Own and manage the product roadmap, backlog, feature intake and prioritization
Partner with engineering and stakeholders to drive sprint planning, execution, and delivery tracking
Support end-to-end product delivery from requirements through release
TARA Mind is a Public Benefit Corporation focused on improving outcomes and reducing costs for individuals with treatment-resistant mental health conditions. They partner with self-insured employers to deliver evidence-based care through a curated network of providers. Backed by Red Cell Partners, TARA Mind is building the infrastructure for next-generation mental health care.
Partner with Product Owners to manage and groom the engineering backlog for one or more R&D teams.
Translate customer, stakeholder, and business needs into detailed user stories with clear acceptance criteria.
Collaborate with engineering, UX, QA, and cross-functional teams to ensure a shared understanding of requirements and priorities.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!
Analyze member feedback to identify areas for improvement using our existing automation tool stack.
Conduct regular performance reviews of AI tools, identifying trends, anomalies, and areas of underperformance.
Oura's mission is to empower every person to own their inner potential through their award-winning products. They help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. As a quickly growing company focused on helping people live healthier and happier lives, they ensure that their team members have what they need to do their best work — both in and out of the office.
Act as the primary gatekeeper and incident manager for all open escalations during US hours.
Proactively coordinate with internal teams to unblock stalled escalations.
Partner with the Support Operations Manager to translate monthly governance reports into actionable tasks for our accounts.
Aera Technology is a Decision Intelligence company that delivers innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Established in 2017 and headquartered in Mountain View, California, they're a series D start-up.
Resolve bugs and product feedback reported by Muck Rack team members and users.
Partner closely with the Customer Support team to diagnose User Issues.
Compile product data and reports to surface trends and feedback to relevant teams.
Muck Rack is the leading SaaS platform for public relations and communications professionals. They enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product.
Making sure customers and the support team are prepared for new product releases.
Supporting the product team by finding bugs and pitching improvements.
Flexing in wherever the business needs you, such as testing a new notification strategy, creating product training for sales teams, or setting up an AI agent to reduce manual workloads.
Clipboard Health helps professionals turn extra time and ambition into career growth and financial opportunity via their app-based marketplace. They are a fast-growing Series C marketplace and YC Top Company with a global, remote team of 1,000+ people.
Own recurring operational reporting and publishing, ensuring accuracy across data sources and systems.
Maintain documentation standards and structured repositories in Confluence and SharePoint.
Support Wrike administration, including data hygiene, queue and intake management, workflow and form updates, and routing logic adjustments.
Granicus is in the Govtech industry and is transforming it by bringing governments and its constituents together. They serve 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.
Establish and maintain a single source of truth product roadmap.
Design and orchestrate a standardized launch readiness process.
Build and operate the system for aggregating field feedback into actionable signals.
TiDB provides a cloud-native, distributed SQL database for elastic scale and real-time analytics. They have a strong open-source community and an inclusive culture, drawing passionate and dedicated people to their company.
Support execution of monthly updates and bi-annual program releases, including QA, UAT coordination, documentation, and readiness tracking.
Co-build and develop strategic content elements, configuring modules and learning experiences within cohort-based learning platforms.
Partner with Global Learning & GTM Program Success teams, as well as content owners, and systems teams to align timelines and dependencies.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work, serving 85% of the Fortune 500 companies.
Own day-to-day production for feature pods across Product, Design/UX, Engineering, and QA from planning to launch
Partner with Product to turn goals into clear milestones, value slices, and release commitments; track dependencies and risks
Drive team rituals (planning, standups, reviews, retros) and evolve the team’s operating rhythm over time
Scopely is a leading video game and global interactive entertainment company. They create, develop, publish, and live-operate one of the most diversified and award-winning portfolios in the games industry, bringing hundreds of millions of players together. Founded in 2011, Scopely is powered by its exceptional team and distinctive tenet-driven culture.
Own the project lifecycle for new customer implementations and lead project status updates with customers.
Develop and maintain project schedules using tools like Smartsheet/JIRA, providing regular status updates.
