Monitors and supports the overall health and operations of Professional Chapters, ensuring volunteer leaders have resources and compliance.
Serves as first point of contact for chapter leaders, resolving operational issues and connecting them with AMA resources.
Develops and implements initiatives to strengthen volunteer engagement, collaboration, and leadership development.
The American Marketing Association is the leading global professional marketing association, providing community and resources for marketers. With 70 chapters and 350 college campuses, it fosters a vibrant and inclusive community.
You will use data-driven insights to staff customer operations and service teams, performing in-depth analysis and creating dashboards.
You will compile reports for senior stakeholders and manage incident response as part of a rota.
You will conduct deep dives to optimize workforce allocation and ensure efficient routing.
Monzo is a digital bank on a mission to make money work for everyone, offering innovative banking products from personal accounts to investments. They have a long history of award-winning customer service and a diverse, inclusive culture with hundreds of employees.
Serve as the primary bridge between Spring Fertility's marketing strategy and clinic-level execution, turning campaigns and initiatives into actionable plans that drive patient volume.
Oversee clinical volume KPI reporting, campaign activation, and patient education workflows in partnership with clinical teams.
Manage the Community Manager and develop repeatable playbooks for clinic teams to execute marketing campaigns.
Spring Fertility is a passionate, dedicated team of leading physicians and scientists building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, and our team is committed to guiding patients every step of the way.
Lead and manage a team of Project Directors and Project Managers for global clinical trials.
Oversee project delivery, sponsor interactions, and profitability across clinical programs.
Ensure compliance with GCP/ICH and drive continuous improvement and KPIs.
Precision Medicine Group is a precision medicine company providing clinical research and development services. They emphasize quality, people, clients, and performance, with a collaborative team environment.
Provide practical advice and guidance across quality assurance, compliance, governance, assessment, moderation, and risk.
Oversee assessment and moderation practices, identifying gaps or risks, and supporting improvement activities.
Contribute to wider quality and risk initiatives and projects to strengthen organisational performance.
Yoobee Colleges is New Zealand's largest Category Two Private Training Establishment, educating 7,000 learners through a collective of industry-leading tertiary education providers in creative, technology, tourism, beauty, and healthcare fields. We foster a diverse and inclusive culture, supporting professional growth with a highly collaborative and supportive team.
Manage end-to-end orchestration of new business pitches and RFI/RFP responses for European opportunities, partnering with cross-functional teams.
Oversee pitch logistics including timelines, team workflows, budget tracking, and vendor coordination under fast-paced deadlines.
Conduct background research on prospective clients, competitors, and regional trends to tailor strategy and messaging.
EVERSANA provides next-generation commercialization services to the life sciences industry, helping bring innovative therapies to market. With over 7,000 employees globally, they serve more than 650 clients and foster an inclusive culture focused on improving patient lives.
Lead and coach a team of M365 Ambassadors through biweekly 1:1 sessions and performance improvement plans.
Oversee case queue triage, resolve escalated issues, and ensure SLA adherence.
Analyze team performance, share insights, and collaborate with operations to improve POD effectiveness.
This role involves managing a POD of M365 Ambassadors to ensure operational performance and high-quality service for Microsoft customers. The team fosters a collaborative environment aligned with service excellence, focusing on people management and operational oversight.
Lead a shift team of support agents to meet SLA targets and manage day-to-day operations.
Conduct ticket audits, assess resolution quality, and implement improvement plans.
Provide mentorship, handle escalations, and screen candidates for technical and soft skills.
This posting describes a contractor role supporting Microsoft clients through M365 administration. The company is a large multinational technology organization with a culture focused on cloud services and enterprise support.
Lead forecasting, capacity planning, and scheduling for a global customer operations team of over 4,000 agents.
Partner with Operations, Finance, and Analytics teams to align workforce strategies with business goals and improve operational outcomes.
Champion AI, automation, and emerging technologies to enhance workforce scalability and forecasting precision.
Chime is a financial technology company, not a bank, that provides helpful, easy, and free core banking services to help everyday Americans unlock their financial progress. With a team of problem solvers and builders, Chime operates with an entrepreneurial culture and a focus on member obsession and integrity.
Lead the Operations Efficiency program, managing the project portfolio for cost savings and service improvement across SharkNinja's operations expense base.
Drive cross-functional initiatives to reduce logistics costs and improve service levels, partnering with Global Logistics, Finance, and other teams.
Apply continuous improvement methods such as Lean and Six Sigma to solve complex operational challenges and create scalable processes.
SharkNinja is a global product design and technology company with a diversified portfolio of lifestyle solutions under the Shark and Ninja brands. The company has more than 4,100 associates and is headquartered in Needham, Massachusetts, selling products worldwide through retailers and distributors.