You will work with technology, academic, and non-profit organizations to ensure they have access to Wikimedia content and get the best from our products by building strong relationships throughout their journey with Wikimedia Enterprise, from onboarding to renewals. As an advocate for customers, you'll anticipate their needs to help them achieve their business goals.
The Client Success Manager focuses on fostering long-term relationships with clients, ensuring their satisfaction, maximizing the value they receive from the firm's services, and ultimately driving client retention and loyalty. In essence, shift the focus from simply providing transactional services to building strong, strategic partnerships and becoming a key driver of client satisfaction.
As the Head of Customer Solutions, you are responsible for overseeing a talented team that manages customer implementation, support and enablement. This expansive role oversees a significant portion of the customer’s post-sale journey, including customer renewals. Ideal candidates have direct experience building high performing teams that obsess over improving every part of the customer’s experience with Esper.
As a Part-Time Customer Engagement Specialist, you will focus on enterprise end learners, ensuring they activate their accounts and achieve their English goals. You will engage with learners through calls, emails, and SMS to encourage product activation and sustained usage. This role involves monitoring learner progress, collaborating with Customer Success Managers, and developing engagement materials. User support and guidance to navigate the Speak platform is also a key responsibility.
Drive adoption, retention, and engagement across a high-volume portfolio of small to mid-sized customers. Balance automation, data insights, and human touch to deliver exceptional outcomes. Own the customer journey across onboarding, adoption, risk mitigation, and renewals for hundreds of accounts, working to maximize usage and ensure customers derive ongoing value from Spellbook.
We're seeking a driven Scaled Customer Success Manager to build a Customer Success career, providing operational support and becoming a dedicated Customer Success Manager. Deliver a world-class customer experience by ensuring activation and adoption, leveraging automation, data insights, and engagement. You'll provide essential support, handling back-office tasks, managing HubSpot tasks, and working with global CS teams.