Making sure customers and the support team are prepared for new product releases.
Supporting the product team by finding bugs and pitching improvements.
Flexing in wherever the business needs you, such as testing a new notification strategy, creating product training for sales teams, or setting up an AI agent to reduce manual workloads.
Resolve bugs and product feedback reported by Muck Rack team members and users.
Partner closely with the Customer Support team to diagnose User Issues.
Compile product data and reports to surface trends and feedback to relevant teams.
Muck Rack is the leading SaaS platform for public relations and communications professionals. They enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product.
Support Shields operations team at health system partners with day-to-day operations.
Organize and maintain required documentation to enable operational success.
Partake in liaison audit process, including conducting audits and providing feedback to Manager of Patient Services.
Shields Health Solutions partners with health systems to develop specialty pharmacies. We provide integrated pharmacy solutions to improve patient care, drive growth, and reduce costs.
Own feedback collection and tooling, synthesizing voice of customer across strategic and tactical channels.
Facilitate quarterly planning, roadmap alignment, and cross-team dependencies.
Partner with Product Marketing and GTM leadership to own product launch coordination and execution across the organization.
Onebrief offers collaboration and AI-powered workflow software designed specifically for military staffs. They make the staff as a whole superhuman - faster, smarter, and more efficient. Founded in 2019, Onebrief has a team that spans veterans from all forces and global organizations, and technologists from leading-edge software companies.
Act as the first point of contact for operational product tickets; answer day-to-day product questions clearly and confidently; provide live training to drive effective product adoption.
Propose, discuss, and support product solutions that maximize self-service; identify recurring patterns in tickets and queries; feed structured insights into the Product Manager.
Help customers use the product correctly and confidently, especially driving adoption of their exciting new Enterprise Management Console (EMC), which is revolutionizing how their clients use their software.
Appointedd powers high-value customer moments for premium retail brands. Their platform supports complex booking, scheduling and in-store service journeys, driving real revenue impact. As they grow, they're enhancing their product team to ensure customers are well supported.
Gather, clarify, and document detailed technical requirements, including data mapping, transformation logic, and schema definitions.
Verify that delivered data products meet business needs through rigorous testing and SQL-based validation.
Maintain a prioritized and groomed product backlog; translate stakeholder requests into actionable user stories for the engineering team.
Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care. The Privia Platform consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers
Establish and maintain a single source of truth product roadmap.
Design and orchestrate a standardized launch readiness process.
Build and operate the system for aggregating field feedback into actionable signals.
TiDB provides a cloud-native, distributed SQL database for elastic scale and real-time analytics. They have a strong open-source community and an inclusive culture, drawing passionate and dedicated people to their company.
Assist with the Head of RevOps with day-to-day operational tasks and requests.
Write and format Standard Operating Procedures (SOPs) based on instructions and recorded processes.
Organize internal documentation in Notion and Google Workspace.
They are looking for a highly organized Virtual Assistant to work directly with the Head of Revenue Operations and support day-to-day operational requests. The role is focused on execution, documentation, and operational support.
Develops an advanced understanding of all SmarterDx applications, partnering with cross-functional teams to resolve complex customer issues
Acts as an escalation point of contact for complex Support issues that have been triaged by Support Analysts
Proactively documents and trains the Customer Success team on new or updated processes
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Serve as the primary point of contact for participants and site coordinators via phone, email, and support channels.
Map and document our support processes end-to-end — own the workflows, find the gaps, fix them.
Spot patterns in support issues and work cross-functionally to address root causes, not just symptoms.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Their mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial.
Own the end-to-end development of product features that improve member follow-through.
Define problem statements, hypotheses, and success metrics by synthesizing member feedback.
Drive cross-functional launch planning for new features and enhancements, partnering with various teams.
Modern Health is a mental health benefits platform for employers, providing access to various resources for employees' well-being. They are known for their "It Takes a Village" culture, emphasizing empathy, accountability, and a drive to make mental health a priority.
Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed.
Be an expert on our product and continuously build your knowledge.
AlphaSense empowers companies to make smarter decisions with market intelligence and search built on AI. They have over 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
Develop expertise in products and processes to identify recurring issues and improve customer experiences.
Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Work closely with customers to deeply understand their goals, workflows, and challenges.
Drive cross-functional collaboration with engineering, design, and go-to-market teams to deliver features that solve real customer problems.
Clearly articulate product vision, value, and progress to stakeholders, including team members, prospects, and customers, ensuring alignment and transparency.
Fleetio is a modern software platform that helps organizations worldwide manage their fleet operations. They are a leading company in transportation technology with raving fans and new customers signing up every day.
Analyze member feedback to identify areas for improvement using our existing automation tool stack.
Conduct regular performance reviews of AI tools, identifying trends, anomalies, and areas of underperformance.
Oura's mission is to empower every person to own their inner potential through their award-winning products. They help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. As a quickly growing company focused on helping people live healthier and happier lives, they ensure that their team members have what they need to do their best work — both in and out of the office.
Respond to inbound clinic inquiries via phone, email, and chat
Troubleshoot order issues, product questions, shipping updates, and documentation needs
Act as a voice of the clinic and patient internally
Verse Medical is building the modern software infrastructure to make hospital-quality care accessible everywhere. They are a well-funded Series C company backed by General Catalyst, SignalFire, and Sapphire Ventures, aiming to heal a fragmented system by connecting providers, payors, and patients.
Respond to partner inquiries through email and our support portal.
Diagnose and resolve technical issues related to our range of software products.
Guide partners/users through system functionality via email, screen recordings, and video calls.
PeopleGrove is a trusted SaaS partner for colleges and universities across the United States, offering an integrated suite of platforms. They are committed to enhancing educational outcomes through innovative technology and exceptional service, serving hundreds of institutions nationwide.
Serve as the primary point of contact for administrative care support inquiries via phone, email, and chat.
Assist students with navigating online portals, activating care, scheduling appointments, and supporting their continuity of care process.
Collaborate with clinical providers, technical support, partner success and other internal teams to resolve complex issues and ensure seamless patient care.
Mantra Health is a digital mental health provider that partners with colleges and universities to offer comprehensive virtual mental health services. They support over 900,000 students across 125+ campuses and have raised over $34m from leading investors.
Partner daily with ML engineers and AI research teams to translate model capabilities into user-facing analytics features.
Rapidly prototype features and workflows using AI-assisted development tools to validate ideas and test hypotheses.
Design and own the benchmarking and evaluation strategy for AI-driven analytics; define quality standards and build evaluation frameworks.
Medeloop is dedicated to driving the vision for our Analytics platform, the core surface through which researchers, clinicians, and biopharma teams interact with AI-generated insights at scale. While information about company size and culture is not provided, they appear to be innovative and collaborative.
Partnering with users to troubleshoot, identify bugs, and provide workarounds.
Providing Engineers with details on bugs identified for the resolution of complex issues.
Writing and developing internal resources (knowledge base articles, applications)
ShipHero provides warehouse management software (WMS) to help customers efficiently manage eCommerce logistics. They aim to empower brands, retailers, and 3PLs with their technology.
Coordinate Software Release Readiness, assess readiness needs for delivery to customers.
Assist in building out checklists, playbooks, and standard operating procedures.
Provide the Voice of Member (VoM) perspective, ensuring the member’s experience remains foremost.
Oura is dedicated to empowering individuals to understand and improve their health through its award-winning products, including the Oura Ring and connected app. As a rapidly expanding company, they prioritize providing team members with the resources they need to excel both personally and professionally.