Remote Operations management Jobs

We are looking for a BNPL Manager (Buy Now Pay Later) to join our APM (Alternative Payment Methods) team and take full ownership of the day-to-day running of our BNPL portfolio across Latin America, Africa, and APAC. This person will be the operational backbone of our BNPL strategy — driving performance, monitoring provider SLAs, optimizing flows with Product, and constantly scanning the market for new BNPL opportunities and partners.

Accountable for the full scope of facility management operations across multiple client locations, ensuring alignment with client priorities and organizational objectives; the director bridges internal operating methods with client goals anticipating issues and building repeatable, high-quality processes. This role designs and executes solutions that enhance performance, safety, efficiency, and overall client satisfaction.

The Program Director is responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers’ during these projects. Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.

Design and lead a world-class CX organization that fuels activation, retention, and long-term growth by helping every customer unlock the full value of the PushPress platform. Architect the systems, processes, and team structures that deliver seamless onboarding and exceptional support, setting every gym owner up for success from day one. This role blends strategy and execution and requires someone who can think like an architect, act like an owner, and lead with data.

As an Operations Engineering Associate, you will be responsible for building and maintaining automated operations workflows, including trade flow monitoring, reconciliations, exception management, and intraday position integrity checks. You will also be developing tools and scripts to streamline repetitive processes across trade capture, reconciliation, margin monitoring, and corporate actions lifecycle.

The Manager, Technical Support Americas leads a team of Technical Support Engineers providing support to customers using the mobile access and extraction suite of Magnet products. This position oversees and implements strategies to improve customer experience and drives continuous improvement, reporting to the Director of Technical Support.

As a key Member of Global Operations, Information & Security, you will develop and scale a forward-looking Business Continuity and Disaster Recovery (BCDR) program that is expertly tailored to our business and compliant with necessary regulatory requirements. You will maintain relevant policies and procedures, and support the implementation of program elements across business lines to grow and maintain a holistic program. This guarantees a timely recovery of business operations in the unlikely event of an interruption.

Build and scale operational foundations for new product offerings in this role. As a Director of Operations, you will own the end-to-end operational blueprint for new product lines, focusing on clinical staffing and demand modeling, customer support operations, and payment operations. You will also lead a small, high-performing team as we scale, designing processes and metrics from scratch.

Design, build, and manage the operational engine and intellectual property that enables the Principal Architects in our Global Security Architecture Practice (GSAP). This role is responsible for transforming the team's collective expertise into a scalable asset that drives consistency, efficiency, and quality in all client engagements. Partner closely with cross-functional teams to develop intellectual property, programs, and processes that help our Architects do their work.

The Client Operations Manager is responsible for increasing client satisfaction and service. They achieve this by reviewing various service delivery metrics and team processes to drive process improvement changes. As a member of the Cielo client services leadership team, the Client Operations Manager will focus on helping their team and leaders deliver business-changing insights and build and maintain progressive and cutting-edge talent acquisition solutions.