Lead and mentor a global team of individual contributors and managers, fostering a culture of operational excellence. Build OKRs in close collaboration with Product and Support Ops, being accountable for execution and meeting targets. Partner with Product to identify in-product UX improvements and automation opportunities.
Ensures the quality of printed products from initial design to the final customer product. Involves hands-on inspection, data analysis, and collaboration with a network of PSPs. Maintains high standards and improves key metrics.
Plan and deliver technical infrastructure for TED's flagship conference, overseeing vendor strategy and infrastructure design. Manage AV, lighting, and equipment deployment, ensuring TED standards and quality across all spaces. Execute large-scale simulcast operations, managing logistics, placement, and feed reliability across locations.