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The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to various user types across a number of verticals and product areas via email and live messaging channels. The role involves enhancing the customer journey and advocating for customer needs, working in collaboration with Customer Success, cross-vertical operational teams and Sales.

Get in on the ground floor of a dynamic support team. This role supports life insurance sales through agents and their carriers across the Unites States. As a member of this key team, you will aid in responding to and resolving inquiries from our partners. You will play an important role in supporting, communicating with, and assisting clients.

As a Customer Support Executive, you'll play a vital role in ensuring customers have a seamless journey with resolving customer issues and ensuring swift response times. Measured through team KPIs, including resolution time and response time and answering customer inquiries.