Solving tickets per week across various Remote verticals.
Maintaining productivity standards with high attention to detail and customer advocacy.
Responding promptly to standard tickets via email and live messaging.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
You engage directly with our customers every day, acting as their go-to contact for inquiries.
You independently handle inbound phone and email inquiries, ensuring our service consistently meets the highest standards.
As the first point of contact for all inbound calls, you utilize a modern ticketing system to resolve requests efficiently.
wemolo fosters an environment in which innovation and personal development go hand in hand. We are committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us.
Troubleshoot customer issues using internal & external documentation, various tools, and other resources.
Become Smartsheet Product Certified and work with customers through email, phone, and chat.
Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.
Smartsheet has helped people and teams achieve since its founding over 20 years ago. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big, take action, and unlock the kind of work that truly matters.
Be the first point of contact for customers, helping them navigate the platform.
Troubleshoot technical issues and ensure customers have the best possible listening experience.
Respond to customer inquiries via inbound messages in both Vietnamese and English.
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.
Create and configure hotel accounts in backend systems, ensuring accuracy and proper branding.
Resolve Customer Operations tickets, including updates to registration cards, authorization forms, and messaging configurations.
Support high-volume rollout initiatives (e.g., scheduling waves, configuration projects) and participate in special projects.
Canary Technologies is revolutionizing the hospitality industry with its AI-powered software, helping over 20,000 hoteliers in 100+ countries to work smarter and improve guest experience. It's recognized as a Deloitte Technology Fast 500™ company, backed by top Silicon Valley investors, fostering innovation.
Lead and develop frontline agents through coaching and feedback.
Monitor performance against metrics, ensuring quality and accuracy.
Foster a culture of accountability and support within the team.
Owner is an AI-native system helping local business owners succeed, especially restaurants, by replacing multiple tools with one. With a team in the low hundreds, they consist of top talent from successful SMB software companies and are rapidly scaling to match customer growth.
Become a Lovable expert: Understand every part of our product.
Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity.
Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked.
Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. The company is a small, talent-dense team building a generation-defining company.
Function as a "solution detective," sitting between cross functional leads, technical teams, and acquisition reps to investigate and resolve host related issues end to end.
Translate complex technical issues into clear, easy to understand summaries and instructions for both internal stakeholders and hosts.
Communicate directly with hosts via email, video call, or Zoom (approximately 25% of your time) to walk them through issues, resolutions, and best practices.
This company is a leading global travel and experiences marketplace. They are looking for a Host Success / Onboarding Specialist to support the AMER acquisitions team for its Experiences product.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.