Product Owner

Why This Role Matters:

• Critical to daily operations: The platform you support is used every day by service representatives and independent agents across US Retail Markets.
• Employee & agent experience focus: Improve the tools that power servicing workflows — reducing friction, improving data visibility, and driving efficiency.
• Strategic modernization: Help unify customer data experiences and accelerate retirement of legacy systems.

What You’ll Own:

• Customer data ingestion and integration across systems
• 360° customer overview experiences
• Customer profile and information management

Key Responsibilities:

• Define and communicate a clear product vision and multi-quarter roadmap aligned to US Retail Markets priorities.
• Establish measurable value hypotheses and success metrics for major initiatives.
• Translate servicing and distribution needs into clear, testable user stories and acceptance criteria.