As an Associate Manager of Customer Support, you will supervise a team of frontline Support Specialists, ensuring expectations are consistently met. You’ll be responsible for fostering a culture of accountability and support, coaching team members, removing blockers, and partnering with cross-functional stakeholders to improve processes that impact our clients and providers. This is a people-leadership role with day-to-day team management, coaching, and execution support.
Utilize your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform. Provided with the resources to master your craft and clarity of purpose through a shared vision—to improve the lives of everyone in construction. This position will report to the Manager of Customer Support and is based remotely.
As a Client Success Partner, be the friendly face and trusted voice for Flex Living's customers, creating exceptional experiences and building lasting relationships. You will respond to questions via email, phone, and chat, provide clear information, and handle concerns with proactive solutions. You'll create memorable experiences, follow up with clients, and ensure everything is on point. You'll also troubleshoot issues and collaborate with internal teams to resolve them quickly.
Join a well-funded Fintech startup with a global impact, where you will solve complex customer problems, uphold high customer satisfaction, and leave customers delighted. You will take full ownership of customer feedback, drive positive change, and respond to complex customer queries, ranging from analysis model questions to website issues.
This position is focused on expertly handling all of our customer support requests; admins and teachers have questions or run into technical issues, and you’ll be there to help through email, chat or phone calls. You’ll collaborate with members of your team and colleagues across the company to ensure consistency, delightful, and helpful support is delivered to every user every day.
You will be responsible for providing prompt, efficient, and accurate support to our customers through various online chat platforms. You will be the first point of contact for our customers, ensuring that they have a positive experience with our products and services. As a Virtual/Online Chat Support Representative, you will be responsible for providing prompt, efficient, and accurate support to our customers through various online chat platforms.
We’re seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service. As the frontline of our customer experience, you will respond to support requests via email and phone and resolve technical issues to keep our clients up and running. This is a remote, part-time role.
In this role, you will provide customer support to riders and the entire urban community, putting yourself in their shoes and working with them to problem solve and fix customer issues. You will also be the voice of Lime on Lime’s social media channels interacting and problem solving with customers. If you have a passion for providing exceptional customer service and are a collaborator by nature that is results oriented, this is the role for you.
The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels. The successful candidate will have strong problem-solving skills, experience in Customer Support or Customer Enablement, and excellent communication skills.
The Partner Success Associate will report to our Senior Manager of Partner Success & Operation s and will focus on ensuring customer satisfaction by addressing inquiries, troubleshooting issues, and providing timely and effective solutions. This role is critical in maintaining strong relationships with Truveta’s customers by delivering high-quality day-to-day a s s i s t a n c e.