Lead the development and commercialization of a next-generation utilization management solution powered by large language models. Define and execute product strategy and roadmaps aligned with company goals and customer needs. Conduct market research, user interviews, and competitive analysis to inform product decisions.
This role focuses on enhancing digital tools and workflows, enabling accredited representatives to better assist Veterans. Work closely with VA stakeholders, engineers, and designers to ensure user-centered and compliant solutions. Engage with end users and cross-functional teams to shape solutions and facilitate agile ceremonies.
Build experiences that touch millions of online insurance shoppers, focusing on customer needs and visible impact. Own the user experience, from the top of the funnel through to the bottom, using insights and data to drive improvements and conversion rates. Take new insurance products to market, build a great end-to-end experience anchored on accessibility, delight, and simplicity.