Help support and engage a passionate community of clients in this Customer Support role. Working alongside a Customer Success Manager, you will help to ensure the successful implementation and retention of all clients assigned to their team by assisting with renewals, collections, inventory, customer questions, and setting up appointments. This role requires excellent customer support and problem-solving skills.

As a Customer Support Specialist, be the first point of contact, ensuring customers have an exceptional experience with EverAI, helping onboard, support, build strong relationships, assisting with inquiries, resolving issues, and advocating for their needs to drive customer satisfaction, retention, and business growth. You will provide support via email, Discord, and live chat.

You will manage and respond to the increasing volume of support requests from our valued clients as the first Support hire. You will be the first line of defense for troubleshooting, ticket creation, issue resolution, and client education, ensuring clients get the best possible experience. You will collaborate cross-functionally with multiple teams.

Begin your journey in customer support by working with technology companies, offering top-notch support, and creating long-term customer relationships. You'll handle first-line support for self-serve customers, resolve queries through various channels, and identify complex issues for escalation. There is great growth potential within the role.

Deliver customer support in a FinTech-related service, handling client inquiries through e-mail and Japanese chat. Responsibilities include administrative tasks like customer registration and maintaining communication records, crafting detailed responses, processing requests, identifying issues, working with trading platforms, transcribing Japanese names, and collaborating with internal teams.

The L1 Support Manager provides assistance to users across our ecosystem, including SpliMetrics Acquire, Optimize, and AppRadar, via Intercom in-app chat. The role focuses on resolving customer inquiries and creating help materials to enhance self-service support. Collaboration with various teams ensures a smooth customer experience and continuous product improvement.

Provide omnichannel customer support via Zendesk for an Ecommerce platform, using admin tools to review order status and user accounts, resolving customer issues and assisting with account problems in a fast-paced environment. The role involves a 20-hour weekly commitment, and requires comfort with taking initiative and mastery of the written word.

The Customer Success Advocate ensures customers continuously see value across the Sonatype Nexus Platform by mentoring and educating customers on implementing and using best practices for the platform, discovering and analyzing gaps in the customer experience, and acting as the voice of the customer.

As a Credit Card Support Associate at Gemini, deliver exceptional customer service and ensure efficient resolution of inquiries. Provide clear, effective support, addressing customer needs with precision, and upholding high service standards in a fast-paced environment.

The Onboarding Specialist I role is integral in establishing and maintaining relationships with clients through their onboarding process. You will communicate directly with clients, through phone, video conferencing and email deliver a successful onboarding experience. You will work closely with our Cybersecurity and Product teams to ensure a flawless experience with BlackCloak.