Provide responsive, professional customer support to English- and Spanish-speaking customers across the US and Canada.
Troubleshoot technical issues related to fleet management and transportation technology solutions.
Collaborate with teammates and use support tools to document, track, and resolve customer requests effectively.
They provide technology-driven fleet management and compliance solutions for transportation customers across the United States and Canada. They foster a collaborative remote environment focused on customer satisfaction and professional growth.
Manage the early customer journey for nonprofits, from eligibility verification to launching donation forms.
Combine customer support, onboarding, and proactive outreach to help organizations succeed.
Share customer insights with internal teams to improve activation and conversion.
This company provides an online fundraising platform that helps nonprofits and charities raise money without platform fees. It operates as a remote, fast-paced team focused on meaningful impact and professional growth.
Deliver live new hire training and ongoing enablement for Customer Support and Operations teams.
Maintain LMS modules, create training materials, and update knowledge base articles before product launches.
Support enterprise client training, webinars, and product demos to drive platform adoption.
Donorbox is a fundraising platform and donor management system for nonprofits. Our fast-growing, profitable company is fully distributed with 150 employees across 23+ countries and was named a Best Place to Work in DC.
Serve as the Tier 1 point of contact for users across Hanover's digital products, resolving issues with professionalism and clarity.
Manage user onboarding, account setup, and access while escalating technical issues to Product and Engineering teams.
Track support trends and provide feedback to shape product improvements and maintain self-service resources.
Hanover Research provides high-quality research and analytics through a cost-effective subscription model to help corporate, higher education, and K-12 executives make informed decisions. It is a fast-growing, dynamic firm that values service, innovation, and leadership.
Provide product and technical support for an enterprise B2B SaaS platform.
Troubleshoot user issues and collaborate with internal engineering teams to resolve them.
Help develop support processes and improve customer experience.
CENTRL is a risk and compliance technology company providing AI-powered enterprise-grade solutions for financial institutions. Founded in 2015, it is a high-growth, venture-backed SaaS firm with offices in Silicon Valley, New York, India, and the UK.
Resolve account, access, feature, and transaction-related user inquiries from start to finish.
Troubleshoot web and mobile issues, escalate defects, and maintain help-center resources.
Identify recurring issues and provide actionable feedback to Product, Engineering, QA, and Trust & Safety teams.
Puzzle operates a growing digital platform that connects users and creators, with a focus on support and product improvement. The company has a collaborative, customer-focused culture where individual contributors directly shape user experience.
Provide world-class front-line support to customers and partners via phone, online channels, and events.
Manage certification exams, surveys, courseware distribution, and LMS updates with meticulous attention to detail.
Collaborate with internal teams to improve customer experience and continuously act on feedback.
Scaled Agile, Inc. is a global training and enablement platform helping enterprises adopt agile practices and AI-driven work. They have trained over 2 million professionals through 400+ partners and offer a fun, collaborative team culture.
Conduct daily video calls to guide members through onboarding and platform support.
Apply deep accounting, tax, and payroll knowledge, including S-Corp and payroll taxes.
Deliver exceptional member experiences with strong customer service and cross-functional collaboration.
Collective provides an integrated platform for self-employed people, handling business incorporation, accounting, bookkeeping, and tax services. Backed by major investors, the company fosters an empowering, member-first culture focused on financial independence.
Manage inbound customer calls and email queues, delivering accurate and efficient responses.
Handle customer complaints, escalate issues, and maintain detailed notes in internal systems.
Support the Pending Lender Approval process by reviewing documents and coordinating with lenders.
Caribou is a financial technology company that helps people refinance auto loans and save money on their monthly car payments. The company is led by industry veterans, backed by prominent investors, and values a culture of velocity, ownership, and teamwork.
Respond to customer queries promptly through email, live chat, and phone calls.
Collaborate with various departments to resolve complex issues and escalate when necessary.
Document repetitive issues and create FAQs, user manuals, and tutorials to improve the customer experience.
PrimeXBT is a fintech company specializing in forex and cryptocurrency trading platforms. They offer an international, cross-functional work environment and value performance-based rewards and employee well-being.