Conduct regular one-on-ones and performance reviews to promote employee growth and high-impact performance.
Act as the primary escalation point for member issues and complex (fertility-related) financial and billing issues.
Use your continuous improvement mindset to define and iterate on processes to drive efficiency and accountability toward KPIs.
Maven is the world's largest virtual clinic for women and families with a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.
Drive alignment across teams and systems to ensure execution stays focused on the highest-impact work.
Own GTM program portfolio and prioritization, ensuring the highest-impact initiatives are prioritized, resourced, and executed.
Build and track metrics that connect system performance to business outcomes.
Fleetio provides a modern software platform that helps organizations worldwide manage their fleet operations. They are on an exciting trajectory as a company and are a proud founding member of the Rails Foundation.
Lead and manage a team of Credentialing Specialists and Operational Analysts to ensure timely and accurate credentialing file processing.
Oversee credentialing workflows to ensure compliance with NCQA guidelines, state regulatory requirements, and client-specific policies.
Partner with internal stakeholders to resolve escalations, streamline workflows, and improve operational outcomes.
CertifyOS is building the data infrastructure that powers modern healthcare. They value authenticity, accountability, collaboration, results, and openness to feedback, fostering a high-ownership team focused on solving real infrastructure problems.
Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.
Barti is a venture-backed startup building groundbreaking software to transform the eye care industry. They aim to craft exceptional user experiences so eye care providers can focus more on patient care and less on administrative tasks.
Define and evolve a practical support operations roadmap aligned to company priorities.
Own the structure and ongoing optimization of Salesforce Service Cloud.
Build reporting that provides visibility into support demand, trends and product pain points.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.
Serve as the primary liaison to the Government on all contract issues and policy matters, coordinating with the CMS Contracting Officer (CO) and Contracting Officer’s Representative (COR).
Lead the post-award Kick-Off Meeting and orientation briefing within seven (7) business days of award, addressing management approach, project work plan, staffing, communications, risk management, and configuration management.
Develop, maintain, and execute the Project Management Plan and Integrated Master Schedule (IMS), revising the work plan no more frequently than monthly as project conditions evolve.
Broadway Ventures transforms challenges into opportunities with expert program management, cutting-edge technology, and innovative consulting solutions. As an 8(a), HUBZone, and Service-Disabled Veteran-Owned Small Business (SDVOSB), they empower government and private sector clients by delivering tailored solutions that drive operational success, sustainability, and growth.
Own the BPO program and act as the main point of contact.
Maintain the highest level of service by monitoring and reporting against key metrics.
Support workforce management (WFM) for onshore and offshore organizations.
Rent the Runway is transforming the way people dress by pioneering the world’s first Closet in the Cloud. They have disrupted the $2.4 trillion fashion industry by offering a sustainable and financially-savvy way to feel their best every day.
Lead a team of Customer Experience Associates, providing guidance and coaching.
Partner with other Team Leads to maintain department KPIs for service levels and quality.
Establish customer-first culture and be a point of escalation for customer issues.
Rent the Runway is transforming how people dress by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry and offers designer apparel and accessories. RTR has been named to CNBC’s “Disruptor 50” five times and has been placed on Fast Company’s Most Innovative Companies list multiple times.
Draft and manage statements of work for customizations, white labels, builds for clients, and change orders.
Partner with sales and post-sales teams to scope custom SOW engagements, define deliverables, timelines, and success criteria.
Plan, coordinate, and drive the delivery of large projects for global key accounts with in-house or outsourced contractors and ISVs.
Sardine is a leader in fraud prevention and AML compliance. They use device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens and have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, with a remote-first culture.
Define and execute an integrated supply chain strategy aligned with growth, profit, capital investment and operational performance goals.
Provide strategic oversight of the merchandising/category management organization and partner with leadership to support the refinement and execution of merchandising strategy.
Champion a technology-forward, AI-enabled approach across supply side functionssupply chain and merchandising workflows.
Fullscript is a health technology company that helps people get better by providing a platform for practitioners to access products and deliver care. They have over 125,000 practitioners and 10 million patients, building tools that make care smarter and more human.