As a Customer Success Manager at Swarmia, you will be a key advocate for our customers, ensuring they achieve their goals and derive maximum value from our platform. You’ll be responsible for onboarding new customers, providing ongoing support, and driving customer engagement. Your role will be crucial in building long-term relationships, reducing churn, and identifying opportunities for growth.
The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team, thriving on jumping in, solving problems, and making things work—fast. You'll guide customers through CRM integrations and help teams with unique use cases. This role also plays a key internal function: surfacing product feedback, partnering with our Integrations Program Manager, and ensuring that technical knowledge flows freely across the team.
We're looking for a proactive and reliable Customer Care Agent to join our growing team. As the front line of communication with our customers, you'll deliver fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results.
The Client Success Manager oversees every stage of the client journey for a rapidly expanding podcast-production and distribution company that serves B2B service providers. Acting as the single point of contact, the manager builds trust, translates client objectives into clear action plans, and ensures that all deliverables arrive on schedule and to specification.
Deliver value to paying customers through effective onboarding, while being the voice of the customer internally. This means owning the onboarding of fast-growing companies from end to end, and delivering effective, speedy and thoughtful customer projects. Comfortably juggle ~35 live customers and 100% of your onboardings complete in <45 days.
Own the onboarding journey for new clients from post-sale through successful implementation. Act as the main point of contact during the first 30–60 days of the customer lifecycle, ensuring clients are not only up and running on our platform but fully empowered to use it effectively. This role requires strong technical acumen, excellent time and project management skills, and outstanding communication abilities.
Seeking a highly motivated and skilled Account Manager Team Lead to oversee the Account Managers team at Doola. Responsible for ensuring that client inquiries are addressed promptly and effectively, maintaining a high level of client satisfaction, and guiding team to deliver exceptional service. Requires strong leadership, a deep understanding of client management, and the ability to thrive in a fast-paced, dynamic environment.
The Senior Customer Success Manager oversees long-term customer satisfaction, retention, and success in a content-focused, service-driven environment; and is a strategic partner and operational lead, owning the full customer lifecycle, ensuring service delivery aligns with customer goals, while building scalable systems that elevate the entire customer experience.