We are seeking a Product Support Specialist to resolve complex problems and enhance customer success with Pulley. This role combines technical expertise with strong communication, assisting customers and improving support systems. It's perfect for someone with product intuition and experience supporting financial or equity products, ready to elevate the support function.
We are seeking a Senior Customer Success Coordinator to join our team in India, supporting customers in the Asia and ANZ Regions. Fluency in English/Hindi is essential. You will provide operational management of customers’ EcoVadis programs, working with Account Managers to ensure effective implementation of the EcoVadis solution. Responsibilities include platform demonstrations, program reports, buyer trainings, and building customer advocacy.
This role blends support, sales, and onboarding, leading demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video. The ideal candidate thrives in a fast-learning environment, takes pride in doing excellent work, and wants to be part of something that’s truly making a difference in the world.
Be in the thick of it, not just part of it! As the new Onboarding Manager for the Belgian marketplace, you’ll play a pivotal role in driving the success of our partners and contribute directly to the growth and development of the platform. This is your opportunity to help shape how sellers integrate and thrive within a rapidly expanding and ambitious e-commerce environment.
As a Trust and Safety Incident Operations Specialist, you will be the utmost partner to our customers and pros, fully understanding their concerns and acting diligently to reach an agreed upon outcome while handling challenging situations that require sound judgement, resilience, and discretion to positively impact the user experience and strengthen trust in the brand.
Deliver an exceptional customer experience through one-on-one interactions, collaborate with other departments to resolve issues, and educate customers to become more comfortable using the platform. You’ll actively listen to customers to provide solutions which address their root problems.
Provide day-to-day support to users by resolving product queries via email or chat. Identify and escalate product issues and bugs, surfacing customer feedback to account teams. Work collaboratively with internal teams to address issues and jump into other projects to support team members.
Join Rad AI during a period of rapid growth and contribute to delivering top-tier technical customer support for our expanding product portfolio. You will communicate effectively with admins and users, triage urgent issues, troubleshoot web applications, and collaborate with internal engineering teams. On-call shifts including occasional night/weekend coverage are required.
The Customer Support Representative identifies customer issues and provides solutions, offering consultative responses to technical and non-technical questions to ensure customer satisfaction. This role involves diagnosing and resolving customer problems, tracking support requests, and staying informed about product technology. The shift for this role is 10-7pm EST Monday - Friday.
Utilize your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform. You’ll be provided with the resources to master your craft and clarity of purpose through a shared vision—to improve the lives of everyone in construction. This position will report to the Manager of Customer Support and is based remotely.