Recruit, hire, and train high-performing technical support teams across global locations.
Oversee support delivery for one or more product suites, ensuring contractual coverage.
Foster a culture of inclusion, growth, and accountability within the team.
Granicus provides technology that transforms the Govtech industry by connecting governments and constituents. They have served 5,500 federal, state, and local government agencies and over 300 million citizen subscribers, empowering stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.
Run internal standups, turning them into a live project board and driving follow through
Building a process inventory across exec, delivery and sales; spotting gaps and proposing improvements.
Identify missing or broken internal processes across sales, delivery, and leadership, document current state vs desired state, and help implement agreed improvements.
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. They are a people-centered agency with a passion for leaving every person and business in a better position than they found them.
Lead a regional team, delivering world-class customer support for our software product - Service Autopilot.
Champion collaboration with Engineering and Product teams to ensure timely and effective resolution of technical issues.
Maintain high customer satisfaction, ensuring consistent service quality and adherence to SLAs.
Xplor provides cloud-based technology solutions for small and medium-sized businesses, enabling them to manage their operations and growth. They aim to help business owners focus on their passions, with over 130,000 businesses relying on Xplor in 72+ countries.
Define and maintain CHW capacity model, aligning it to plan requirements and operational demand.
Assign CHWs to geographies based on demand and coverage needs, ensuring local alignment.
Own onboarding and ongoing training for CHWs, translating workflow requirements into training programs.
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations.
Manage multiple studies, both domestic and international.
Manage all aspects of each project to ensure successful completion.
Facilitate screening, scheduling, and confirming of respondents.
M3 USA provides digital solutions in healthcare, life sciences, and pharmaceuticals. They have experienced remarkable growth since 2000, driven by their mission to utilize the internet for a healthier world and more efficient healthcare systems.
Lead, coach, and hold a team of Customer Success Managers accountable to performance expectations
Drive customer retention by monitoring churn signals and implementing proactive engagement strategies
Execute expansion strategies in partnership with go-to-market teams to contribute to NRR targets
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.
Develop, implement, manage, and maintain operational systems and activities.
Serve as a liaison with all levels of the organization and outside community.
Manage multiple priorities and projects with competing deadlines.
Cleveland Clinic Health System is committed to excellence and transforming the patient experience. As a nonprofit multispecialty academic medical center with 70,800 employees worldwide, they integrate clinical and hospital care with research and education.
Lead the strategic planning and execution of AI initiatives across the supply chain.
Engage deeply with senior leadership and stakeholders to define clear project scope and objectives.
Foster strong collaboration across business units and technical teams to drive successful implementations.
Danaher is a global science and technology innovator that helps customers solve complex challenges. They have over 63,000 associates working across life sciences, diagnostics, and biotechnology.
Responsible for managing and overseeing activities for multiple value streams within the revenue cycle.
Provide ongoing input in the strategic planning of business requirements and corporate objectives for the Revenue Cycle.
Ensure compliance with all federal, state, and local statutes and regulations, as well as all third-party payer policies.
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.