Serve as the primary queue manager for the Business Operations Freshservice service desk, triaging incoming requests, assigning tickets to appropriate team members, tracking status, and ensuring SLA compliance.
Provide Tier 1 support for common, well-defined business systems requests; resolve straightforward issues independently and escalate complex or unfamiliar issues with clear documentation and context.
Support other firmwide service groups that utilize ticketing platforms by assisting with queue setup, workflow configuration, and consistent queue management practices.
Dudek began in 1980 serving Southern California’s water and wastewater agencies. Today, they are a 100% employee-owned firm supporting clients nationwide, recognized by leading industry organizations and honored with national Top Workplace Awards.
Redefine the first 90 days of the customer journey.
Slash Time-to-Value and boost team morale.
Build a department that serves as the bedrock for long-term customer retention.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a highly profitable shop into one platform. They have launched a complete Customer Relationship Management (CRM) marketing suite and acquired AutoOps in August 2024.
Responsible for the management of our GP–Support team operating in the Americas time zone.
Give guidance, mentor, and coach direct reports; establish and monitor performance goals.
Maintain a close collaboration with Finance, HR, IT subject matter experts while supporting customers.
G-P's SaaS-based Global Employment Platform enables clients to expand into over 180 countries quickly and efficiently. They are dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere by using diverse, remote-first teams.
Responsible for the strategic oversight, operational management, and continuous improvement of the Trial Master File (TMF).
Lead TMF quality review activities, including ongoing completeness checks ensuring that all required documents are accurately filed.
Identify eTMF trends and commonly misfiled documents, and lead efforts to identify, communicate, and resolve document inconsistencies.
Definium Therapeutics, formerly known as Mind Medicine, is a clinical stage biopharmaceutical company developing novel product candidates to treat brain health disorders. Founded in 2019, they are continuously expanding their presence and global footprint and searching for high-impact individuals.
Collaborate across the organization to improve operations.
Implement policies and procedures to improve business operations.
Track infrastructure improvement projects to meet cost savings goals.
Columbia General is a company that appears to value innovation and streamlined processes. While the exact size and culture are not specified, the job posting emphasizes collaboration, continuous improvement, and valuing employee contributions, suggesting a results-oriented environment.
Act now to help fix a company with a bias for action.
Work collaboratively and calmly with the team, instilling confidence.
Quickly develop strategic changes, and implement them, moving from advisor to principal.
Teamshares buys small businesses from retiring owners and transitions them into enduring, employee-owned businesses through their software, education, and community products. They are a mission-driven startup that helps small businesses, which make up 98% of firms in the US economy, to become employee-owned.
Lead and develop the regional team through coaching and mentoring. Manage a large book of business and act as the primary executive escalation point. - Build and maintain executive-level customer relationships and coach the CSM’s to ensure ROI to customers. Enable CSMs to own their renewal strategies and oversee renewal forecasting reviews.
SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform. 4,000 companies worldwide rely on SmartRecruiters.
Manage client projects from initial dialogue to presentation delivery.
Develop high-quality presentation designs for demanding clients.
Manage SlideHub's network of freelancers to deliver client projects.
SlideHub is a fast-growing startup founded in 2016 by a team of Danish professionals. They provide PowerPoint services to professional organizations across Europe, America, Australia, Asia, and Africa using trained professionals, modern technology, and designers located around the globe.
Lead change initiatives using a Prosci-aligned methodology.
Partner with stakeholders to assess change impacts.
Design and deliver training and enablement materials for end users.
Del Oro Consulting is dedicated to supporting the rollout, adoption, and operational readiness of enterprise programs and platforms. They foster close partnerships with business and technical stakeholders.
Select, negotiate, and manage relationships with solution providers.
Develop go‑to‑market strategies and positioning for claim solutions.
Oversee profitability and financial performance of all solution lines.
Cottingham & Butler Claims Services (CBCS) sells promises to help clients through life’s toughest moments. The company aims to hire and train the best professionals in the industry, fostering a culture of continuous improvement and high expectations.