Design and stand up the process and tooling to capture roadblocks from Renewal Managers, QA findings, and agent output gaps.
Assess each customer's CRM, quoting tools, and data quality before go-live and document how they affect workflows and SOPs.
Lead and develop Customer Operations Managers, partnering with Product, Engineering, and RevOps to optimize renewal processes.
Gainsight is an AI-powered retention engine and CustomerOS platform that orchestrates customer journeys for over 2,000 companies. The culture is Human-First, collaborative, and focused on solving real-world problems with stability and support.
Own every school's implementation from signed contract to go-live, coordinating with business offices and IT teams.
Configure Meadow for each school, train their team, and keep projects moving by clearing blockers and managing status.
Land launches that earn strong CSAT scores and hand schools to Customer Success set up for growth.
Meadow is a modern payments platform for higher education that simplifies the entire student financial experience. They are a highly ambitious, talented team transforming the $600 billion higher education payments industry in the United States.
Manage cumulative project total of $1M annually and achieve profitability goals.
Develop $750K in new project work annually and deliver marketing presentations.
Hire and manage subcontractors, mentor scientific staff, and ensure safe, high-quality project work.
Apex Companies is a consulting and engineering firm that works on projects shaping communities and protecting the environment. It is a 2,000+ employee national firm with 70+ locations across the US, known for its collaborative culture and industry-leading growth.
Provide technical assistance and training to state/local health departments and community programs on drug user health.
Coach and mentor grantees, deliver responsive messaging and technical assistance.
Track grantee data, evaluate impact, and maintain project management tools.
NASTAD is a non-profit association representing public health officials who administer HIV and hepatitis programs. We serve all 50 states, D.C., Puerto Rico, the U.S. Virgin Islands, and Pacific Island jurisdictions, with a collaborative culture.
Lead and manage a team of Architects delivering complex data management solutions across EMEA and LATAM.
Partner with Sales, Product Management, and Engineering to design scalable solutions that drive business value.
Oversee pre-sales engagements and ensure high-quality customer satisfaction across the region.
Everpure is a data platform company that serves hyperscalers, AI labs, and the broader AI ecosystem. With $3.7 billion in revenue, the company fosters a culture of innovation, growth, and teamwork, and has been named a Fortune Best Workplace.
Partner with department leaders to identify AI and automation opportunities, develop business cases, and prioritize initiatives based on impact and ROI.
Lead AI implementation from discovery through adoption, managing cross-functional teams, vendors, budgets, and timelines to deliver measurable results.
Drive adoption through training, change management, and process redesign while establishing guidelines for data security, compliance, and human oversight.
Story Cannabis is a vertically integrated cannabis company operating across Arizona, Maryland, Ohio, and Louisiana, founded in 2021 by industry veterans. The company culture emphasizes leadership, data-driven growth, gratitude, unity, and a mission to bring hope, happiness, and healing through cannabis.
Configure and update merchant loyalty programs, apps, and online ordering with high accuracy and speed.
Investigate and resolve technical issues by analyzing data across multiple systems and providing clear root cause reports.
Monitor location health and build automations to streamline repetitive tasks.
Thanx is a leading loyalty and guest engagement platform for regional and national restaurants, helping brands drive growth through unified loyalty, digital ordering, and marketing automation. The company has raised over $30M from elite investors and fosters a culture of AI-native work, strong tenure, and internal promotions.
Manage assigned video and custom web programs from kickoff through delivery, coordinating timelines, deliverables, approvals, and handoffs across teams.
Serve as the primary Production point of contact for Client Success, providing clear guidance on production requirements and maintaining project visibility.
Strengthen production workflows by developing deep expertise in Airtable and identifying opportunities for process improvement.
Axios is a modern media company dedicated to providing trustworthy, award-winning news content in an audience-first format. With an entrepreneurial culture, Axios is committed to diversity and inclusion and embracing AI in workflows.
Lead a portfolio of complex client programs, utility contracts, and strategic initiatives to drive growth and client satisfaction.
Own portfolio outcomes including financial performance, regulatory compliance, and business development.
Cultivate senior-level relationships and guide leaders toward exceptional delivery and scalable solutions.
Energy Solutions focuses on market-based programs to deliver large-scale energy, carbon, and water-use savings. Since 1995, they have built a supportive culture with talented colleagues, working with utility, government, and institutional clients.
Serve as executive coach and regional manager for a portfolio of five to six Chapters, developing exceptional leaders.
Drive community influence, strategic growth, and external leadership by coaching Executive Directors in building relationships and credibility.
Provide direct management oversight, ensuring financial sustainability, community impact, and operational excellence across the portfolio.
Blue Star Families is the largest nonprofit dedicated to making military life better for families. Each year, we support over 1.5 million military- and veteran-connected family members through a national network of 450,000+ members and local chapters, operating with a collaborative, human-centered culture.