Customer Success Manager, Circle Plus

About the role:

• Serve as the primary point of contact for strategic customers.
• Partner closely to help them launch, grow, and scale successful communities.
• Guide customers through onboarding and rollout.

What you'll be doing:

• Develop strong relationships with customers to understand their goals.
• Consult on the best ways to achieve them using Circle drive product adoption, revenue growth and retention.
• Analyze customer usage to identify risks and opportunities and create accurate forecasts.

What you'll need to be successful:

• Experience serving customers and navigating the complexity of tight timelines and complex processes.
• Comfortable learning and understanding business models across industries/segments.
• A team player with a high level of integrity and desire to assist your team.