Lead the vision and execution of Zapier’s AI Capabilities team.
Define and deliver the platform that will make every AI experience at Zapier smarter, faster, and more reliable.
Partner with engineering, design, and product teams across Zapier to build the APIs, runtime infrastructure, and orchestration layers that will power our next generation of AI-driven automation.
Lead Project Delivery: Plan, execute, and deliver medium to large-sized Radiology and Cardiology Healthcare IT implementation projects, ensuring on-time and on-budget completion while maintaining high quality standards. Customer Relationship Management: Serve as primary point of contact for assigned customer projects, building trusted advisor relationships through proactive communication, deep understanding of client environments, and consistent delivery of project milestones. Cross-functional Coordination: Coordinate Professional Services resources, facilitate implementation team collaboration, and manage escalations across departments to resolve complex customer issues and ensure seamless project execution.
Lead NetSuite implementation projects, including scoping, resource allocation, scheduling, and budget management. Serve as the primary point of contact for clients, providing regular updates and managing expectations. Develop project plans, manage resources, and track progress to ensure projects stay on track.