strategy into operational plans, KPIs, and systems.
• Lead and mentor a cross-functional team spanning Resource Management and IT/Business Automation.
• Drive optimization of digital systems and processes across the organization to enhance productivity and data visibility.

• Design and implement structured program plans, including detailed task lists, timelines, and resource allocations.
• Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines.
• Collaborate with stakeholders across departments to align program objectives with organizational goals.

As Deputy Program Manager, you'll provide leadership, oversight, and operational management for multiple contracts. Oversee cost, schedule, and technical performance of program task orders, as well as lead technical and cost proposal development. Act as a primary point of contact for customers, providing updates on program performance and ensuring customer satisfaction.

• Own and modernize engineering processes such as cross-team release automation and incident workflows.
• Identify friction in engineering operations workflows and automate it to ensure scalability.
• Partner with software engineers and cross-team stakeholders to improve organizational experience.

• Serve as the single point of contact for program stakeholders and contracting officers.
• Plan, organize, direct, and control all program activities to meet contractual obligations and performance expectations.
• Manage multiple concurrent projects, developing schedules, work plans, and resource allocation strategies.

• Manage the administrative workflow of new patient referrals and build accurate patient records.
• Field incoming patient phone calls and coordinate scheduling changes.
• Serve as the first line of support for the internal clinic helpdesk and triage issues.

• Build and scale Synthflow’s professional services function to deliver enterprise-grade AI implementations efficiently and consistently.
• Oversee onboarding, deployment, and enablement, ensuring seamless handoffs from sales through renewal.
• Partner with key clients to ensure successful delivery, measurable ROI, and long-term adoption.

• Establish and grow J.S. Held’s EHS consulting presence in the UK and EMEA.
• Develop and maintain strong client relationships, leveraging your network to identify opportunities and drive business growth.
• Lead and deliver high-impact consulting engagements across a range of EHS disciplines.