Manages outreach team by objectively measuring contact performance, diagnosing problems, assessing solutions, and creating improvement plans. Develops and maintains a coaching model used to track employees development and performance and gives feedback accordingly. Monitors program performance statistics and works closely with the Manager to apply them in managing staff performance.
Act as the connective tissue across our programs and business development, and internal leadership. This role blends project coordination, business development support, knowledge management, and process improvement to ensure Caribou delivers high-quality work and scales smoothly as a global, fully remote organisation. The ideal candidate is a digital-first operator who thrives on coordination, process execution, and problem-solving, while being comfortable rolling up their sleeves to provide hands-on support.