Proactively support customers via email, phone, and live chat to resolve technical issues and ensure optimal system performance.
Collaborate closely with Engineering and Product Management on product issues and releases.
Assist in translating, maintaining, and updating technical documentation for the product line.
Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. With over 16,000 academic institutions in 185+ countries using their services, they foster a remote-first culture and a diverse team across 35+ countries.
Lead the customer support operation across both app users and enterprise partners, managing KPIs such as CSAT and response times.
Personally own enterprise customer onboarding and support, ensuring smooth license activations and timely issue resolution.
Partner with a Philippines-based managed service team to optimize workflows, maintain SOPs, and drive continuous improvement.
Watch Duty is a mission-driven nonprofit delivering real-time wildfire intelligence to residents, first responders, and critical infrastructure partners. They are a growing organization with a culture focused on public safety and data-driven decision-making.
Provide Tier 1 functional and technical support for the Defense Agencies Initiative (DAI), focusing on Procure-to-Pay, Cost Accounting, and Oracle Time and Labor.
Serve as the OBIEE and Advana subject-matter expert, designing, developing, and maintaining dashboards, reports, and analytic views.
Assist with ICAM account requests, training sessions, and documentation to support user onboarding and system access.
Redwood Strategy Group is a minority-owned, Economically Disadvantaged Woman-Owned Small Business with over 17 years of experience supporting military departments and federal agencies with transformation, strategy, and operations. They are committed to their employees, offering a first-class total rewards package and fostering a culture of growth and innovation.
Resolve Provider and Consumer inquiries with one-touch resolution across phone, chat, email, and SMS.
Manage high-volume inbound and outbound interactions while maintaining quality and efficiency.
Investigate account activity, de-escalate complex situations, and document interactions accurately.
Cherry is a fintech company offering the simplest, fastest, and most inclusive BNPL solution for medical practices. Founded in 2019, it is a fast-growing startup led by Stanford entrepreneurs with a previous successful exit and backed by top investors including Kleiner Perkins and DCM.
Lead day-to-day operations of Tier 1 and Tier 2 support teams.
Ensure responsive, consistent support within SLAs.
Monitor ticket queues, backlogs, and resolution times.
The company provides customer support services for its clients, operating fully virtually. The team is focused on delivering high-quality customer experiences and building high-performing teams.
Provide technical support and troubleshooting for customers using RelationalAI's platform, ensuring a great customer experience.
Collaborate with Sales, Field Engineering, and Product Engineering to resolve customer issues and improve the product.
Leverage AI agents and technical skills (Python, SQL, database technologies) to accelerate troubleshooting and optimize customer code.
RelationalAI solves one of the most important challenges in AI: teaching large language models the logic, semantics, and business context of the modern enterprise. They are a globally distributed team of engineers, scientists, and builders who value transparency, inclusivity, curiosity, and impact.
Support SeatGeek customers through phone, email, and live chat, resolving issues with ticket purchases, delivery, and account access.
Investigate and take ownership of customer concerns, communicating clearly and empathetically in urgent situations.
Document interactions accurately, escalate when needed, and collaborate with teammates to improve the fan experience.
SeatGeek believes live events are powerful experiences that unite humans. They are a technology company simplifying and modernizing the ticketing industry with a fan-first attitude.
Provide warm, responsive customer support across email, chat, and phone.
Build rapport with customers to understand their needs and guide them through their home-buying journey.
Assign leads to partner agents and troubleshoot inquiries with clarity and care.
Neighborhoods.com and 55places.com are real estate platforms that help home buyers find their next home. The company emphasizes customer service excellence and offers a remote, contract-based work environment.
Resolve customer inquiries related to payroll processing through email, chat, and phone.
Follow established workflows and documentation to ensure consistent case handling.
Develop foundational expertise in payroll systems, processes, and regional compliance.
We provide payroll client services, helping customers navigate payroll processes and resolve issues. We operate as a fully remote international team with a focus on autonomy and continuous learning.
Resolve customer inquiries on payroll and platform issues via email, chat, and phone.
Investigate discrepancies, document resolutions, and escalate complex cases.
Build payroll knowledge and contribute to process improvements.
The company provides payroll and HR services to businesses globally. It operates with a fully remote, globally distributed team and emphasizes flexibility, inclusivity, and employee wellbeing.