Act as the primary point of contact for project-related coordination on technical and delivery matters.
One Model offers a data-first approach to the People Analytics Platform giving it a strong competitive advantage. They pride themselves on their supportive and inclusive work environment and value having a diverse workforce.
Own the partner lifecycle from onboarding to renewal and expansion.
Build a scalable Partner Success engine using AI and standard playbooks.
Define and manage scorecards and KPIs to drive performance and accountability.
Oura's mission is to empower every person to own their inner potential through award-winning products and the Oura Ring. As a fast-growing company focused on improving lives, they provide team members with what they need to do their best work.
Own post sale technical quality and proactive support quality, triaging requests, reports, issues, bugs and help turn into actionable fixes.
Test new SDK releases before they ship, keeping Customer Success teams ahead of issues before they escalate.
Architect the best workflows, build customer support automations, and own the documentation.
AppSamurai developed Storyly, a content experience platform for mobile commerce with GenAI capabilities. Trusted by 400+ brands in 40+ countries, Storyly enables smart, goal-driven, and personalized content flows within apps and websites.
Ensure trouble-free functioning of the software and hardware complex.
Immediately attract other specialists in case of operation abnormality.
Handle communication with customers regarding their requests and issue reports
Devexperts partners with financial institutions, providing products and solutions for retail and brokerage houses, exchanges, and buy-side firms. They focus on trading platforms, brokerage automation, software development, market data products, and IT consulting.
Coordinate technical execution across multiple engineering technology teams, keeping deliverables on track and risks visible
Clean up and standardize Jira workflows, manage boards, create advanced filters, and build executive dashboards
Create and maintain technical documentation and knowledge base content to improve transparency and team efficiency
Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. They are modernizing, capitalizing on emerging trends, and evolving businesses for the coming decades by remaining tech-agnostic and human-centered.
Strengthen operational rigor and execution reliability across the Product Services department.
Establish operating systems that enable curriculum products to move from intake through planning, delivery, launch readiness, and performance reporting with consistency and accountability.
Own portfolio execution operations, including intake workflows, sprint and milestone cadences, dependency and risk management, launch readiness standards, documentation and decision-trail governance, and KPI.
Per Scholas drives mobility and opportunity in the technology landscape by unlocking potential and meeting employer needs through tech training. With national remote training and campuses in 20+ cities, they offer no-cost training in sought-after tech skills, and have trained 30,000+ individuals.
Contribute to the development of behavioral models that capture motivational states, readiness for change, and user needs.
Collaborate with product squads to design and refine behavior change support aligned with member needs.
Translate evidence and research insights into actionable product recommendations.
Oura's mission is to empower every person to own their inner potential. They provide individuals insights and practical steps to inspire healthy lifestyles. Oura is a quickly growing company focused on helping people live healthier and happier lives, and ensure that their team members have what they need to do their best work.
Respond to partner inquiries through email and our support portal.
Diagnose and resolve technical issues related to our range of software products.
Guide partners/users through system functionality via email, screen recordings, and video calls.
PeopleGrove is a trusted SaaS partner for colleges and universities across the United States, offering an integrated suite of platforms. They are committed to enhancing educational outcomes through innovative technology and exceptional service, serving hundreds of institutions nationwide.
Help manage team priorities, track program timelines, deliverables, and risks.
Coordinate internal collaboration and provide marketing insights and reporting.
Develop monthly D2C campaign assets and analyze trends and results in quarterly reports.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and our corporate headquarters are in Dublin, Ireland.
You will own UI/experience specific capabilities our employees and independent agents rely on every day to view customer information, service policies, manage updates, and take action across the customer lifecycle.
You will lead strategy and delivery for core customer management capabilities — including customer data integration, 360° customer overview experiences, profile and information management, and intelligent alerting.
This is a high-impact role operating at the center of our US retail servicing ecosystem, balancing near-term delivery with long-term modernization as we simplify systems and retire legacy applications.
Liberty Mutual is an insurance company. They aim to create a workplace where everyone feels valued, supported, and can thrive.