Lead and develop a team of 4-5 Team Managers to ensure service excellence and build future leaders.
Drive the strategic transition from traditional compliance-focused Quality Assurance to a modern, outcome-focused QA 2.0 model.
Own operational performance, collaborating with Workforce Management and stakeholders to make real-time decisions and drive improvements.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and more. It has a culture focused on solving problems, changing lives, and providing award-winning customer service from its UK base.
Oversee an aggressive preventative maintenance repair program for a fleet of diesel trucks, trailers, and other equipment to ensure safety and efficiency.
Maintain business relationships with current and new accounts while ensuring a team of Fleet Managers have the tools to be successful.
Perform administrative functions including payroll approval, scanner downloads, repair order maintenance, and compliance documentation.
Amerit Fleet Solutions is one of the leading fleet maintenance companies in the US, specializing in maintaining large, medium, and light duty diesel trucks and trailers. The company emphasizes safety, efficiency, extensive training through Amerit University, and a culture of inclusion with employee resource groups.
Manage the sanctioning and oversight of all junior and high school tournaments, ensuring compliance with rules and Safe Play policies.
Lead high school tennis initiatives, serving as the primary liaison with the CIF and managing the First Serve tournament series.
Develop and facilitate training and educational workshops for Tournament Directors, coaches, and players to enhance tournament execution and sportsmanship.
USTA Southern California is a section of the United States Tennis Association, the national governing body for tennis, responsible for growing and promoting the sport across Southern California. The organization employs a passionate team focused on making tennis accessible and fostering community engagement through various programs.
Act as the primary point of contact between the Video Publication team, US Open staff, and external technology partners.
Coordinate daily publishing schedules and adjust coverage in real time based on match flow and operational needs.
Provide hands-on support by assisting directly with video publishing tasks when volume spikes or delays occur.
The company organizes the US Open Tennis Championships, one of the world's highest-attended annual sporting events. It is a large-scale event operation focused on creating a spectacular pop-culture destination.
Manage the execution of multiple transmission, substation, and distribution projects, coordinating with internal and external departments through the project life cycle.
Take ownership of all project performance aspects including safety, schedule, budget, reporting, and client experience from initiation through closeout.
Develop and maintain positive client relationships, lead project teams, and ensure projects are completed safely, on time, and within budget.
Sargent & Lundy is a professional services firm specializing in engineering, design, and consulting for power and energy infrastructure projects. The company has a significant workforce and fosters a collaborative, award-winning culture that emphasizes work-life balance and comprehensive employee benefits.
Own academic, operational, and financial performance across a region of campuses, focusing on student success and NCLEX performance.
Build, assess, and coach leadership teams while establishing clear operating standards and accountability rhythms.
Diagnose underperformance to lead targeted interventions, use data to close gaps, and personally engage in struggling campuses to reset execution.
Arizona College of Nursing is one of the nation's fastest growing nursing schools, addressing the nursing shortage by preparing students for high-impact careers through its BSN program. The organization is scaling rapidly with a student-first mindset and a culture grounded in Passion, Excellence, Adaptability, Accountability, and Integrity.
Serve as the primary escalation point for complex Medical Bill Review issues, diagnosing operational problems and collaborating with vendors to resolve root causes.
Monitor business dashboards to identify adverse trends, recommend workflow enhancements, and document issues to support continuous operational improvement.
Lead cross-functional projects such as regulatory audit responses and reconsideration efforts, while coordinating with IT, finance, and vendors on technical fixes and process adjustments.
Berkley Medical Management Solutions provides managed-care services for workers' compensation cases, combining clinical practices, return-to-work strategies, and robust software for seamless case management. It is part of W.R. Berkley Corporation, starting in 2014 with a focus on innovative technology and professional services to deliver reliable results.
Deliver virtual technical assistance on maternal and child health, program design, and workforce development to assigned awardees.
Collaborate with other specialists in areas like data, quality improvement, and evaluation to provide comprehensive support.
Co-lead communities of practice and contribute to universal TA activities such as webinars and written products.
EDC is a global nonprofit that designs, implements, and scales evidence-based solutions in education, workforce development, and health. It brings together a diverse global team supported by federal agencies, foundations, multilateral institutions, and corporate partners.
Manage the full cycle of Salesforce cases, ensuring all RCM inquiries are documented and resolved within established Service Level Agreements.
Apply deep expertise in billing, AR follow-up, and denial management to promote one-touch resolution of escalated cases.
Collaborate with internal teams and care center staff to streamline workflows and resolve complex, multi-layered claim issues.
Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices and improve patient care. The company operates a scalable platform led by industry talent and physician leadership, focusing on reducing healthcare costs and improving outcomes for patients and providers.
Support the SDLC by auditing tickets to ensure PRDs are complete and business cases validated.
Own Jira administration, configuring workflows, managing backlogs, and building reporting for leadership visibility.
Track roadmap adherence, identify bottlenecks, and manage the rhythm of business for planning cycles.
Propelus simplifies workforce compliance management across healthcare using innovative technology and strategic partnerships to empower professionals, employers, and regulators. As a trusted leader for over 20 years, it focuses on delivering seamless compliance solutions to millions, leveraging technology and data to simplify operations and champion a safer workforce.