Assists in managing the day-to-day operations of the IntelliCenter utilizing quality, cost effective patient care principles.
Supervises a team of call center agents, which may include clinical and nonclinical staff.
Monitors queue and keeps call center staff aware of inbound calls, calls waiting, queued calls in order to help navigate appropriate staff into different areas to support volume needs.
UnityPoint Health is committed to its team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. They champion a culture of belonging where everyone feels valued and respected.
Responsible for managing and overseeing activities for multiple value streams within the revenue cycle.
Provide ongoing input in the strategic planning of business requirements and corporate objectives for the Revenue Cycle.
Ensure compliance with all federal, state, and local statutes and regulations, as well as all third-party payer policies.
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
Lead the AI & Automation transformation, owning the strategic roadmap.
Manage and develop the Ops Excellence team, including a manager and three direct reports.
Drive measurable improvements in throughput, yield, and cycle time.
HopSkipDrive is a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Founded by three moms, they have facilitated more than five million rides across over 17 states and continues to expand rapidly.
Own and maintain a centralized payer rulebook across all health plans.
Interpret payer requirements and translate them into clear operational workflows.
Own performance outcomes at the health plan level (KPIs, compliance, documentation).
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the healthcare system. They partner with health plans, providers, and community organizations to deliver culturally competent care and are scaling rapidly across states and populations.
Zócalo Health is a tech-enabled primary care organization that focuses on serving underserved populations by partnering with health plans, providers, and community organizations to deliver culturally competent care. Founded in 2021, they combine local teams with virtual care and technology to deliver whole-person care and are rapidly scaling across states and populations.
Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, recognized as Hungary’s most attractive employer in 2025. They provide IT and telecommunications services with over 5300 employees, serving hundreds of large customers in Germany and other European countries.
Lead ops, Customer Success, and back office teams end-to-end
Standardize processes across teams and vendors
Drive automation (AI tools, fewer manual tasks)
Urrly is a PE-backed, multi-product training platform. They use AI to review every application against the same clear requirements for the role, evaluated on job-related factors like skills, certifications, and experience.
Empowering your team to proactively identify and solve delivery bottlenecks.
Ensuring your team masters Wrike’s technical functionality and can translate requirements into high-value business outcomes.
Working alongside Sales to position Wrike’s services as a competitive advantage.
Wrike is a powerful work management platform designed for teams and organizations to collaborate, create, and exceed expectations daily. We empower everyone and all work in a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. We're a team of innovators and creators who solve complex work problems and promote a hybrid work model with 2-3 in-office days per week for collaboration.
Partner with Customer Success leadership to build operational processes for customer growth.
Develop and maintain reporting, dashboards, and metrics for key customer success KPIs.
Lead cross-functional initiatives that improve the post-sales customer journey.
EvenUp is on a mission to close the justice gap using technology and AI. They empower personal injury lawyers and victims to get the justice they deserve. They are one of the fastest-growing vertical SaaS companies in history, backed by top VCs.