Lead operational projects supporting market expansion into new countries and regions. Develop and implement processes to ensure smooth entry, focusing on compliance, legal, and payroll operations. Manage and mentor cross-functional teams to ensure timely and successful launches in new regions.
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Responsible for managing the delivery of professional services to customers. Leads the Professional Services and Technical Account Management (TAM) teams. Implement service strategies, maintain operational standards, and optimize tools and methodologies.
- Drive global business growth by leading strategic initiatives that optimize international market entry and operations.
- Develop data-driven go-to-market strategies, design repeatable playbooks for international expansion and implement processes that improve efficiency and scalability.
- Act as a key cross-functional leader, aligning product, sales, marketing, finance, and legal teams to ensure successful launches in new markets.
- Coordinate property repairs and maintenance, ensuring timely completion.
- Manage leases end-to-end, including renewals and terminations.
- Identify workflow inefficiencies and propose improvements.
Support the Enterprise Risk Management team. Coordinate enterprise-wide risk assessments. Maintain the risk register.
- Oversee a team of Account Managers, managing hiring, onboarding, development, and performance.
- Develop and implement processes, procedures, and controls to improve team efficiency and effectiveness.
- Foster a culture of service excellence, motivation, and teamwork while promoting strategic and operational goals.
- Lead, motivate, and develop a dedicated service team responsible for Large Enterprise customers.
- Analyze the status quo and customer feedback using data to identify patterns and weaknesses, and derive targeted measures to improve processes.
- Actively shape the service experience for major customers in a dynamic work environment.
Serve as the primary point of contact and program owner for inbound RFPs, customer onboarding coordination, and diligence assessments. Drive automation, tooling, and data/metrics for efficiency. Lead continuous improvement initiatives to optimize RFP and diligence processes, identify bottlenecks, and increase organizational efficiency.
Lead and coordinate global operations for an organization’s Diversity, Equity, Inclusion & Belonging (DEI&B) initiatives. Combine program management, data analysis, process optimization, and executive communication. Drive operational excellence and translate complex datasets into actionable insights.
- Own deployments that activate 6–7 figure revenue and ROI for hospital executives.
- Be embedded on-site with leaders across nursing, operations, finance, and IT.
- Build the deployment playbook for how Vitalize scales from 20 to 200+ hospitals.