Proactively manage delayed and failed deliveries, coordinating with delivery partners and stakeholders to ensure timely resolution.
Use tools like HubSpot, Slack, and internal dashboards to monitor dispatch operations and escalate systemic issues.
Maintain detailed records of dispatch activities and collaborate with team members to improve delivery processes.
Sauce is a premier restaurant technology platform that helps businesses grow with commission-free delivery and pickup, along with proprietary delivery optimization technology. Headquartered in NYC and Tel-Aviv, the team combines decades of restaurant tech experience with seasoned executives to build an industry-changing delivery system.
Manage the client lifecycle from onboarding to offboarding, maintaining strong relationships and ensuring maximum tool utilization.
Provide precise and prompt support through ticket resolution and proactive outreach to clients and end users.
Oversee multi-departmental initiatives, maintain data accuracy in internal tools, and develop user-facing documentation.
Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building tools and infrastructure that increase civic participation and empower progressive causes. Since its founding in 2019, over 500 partners have utilized its tools, and it is a remote-first company with a diverse team.
Own the full customer onboarding path from training to adoption, ensuring value understanding.
Continuously monitor customer health risk through frequent outreach and update CRM status.
Partner closely with the Account Director on account planning, QBRs, and expansion strategies.
AudioEye is a digital accessibility company dedicated to eliminating barriers to web content for people with disabilities. The team is composed of passionate problem-solvers driven by purpose and impact, fostering a culture of ownership and collaboration.
Manage logistics and administrative processes for training demos and university webinars.
Coordinate device shipments, schedule appointments, and handle inbound leads for educational programs.
Provide exceptional customer service and support educational events and outreach.
Lingraphica is a mission-driven organization that provides speech-generating devices to improve communication for people with aphasia and other impairments. With a fast-paced, goal-oriented culture, we look for candidates who share our commitment to helping individuals on their communication journey.
Act as strategic partner and trusted advisor to enterprise customers, ensuring adoption and retention.
Drive product utilization through alignment with goals, training, and strategic reviews demonstrating ROI.
Own renewals, identify upsell opportunities, and advocate for customer needs across internal teams.
Teramind provides cybersecurity solutions to enterprise customers. They are a fully remote company with a global, forward-thinking team that has operated remotely since 2014.
Own and resolve the most technically complex, high-priority, and enterprise-critical tickets via email and live screen share for EMEA/APAC customers.
Independently investigate and diagnose ambiguous technical issues, applying strong root-cause analysis to determine effective solutions.
Mentor and coach newer support agents on troubleshooting technique, tone, and prioritization while contributing to support documentation.
Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. The company has raised $40M in Series B funding, is doubling its team in 2026, and is headquartered in Seattle with a culture of humility, bias for action, and winning together.
Provide fast, high-quality technical support to progressive clients using Scale to Win's texting and dialer tools.
Develop and improve client response channels, training materials, and canned responses to ensure rapid issue resolution.
Train new clients and support existing ones via Zoom, while assisting Client Success Managers with daily operations.
Scale to Win is a fully-remote, progressive political tech company founded in 2020 by organizing leaders from major presidential campaigns. They work with over 3,000 Democratic and progressive organizations, including the Biden-Harris campaign, in a fast-paced, start-up environment.
Provide administrative and operational support to multiple Renewal Managers, including reviewing documentation and coordinating cross-functional follow-up.
Own and maintain the Renewal Team's operational calendar, monitor deadlines, and escalate roadblocks.
Support special projects focused on improving operational efficiency and maintain standard operating procedures.
Angle Health is an AI-native, integrated healthcare company replacing legacy systems with modern infrastructure to make healthcare accessible and easy to navigate. They are a startup backed by world-class investors, with a team experienced in running large hospitals and health plans, and offer rapid career progression opportunities.
Serve as primary point of contact for customers during the pre-trial phase of AAC device trials.
Conduct engagement conversations via calls, email, and chat to educate caregivers and clinicians on Lingraphica's offerings.
Ensure accurate documentation of customer interactions in CRM and contribute to monthly intake goals.
Lingraphica is a mission-driven organization that provides speech-generating devices to improve communication for people with impairments. They are a leader in AAC technology, serving aphasia patients, and foster a fast-paced, goal-oriented culture.
Lead virtual onboarding sessions and product trainings for new customers
Serve as primary point of contact for support tickets, troubleshooting, and technical questions
Partner closely with Account Management to ensure customers achieve full healthy status after onboarding
Carrot is a next-generation visual diagnostics platform that delivers clinically validated perimetry and functional vision testing without the limitations of legacy equipment. They are a growing company focused on transforming eye care diagnostics with portable exams that improve efficiency, accuracy, and patient comfort.