Remote Customer service Jobs · Notion

• Resolve complex debit card and banking issues in real time, providing expert live chat support.
• Own Reg E/EFTA disputes end-to-end, gathering evidence and liaising with the issuing bank/processor.
• Identify risk and fraud patterns, escalate appropriately, and recommend mitigations.

Assist Plane users and guide them through product to maximize their experience. Work closely with operations and product teams to address and resolve various reported issues. Resolve problems efficiently, directly influencing customer satisfaction and demonstrating a genuine commitment to ensuring our users' happiness. Actively contribute to our Help Center by sharing expertise and insights through the creation of Help Center articles.

You’ll play a foundational role in delivering on Vitable's promise of better care. You’ll help shape the customer journey from onboarding through renewal, building and executing strategies that drive retention, deepen engagement, and fuel revenue growth within our existing client base.