Remote Customer service Jobs • Notion

The primary role is to provide excellent support to our customers via chat and email, quickly and accurately resolving inbound requests, troubleshooting product issues, and educating on best practices using Crossbeam collateral. This is a unique opportunity to work directly with a seasoned customer success team and significantly contribute to Crossbeam’s success, with room for career growth. This role requires someone based in the PT time zone.

They are looking for a Customer Service Team Lead to manage the customer success team, currently consisting of two virtual assistants in the Philippines. This role requires a leader who can not only oversee daily operations but also drive process improvement and hold the team accountable. You will be responsible for ensuring customers receive outstanding support.