Remote Customer service Jobs · Customer Support

• Deliver efficient support across email and chat, ensuring a customer-centric experience.
• Collaborate with internal teams to resolve issues and identify improvement opportunities.
• Take ownership of specialized areas and mentor junior colleagues.

• Be the front line of the Client Support Team, answering inbound support inquiries and engaging with clients via a ticketing system.
• Resolve inbound partner and merchant support tickets, maintaining SLAs and tracking the status of all assigned tickets.
• Collaborate with CSMs, Engineers/Technical Support teams, and Onboarding/Risk/Compliance to ensure seamless handoffs and shared context.

This role offers a unique opportunity to work in a critical support environment, providing technical assistance for high-availability emergency response systems. You will serve as a key point of contact for clients during night shifts, handling complex technical issues, performing advanced troubleshooting, and ensuring system reliability. This role is ideal for individuals who thrive in a fast-paced, client-focused environment and enjoy providing hands-on technical support during non-standard hours.

The Technical Support Specialist resolves Tier 1 and 2 customer issues, collaborates cross-functionally with Product, Engineering, and Support teams, and identifies workarounds and new features to maximize customer value. The working hours for this role are Monday - Friday, 11:00 AM to 7:00 PM EST.

Be a key part of Archive's front line as a Customer Experience Specialist, the human connection between their customers and their experience with branded resale. You’ll resolve issues with empathy and accuracy, ensure timely responses, and help deliver the high standard of service that turns one-time buyers into loyal advocates.

The Support Specialist is the frontline ambassador for Barkbus’ mission to deliver joy, empathy, and seamless service to pets and their people. This role manages multi-channel communications, expertly assists clients, ensures operational flow, and supports Pet Stylists—contributing directly to Barkbus’ reputation for high-quality, delightful pet experiences. You represent the Barkbus brand in every interaction.

Monitor social channels and promptly address client inquiries. Multitask and navigate across multiple social media platforms. Excel in high-pressure work environments and adapt seamlessly to the dynamic landscapes of social media and cryptocurrency. Actively participate in team meetings, projects & training sessions, staying up to date with industry developments and our comprehensive product + service range. Continuously enhance the client experience.

Serve as the first point of contact for potential and existing clients in the environmental restoration and pest control industry. Build strong rapport with clients by communicating with warmth, clarity, and empathy. Understand customer needs and recommend appropriate services ensuring a positive customer experience—all while helping drive sales conversions.

Provide a high level of service and support to Genomics testing customers from the UK, Europe, Africa, India and the Middle East. You will be responding to e-mail and telephone queries in a timely manner and liaising with other internal departments to ensure seamless process for onboarding new customers, shipping samples, meeting agreed turnaround time, delivery of results and invoicing.

As a CX Team Lead at Archive, you'll play a critical role in scaling our customer experience operation, acting as the bridge between frontline agents and management. This role involves ensuring daily queue performance, quality execution, and rapid response to emerging issues, ideal for someone who loves coaching and thrives in operational detail.