Own carrier performance monitoring, pricing, disruption response, and shipping cost integrity across global carrier networks.
Manage carrier relationships, negotiations, and lead a team of analysts and associates.
Oversee claims recovery, onboarding new carriers, and setting 12-18 month strategy for the carrier function.
Whatnot is the largest live shopping platform in North America and Europe, enabling sellers to build businesses across hundreds of categories. It is one of the fastest-growing marketplaces, recently named the #1 Best Startup Employer in America by Forbes, with a remote co-located team across the US, UK, Ireland, Poland, Germany, and Australia.
Design and implement Talkiatry's QA operating model, including selecting and rolling out the first QA platform.
Lead the Quality Training team, overseeing training, knowledge, and change management while owning the quality program end-to-end.
Establish independent QA oversight for BPO and AI agents, moving from manual review to automated, risk-based coverage.
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. As the largest dedicated psychiatry practice in the U.S., it has 750+ psychiatrists and 250+ therapists, with a mission-driven team focused on innovation and compassion.
Lead end-to-end CMMC implementations for customers, owning the customer experience from kickoff through handoff and readiness milestones.
Translate customer requirements into clear implementation plans, including scope, timeline, milestones, owners, risks, dependencies, and success criteria.
Build repeatable implementation assets, including kickoff templates, project plans, RACI models, discovery questionnaires, evidence checklists, status reports, readiness criteria, risk registers, and handoff runbooks.
Secureframe is a cybersecurity compliance platform that helps companies achieve and maintain compliance standards. It is a fast-growing startup backed by top venture capital firms, fostering a culture of creativity and continuous learning.
Manage delivery of managed services, building mature client relationships and anticipating their needs.
Track key metrics to ensure SLAs are consistently achieved and lead incident response with clear communication.
Ensure accurate invoices, reports, and team tools while proactively identifying risks and driving improvements.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy with over 30 years of experience, we deliver extraordinary impact by helping clients solve complex business problems with technology.
Lead end-to-end project management for complex strategic partnership implementations, establishing delivery approach and governance.
Serve as primary implementation contact and trusted partner, building relationships with senior stakeholders.
Translate commercial partnerships into joint operating models, manage integrated plans, and drive risks to resolution.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. They deliver personalized support through an AI-native platform and reach over 170 million people worldwide, with a culture focused on innovation and inclusion.
Lead the company's operating system, including execution cadence, scorecard, and cross-functional orchestration.
Own delivery, implementations, and client operations, improving service quality and retention.
Build operational infrastructure and scale the organization through automation-first processes.
Parachute Health is a digital ordering platform for medical equipment and supplies, connecting health systems, health plans, and suppliers. They have connected over 300,000 clinicians and served 15M+ patients, and are at a growth inflection expanding from a single product to a multi-product platform.
Lead complex, high-impact client implementations of conversational AI platform for financial institutions.
Anticipate risks, drive mitigation, and ensure alignment across client and internal stakeholders.
Mentor other Implementation Managers and improve implementation processes and tooling.
Posh is revolutionizing the way financial institutions serve their communities through innovative AI solutions for customer support. They are a growing team building a symbiotic relationship between humans and AI.
Own end-to-end delivery of civic dialogues, maintaining a biweekly launch cadence across all active cities.
Lead and grow the program manager team, developing them into confident operators.
Build trusted relationships with city offices across the political spectrum, protecting non-partisan credibility.
Change.org is the world's largest platform for democracy, used by more than 100 million people annually. They are expanding a talented team at the intersection of technology and social impact, focused on building healthier democracies globally.
Serve as the primary escalation point for billing feedback and Level 2 support from Sales and Billing teams.
Lead internal training sessions and oversee migration from legacy billing tools to the Employer Portal.
Drive billing process improvement initiatives using performance metrics and customer feedback.
CVS Health is a healthcare company focused on building a connected, convenient, and compassionate health experience. The company has a large team of passionate colleagues dedicated to innovation and accountability.
Lead enterprise operations across multiple sectors and regions, ensuring alignment, execution excellence, and sustainable growth.
Partner with the CEO and Executive Leadership Team to translate strategy into measurable business outcomes and drive operational efficiency.
Champion project delivery excellence through strengthened project management, risk management, and quality performance across diverse markets.
CHA Consulting, Inc. is a nationally recognized engineering, architecture, consulting, and construction management/project management firm. They are a rapidly growing professional services organization with a culture of technical excellence, collaboration, and client focus.