This role primarily focuses on handling support tickets, ensuring smooth platform administration, and supporting the creation and adherence to internal processes. The role will provide operational assistance and improving platform functionality for end-users as a first line of support for the Kinaxis Learning Hub (KLH).

Facilitate professional, accurate, cost-effective travel arrangements for all clients within their company's guidelines and standards of excellence for customer service. This role requires an ability to multi-task in fast-paced work environment, assisting the independent advisor business owner on all aspects of travel for their clients.