We are seeking a Client Success Architect who is adaptable, security-minded, client-focused and highly technical. Focus on enhancing partner health by driving the adoption of the Blackpoint Suite of products and services. Provide in-depth technical engagement and training to partners to educate and help them with the use of our suite of products as it relates to their business.

You will manage and respond to the increasing volume of support requests from our valued clients as the first Support hire. You will be the first line of defense for troubleshooting, ticket creation, issue resolution, and client education, ensuring clients get the best possible experience. You will collaborate cross-functionally with multiple teams.

We are looking for a Customer Support Representative that is committed to provide exceptional customer service and has a knack for problem-solving. Your first priorities will be helping customers, answering inquiries and concerns, and giving them current information right away. We are seeking someone that loves to help others, has a good attitude, and is driven about changing people's life.

The Account Specialist will report to an Account Director or Account Strategist and serve as the project manager on client accounts, driving the successful planning, execution, and delivery of client projects, which contributes to client satisfaction and agency growth.

In this role, you will work directly with our providers as they join the Wonderschool community, managing the provider’s experience from recruiting to the initial account creation through the set-up of their platform and end-user training. You will deliver an excellent Provider experience by training and onboarding Providers to the Wonderschool platform and suite of products and helping Providers grow their businesses.

Steer is seeking a dynamic Onboarding Specialist to join our thriving Customer Success team. You’ll play a key role in shaping the future of automotive software helping customers successfully onboard and begin using Steer through video calls, emails, and phone calls with customers. This role will partner with departments such as technical support, development, and product.

As the Founding Customer Success Manager, you’ll work with our world-class Customer Operations team providing SMB customers with incredible service, helping them find immediate value in North One and upselling them into new products and services. You’ll also be building and iterating on the Customer Success playbooks that drive revenue and retention across your customers.