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Day-to-Day:
- The first is making sure customers and the support team are prepared for new product releases.
- This involves drafting announcements, writing help articles, creating and refining scalable SOPs, and owning rollout coordination.
Responsibilities:
- Finding bugs and pitching improvements.
- Auditing support tickets, calling customers, testing the app, creating small PRs for engineering review (with the help of AI), and delivering findings to Product Managers (PMs) through clear and concise writing.
More Responsibilities:
- Testing a new notification strategy.
- Creating product training for sales teams.
- Setting up an AI agent to reduce manual workloads.
Clipboard Health
Clipboard Health helps professionals turn extra time and ambition into career growth and financial opportunity via their app-based marketplace. They are a fast-growing Series C marketplace and YC Top Company with a global, remote team of 1,000+ people.