Lead a team of Customer Experience Associates, providing guidance and coaching.
Partner with other Team Leads to maintain department KPIs for service levels and quality.
Establish customer-first culture and be a point of escalation for customer issues.
Rent the Runway is transforming how people dress by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry and offers designer apparel and accessories. RTR has been named to CNBC’s “Disruptor 50” five times and has been placed on Fast Company’s Most Innovative Companies list multiple times.
Draft and manage statements of work for customizations, white labels, builds for clients, and change orders.
Partner with sales and post-sales teams to scope custom SOW engagements, define deliverables, timelines, and success criteria.
Plan, coordinate, and drive the delivery of large projects for global key accounts with in-house or outsourced contractors and ISVs.
Sardine is a leader in fraud prevention and AML compliance. They use device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens and have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, with a remote-first culture.
Define and execute an integrated supply chain strategy aligned with growth, profit, capital investment and operational performance goals.
Provide strategic oversight of the merchandising/category management organization and partner with leadership to support the refinement and execution of merchandising strategy.
Champion a technology-forward, AI-enabled approach across supply side functionssupply chain and merchandising workflows.
Fullscript is a health technology company that helps people get better by providing a platform for practitioners to access products and deliver care. They have over 125,000 practitioners and 10 million patients, building tools that make care smarter and more human.
Oversee and optimize a portfolio of patient and practice solutions.
Map contract outputs from business development to eligible solutions.
Monitor and adjust solution assignments based on contract performance.
Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. They are the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Support client portfolios and ensure customer satisfaction.
Plan, track, and close client projects.
Support onboarding, scheduling, and communication with field employees.
Welo Data, a Welo Global brand, is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver the human judgment, data infrastructure, and evaluation systems that ensure AI models perform reliably across languages, cultures, and real-world contexts.
Own end-to-end enrollment outcomes for your customer portfolio and be accountable for SLA performance and client satisfaction.
Manage an on/offshore team of enrollment specialists: set goals, build capacity plans and develop talent.
Identify and resolve root causes of client issues by coordinating cross-functional teams.
Medallion is a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies backed by $130M in funding from world-class investors, revolutionizing provider network management.
Build and improve scalable infrastructure operations processes that support a growing cloud platform.
Enable customer-facing and operational teams with secure automation, diagnostics, tooling and clear workflows.
Reduce repeatable manual work by identifying operational pain points and turning them into automated or self-service solutions.
NexGen Cloud delivers on-demand and private GPU infrastructure to a wide array of customers. They're a tight-knit, fast-moving team working at the cutting edge of AI cloud infrastructure, equipping their people with AI at every level.
Design and implement a scalable deal desk process covering standard, non-standard, and enterprise deal structures
Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly cadence
Support annual incentive plan design alongside Finance, Sales, and HR
Backblaze is a leading object storage company in the open cloud movement. They empower customer success with cloud storage built to unlock budgets and unburden administrators. Founded in 2007, Backblaze generates over $100m in revenue and manages over three billion gigabytes of data for 500K+ customers in 175+ countries.
Own Underscore’s Project Management strategy and delivery standards.
Define, standardize, and continuously improve Project Management frameworks, tools, and workflows.
Lead internal system & process rollouts, including development of training materials and execution of full plan rollout.
Underscore Marketing is a woman-owned, independent agency specializing in life sciences. Since 2002, they've helped clients gain a competitive edge through data-driven promotional strategies that deliver measurable results. Our team comprises media, strategy, and omnichannel analytics experts.