SmarterDx

7 open remote positions

SmarterDx uses clinical AI to help health systems capture the full value of patient care by analyzing EHR data for revenue cycle teams. The company is a remote-first team with a mission-driven culture and offers benefits like unlimited PTO and parental leave.

Salary Distribution 7 of 7 jobs

PTO Distribution 6 of 7 jobs

Unlimited PTO 6 jobs (86%)

Parental Leave Distribution

Maternity Leave 5 jobs

12w
12w
12w

Paternity Leave 5 jobs

12w
12w
12w

Benefits Overview 6 of 7 jobs

401(k) (6) Dental (6) Medical (6) Vision (6) Parental Leave (5) Unlimited PTO (3) PTO (2) Paid Parental Leave (1) Remote-First (1)

Open Positions

New Client Support Analyst I

$34–$35/hr
United States Unlimited PTO 12w maternity 12w paternity

  • Serve as the initial point of contact for end user inquiries, providing timely support via email, chat, and Slack.
  • Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems.
  • Own client issues from intake through resolution, ensuring every interaction moves the issue meaningfully forward.

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Staff Security Engineer

$230,000–$250,000/yr
United States Unlimited PTO 12w maternity 12w paternity

  • Own our approach to AI and agentic security: guardrails for agentic access to cloud and data, and the security of AI/ML workloads.
  • Own our detection platform (Panther): detection strategy and coverage across cloud, container, and SaaS log sources.
  • Act as the senior security resource across cloud security and security reviews, mentoring teammates.

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Lead Client Support Analyst

$100,000–$110,000/yr
United States Unlimited PTO 12w maternity 12w paternity

  • Own the daily operations of Client Support, including queue health monitoring, QA reviews, and team standups.
  • Coach and train team members to ensure high-quality support, while handling complex escalations and providing hands-on coverage as needed.
  • Partner with the Client Support Manager on process improvements, weekly updates, and cross-functional operational planning.

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Senior Support Analyst, Customer Success Operations

$85,000–$95,000/yr
US Unlimited PTO

  • Own investigation and resolution of complex client issues, setting a high standard for technical troubleshooting and client communication.
  • Drive cross-functional collaboration with Engineering, Product, and Operations to improve support processes and documentation.
  • Balance independent decision-making with effective collaboration, anticipating client needs and communicating proactively.

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Senior Manager, Customer Success (SmarterNotes)

$140,000–$160,000/yr
US Unlimited PTO 12w maternity 12w paternity

  • Manage a portfolio of enterprise health system clients to ensure long-term success and satisfaction.
  • Build trusted relationships with executive stakeholders and lead strategic business reviews.
  • Drive product adoption and monitor client health metrics to deliver measurable outcomes.

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Integration Support Engineer

$135,000–$150,000/yr
US Unlimited PTO 12w maternity 12w paternity

  • Prioritize quick response and consistent delivery on SLAs to exceed user satisfaction.
  • Maintain detailed system documentation including interface specifications and data flow diagrams.
  • Collaborate with cross-functional teams to ensure smooth, scalable, and compliant data integrations.

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Group Product Manager, SmarterDenials

$185,000–$215,000/yr
US

  • Own and drive the product vision and roadmap for SmarterDenials, prioritizing initiatives that drive measurable clinical and commercial outcomes.
  • Hire, coach, and develop a team of Product Managers, raising the bar on craft, customer empathy, and execution.
  • Deeply understand user and buyer markets, engage customers for feedback, and track key success metrics.

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