Remote Customer service Jobs • Customer Support

Empower is hiring an AI Support Specialist to take ownership of our AI Agent and help us deliver fast, accurate, and scalable support to our customers. The Support team is often the first line of contact with customers, and AI is becoming a big part of how we scale that experience without losing quality. You’ll have the chance to shape how we use AI to help people and do it in a thoughtful, high-impact way.

As a Support Analyst, you will play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance. Provide top-level technical support to customers, resolving queries and issues effectively and promptly. Diagnose and troubleshoot technical problems with products or services, collaborating with other members of the support team to resolve complex issues. Ensure customer satisfaction through courteous and professional interactions.

As a Telechat/Phone Chat Support Specialist, you will assist customers through phone and chat platforms, serving as the first point of contact and providing exceptional customer service. You will promptly and accurately address customer queries and troubleshoot issues, generate sales leads and schedule appointments, and maintain detailed records. Staying up-to-date with product knowledge is also crucial.

We are seeking a dynamic Social Media and Community Specialist to join our team and serve as the voice of our brand across social media platforms. This role combines traditional customer support with social media and community management, making it perfect for someone who thrives in a fast-paced, technology-driven environment.

Presence is seeking detail-oriented, tech-comfortable Smart Start Specialists to join our team on a temporary basis to support the implementation of our teletherapy services in school districts across the country. Smart Start Specialists are responsible for onsite support at school locations during the critical back-to-school season. In this role, you will prepare school sites for the launch of Presence’s virtual therapy services by setting up equipment, coordinating with onsite staff, and providing hands-on training to school personnel.

Deliver an exceptional customer experience by troubleshooting and analyzing customer requests to provide them with thorough assistance via email, live chat, or phone calls. You will collaborate with Product, Development, and Account Management to resolve and escalate issues, gather feedback, and QA new features. You’ll educate and empower our customers to become more comfortable using the platform.

The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to various user types across a number of verticals and product areas via email and live messaging channels. The role involves enhancing the customer journey and advocating for customer needs, working in collaboration with Customer Success, cross-vertical operational teams and Sales.

The ideal candidate will excel in a dynamic, solutions-oriented environment where deep tax knowledge meets exceptional client experience. As a Wealthsimple Tax Level 3 client experience associate, you'll be the definitive resource for resolving complex tax inquiries and technical issues, leveraging advanced tax knowledge, problem-solving abilities, and superior communication skills.

You will be the bridge between the client (Internal and external) incidents/inquiries and the multiple key team members within the global organization involved in the incident management flow; ensure tickets are analyzed under the internal ITIL based best practices and maintain a healthy and Professional relationship with Support contacts from our clients.

Assist clients via email support channel and quickly establish yourself as a key contributor. Respond to customer questions and requests via email using our help desk platform to help them find solutions. Support engineering ticket creation, review and prioritization. Improve and advocate for customer experience to enhance our product and service features.