As a Program Success Manager at Thalamus, you’ll own the end-to-end customer journey for a portfolio of graduate medical education (GME) institutions and programs, as well as specialty organizations—from onboarding through long-term adoption. You will become the trusted advisor for program coordinators and coordinators, crafting and executing joint success plans that maximize product value, drive retention, and create Raving Fans throughout the academic medicine community.
The Customer Support Specialist delivers responsive, empathetic support to AwardSpring’s users—both administrators and students—while also supporting implementation projects behind the scenes. This role combines front-line customer service with hands-on configuration work during onboarding. The role is currently fully remote, with a preference given to Chicago based candidates who will be able to commute to the West Loop based office.
The Customer Success Manager will secure the long-term success of restaurant partners by providing support throughout their entire life cycle from onboarding to retention. This role ensures customers have a world-class experience and opportunities to further develop their business. You will manage a growing set of SMB restaurant accounts, track usage and forecast renewals. You will also identify expansion opportunities and advocate for the customer.
Speak is seeking a motivated and empathetic Part-Time Customer Engagement Specialist to join our B2B team, focusing on ensuring enterprise end learners successfully activate their accounts and achieve their English goals. In this role you will be instrumental in helping individuals unlock their potential through our AI-powered language learning platform, making a tangible difference in their journey to fluency and partner closely with Customer Success Managers (CSMs) to deliver impactful engagement strategies.
This role is perfect for someone who thrives in a high-velocity environment and is excited to manage a large, diverse book of customers through a mix of digital and 1:1 engagement. You'll use data to surface opportunities, launch experiments, and help customers realize value faster. This is a proactive, impact-oriented role where success means measurable improvements in customer adoption, retention, and satisfaction.
We’re seeking a proactive Customer Success Manager (CSM) to drive success for our mid-market and enterprise clients. The ideal candidate is experienced in SaaS customer success, skilled at managing objections, and passionate about delivering measurable value to clients. Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR.