This role involves partnering with the Client Engagement Lead and other teams to ensure the successful delivery of products and services to enterprise-level accounts within the Prospective Payment Portfolio. The Senior Program Manager manages enterprise-level account activity and oversees critical aspects of the engagement for the Prospective Payment solution set, leveraging healthcare, analytics, and project management knowledge to deliver services to Cotiviti clients.
Key role in ensuring that the business delivers projects successfully, helping the business grow, pushing for the level of rapid growth that we aim to achieve into the foreseeable future, and supporting the team with the challenges that come with that. The breadth of the role will primarily involve leading the Project Management team, as well as working across all Brew Digital teams and territories and supporting the Senior Management Team.
Lead and scale Karbon’s customer learning programs by defining and executing a strategy that empowers thousands of accounting professionals to seamlessly adopt Karbon and achieve meaningful, lasting value. Bring firsthand experience working in the accounting industry and build world-class education programs specifically for accountants and their teams. Oversee a high-impact team and work cross-functionally with Product, Customer Success, Marketing, and Implementation to deliver targeted learning experiences.
The Manager, Success Operations will be part of ShipBob’s Supply Chain Innovation team responsible for understanding the unique strategic needs of each of our B2B merchants and delivering massive value to help facilitate their growth and success. They will manage and develop a team of Success Operations Associates and Specialists tasked with fulfillment of retailer purchase orders, influencing merchant retention and expansion programs.
Lead the design, delivery, and scale of our customer operations function as we grow our footprint in business banking and digital wealth products. This role is key to ensuring we deliver frictionless, compliant, and high-impact service experiences for both individual and business customers, while continuously improving efficiency and supporting innovation. As a strategic leader, you will oversee our customer operations and change and continuous improvement teams.
This role will lead the entire Operations Team and be responsible for the corresponding Tech Stack (Salesforce, i360, Sales Navigator, Outreach, 6Sense, CPQ, Pardot Gong, etc.). The role will report to the CRO, and work as a strategic business partner to the New Sales, Account Management, Marketing, SDR, and Sales Enablement teams to ensure our processes, systems, and people are aligned, efficient, and optimized.
This opportunity allows you to elevate your career in customer service and sales management. As a Manager, you will be responsible for leading and inspiring a team of customer service and sales professionals to achieve targets. Your responsibilities include building relationships with clients and team members, implementing sales strategies, and driving results. The company values work-life balance, professional growth, and a supportive community.
Supports the strategic direction for CROs, and preferred clinical trial vendor providers used in support of all clinical trials supported by Clinical Operations. Leads the development and implementation of robust vendor performance and governance programs, including establishment of Key Performance Indicators (KPIs), Operational Key Metrics (OKMs), Key Risk Indicators and effective vendor oversight to provide global, high quality clinical trial services.
This role as EMEA Manager for our Customer Experience (CX) team will ensure that we are providing best-in-class support for MoonPay customers. You’ll oversee a regional team of high performing CX Support Agents and collaborate cross-functionally with other operational teams to ship initiatives that improve processes and the overall customer experience.
Guide associates to achieve goals and monitor team performance against department SLA’s. Act as a liaison between associates and managers to communicate feedback and company insights and should be actively resolving conflict and setting team culture through example. Assist in recruitment and onboarding. Evaluate performance of their assigned team and provide feedback and coaching.