Conduct all OCM activities, including vision discovery and change scope analysis.
Strategize change by identifying communication and training options.
Educate end-users and stakeholders to make transformation beneficial without anxiety.
Planet Technologies is the leading Microsoft services provider to the public sector. They focus on deploying business intelligence, cloud services, unified communications, and systems management, emphasizing custom solutions that transform the business operations of organizations.
Owning service performance and SLA delivery across Customer Operations.
Designing and operating a closed-loop system for forecasting, scheduling, routing, and real-time intervention.
Building and running a hybrid workforce model (Human + AI).
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking complexities. With a focus on solving problems and changing lives through financial education and award-winning customer service, they foster diversity and inclusion, supporting all people to grow.
Owns end-to-end operating partner relationship, serving as the single point of accountability.
Develops relationships with the partner executive team and facilitates connections across companies.
Develops and executes a comprehensive vendor and partner management plan aligned with organizational goals.
Pathward is a financial empowerment company increasing financial availability, choice, and opportunity. They're a team of problem solvers and innovators who celebrate differences, embracing voices of employees, customers, partners, and communities.
Maintain a centralized, real-time view of all active Client Ops programs.
Translate ambiguous problems into structured proposals, decision documents, and execution plans.
Serve as the Directly Responsible Individual for initiatives that cut across teams.
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place.
Lead daily performance of frontline teams, ensuring quality and service standards.
Drive employee development through coaching, mentoring, and continuous feedback.
Collaborate cross-functionally to resolve operational issues proactively.
Carenet Health delivers seamless member experiences through frontline teams. They are committed to creating an inclusive environment for all employees.
Spearhead programs that elevate customer satisfaction, reduce our cost-to-serve and improve our agents’ experience.
Coordinate the execution of multiple cross-functional work streams to deliver a cohesive outcome.
Leverage data to inform business decisions and analyze impact. Performance metrics are your heartbeat.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. They are a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet.
Assist Support leaders with research, documentation, and preparation for meetings, initiatives, and reviews
Support backlog grooming, initiative tracking, and follow-ups for cross-functional projects
Help document processes, workflows, and improvement opportunities across the support organization
Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent, which is why they invest in their employees through competitive pay, a generous bonus structure, great healthcare, and a comprehensive wellness program.
The Director of Operations partners with cross-functional teams to drive strategic initiatives from inception through executive review.
This role leads and develops a team responsible for program execution, operational rigor, and stakeholder alignment.
The Director translates enterprise strategy into executable plans and oversees the governance and financial performance of centralized functions.
Connections Health Solutions provides immediate-access behavioral health crisis care by combining medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources. Their model is physician-led and data-driven and they've delivered treatment to hundreds of thousands of individuals facing crises.
Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion of strategic accounts.
Engage directly with Enterprise clients at key moments in their journey (strategic renewals, risks, expansion opportunities).
Build and scale processes that ensure predictability, efficiency, and excellence across the Enterprise customer journey.
Doctoralia, a Docplanner Group company, operates the largest healthcare platform worldwide, serving over 55 million patients and processing more than 15 million appointments monthly across 13 countries. With over 2 million healthcare professionals and 10 million patient evaluations, they aim to improve people's health through their marketplace and SaaS solutions.
Update pricing estimator monthly and partner with Sales to estimate resource requirements.
Maintain a real-time view of team capacity and develop staffing recommendations.
Build data-backed hiring recommendations for review and approval.
Directive Consulting is a leading B2B performance marketing agency that delivers real revenue, not just leads. They use Customer Generation (a marketing methodology developed by them) to cut through the noise and build marketing engines that win in SaaS and across B2B industries.