Oversee a team responsible for handling claims efficiently.
Ensure adherence to quality standards and enhance customer service.
Foster a high-performance environment through training and evaluations.
Jobgether is a company that helps connect job seekers with employers through an AI-powered matching process. The company uses AI tools to support parts of the hiring process but does not replace human judgment.
Using the SOW, lead the evaluation, finalisation and sign-off of the scope during sales to implementation hand over.
Create and manage the overall project plan including but not limited to: Project schedule (work breakdown structure, timelines, milestones, and deadlines) Risk management plan and register (track and monitor risks and issues and identify appropriate mitigation measures / response plans) Change control and log Stakeholder matrix Action and questions log / RAIL
Coordinate work with functional area leaders & work stream owners as part of the project plan build out and monitor and control project work throughout the implementation lifecycle.
Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™.
Oversee daily execution of 340B contract pharmacy operations including pricing, replenishment, and third-party administration.
Ensure audit compliance by implementing robust documentation, reporting, and corrective action mechanisms.
Develop dashboards, scorecards, and benchmarks for execution performance using Power BI and Databricks.
VytlOne provides services and technology that fuel the entire pharmacy ecosystem, enabling pharmacy care. With 1,000 diverse people and 100 years of pharmacy experience, they offer the stability of a Fortune 500 company with the energy and innovation of a startup.
Continue developing and refining CS operational strategy, focusing on scalable workflows that reduce time-to-value and strengthen customer outcomes.
Map, optimize, and automate customer lifecycle workflows across CS, Launch, and Support, with a strong focus on AI-driven improvements.
Identify operational bottlenecks and implement solutions that streamline handoffs, increase predictability, and ensure data flows seamlessly across systems.
Spare is revolutionizing shared transportation by partnering with transportation providers to enable worry-free, efficient, flexible, and automated on-demand solutions. Nothing is impossible at Spare: we think safe, affordable, scalable and eventually autonomous transportation is the right way forward.
Run a consistent QA cadence, executing regular sampling and scoring across CX interactions.
Own CX knowledge and documentation, maintaining a clear, trusted single source of truth.
Support onboarding and ongoing training refreshers tied directly to quality gaps and escalation trends.
Grüns believes that foundational nutrition should be simple and convenient for everyone. They're dedicated to bringing comprehensive and real nutrition through gummies with 60 nutrient-dense and whole-food ingredients. The company values autonomy, growth, and community, fostering a culture of independent leaders who care deeply about each other.
Lead, coach, and inspire a team of technical support professionals.
Make it easy to get help, solve issues quickly, and prevent future problems.
Combine leadership excellence with operational rigor to ensure support is responsive, proactive, and continuously improving.
Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.
Lead the development and implementation of strategic initiatives that support the Data Center strategy.
Design and deploy an organizational and operational structure for the Data Center business.
Provide operational leadership for the integration of acquired data-centric businesses.
Daikin Applied is the world's largest HVAC company and a global technology powerhouse that uses HVAC to transform the world. They were named to Forbes' America's Best-In-State Employers list for 2025, ranking #1 in Minnesota for Manufacturing and Engineering.
Lead, mentor, and hold teams accountable to performance goals, with a strong focus on KPIs, quality, and client retention.
Own the client experience by driving clear communication, leading quality business reviews, and resolving issues quickly and thoughtfully.
Identify opportunities to streamline workflows, improve efficiency, and help the operation scale smarter, not harder.
Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. They are a fully distributed, remote-first team with employees across the US, coming from a fresh $21M Series A round of funding.
Build our post‑sales strategy, including defining core CX roles and responsibilities.
Shape the long‑term CX operating strategy by designing and maintaining the CX metrics backbone.
Design and refine end‑to‑end CX workflows across onboarding, implementation, adoption, risk management, expansion, and renewal.
Glean is the Work AI platform that helps everyone work smarter with AI. They have over 1000 employees in more than 25 countries, and they're helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
Design and implement the North American Physical Security Governance Program.
Develop, maintain, and govern all North American physical security policies, standards, and procedures.
Build and lead a Quality Assurance and Compliance function for physical security.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. They operate across North America, EMEA and Asia Pacific and has evolved data center design in innovative ways.