Manage customer data operations, including supplier list maintenance and data accuracy verification.
Deliver training sessions, host office hours, and handle platform support inquiries for APAC customers.
Support team workflow, including onboarding and supervising CS Support Ninjas, and assist with translation localization.
Worldly is an impact intelligence platform that provides ESG data to businesses on supply chain impacts. It is trusted by 40,000 global brands and operates as a public benefit corporation with a mission-aligned team.
Partner with sales and customers to migrate content and deliver hands-on platform training.
Own multiple onboarding projects, spot risks early, and keep stakeholders aligned across time zones.
Support clients through setup, ensuring they launch confidently and get ongoing value from WeTravel.
WeTravel is a travel technology platform that helps tour operators and travel businesses manage bookings, payments, and client experiences. With an international, travel-loving team, they prioritize innovation, collaboration, and empowering customers to grow.
Deliver friendly, knowledgeable phone, email, and chat support to pool pros.
Guide customers through product features, troubleshooting, and best practices.
Collaborate cross-functionally with Product, Success, and Engineering to resolve issues.
Skimmer modernizes the pool and spa service industry with a software platform. It is a private equity-backed company with 7000+ customers, ranked on the Inc. 5000, Deloitte Fast 500, and Built In Austin's Best Startups, with a collaborative culture.
Provide timely, professional customer support and resolve inquiries across international markets.
Identify business opportunities and conduct prospecting activities for sales development.
Manage interactions and maintain accurate records using CRM and support platforms like Zendesk or HubSpot.
Jobgether uses AI-powered matching to connect candidates with remote roles. They focus on streamlining hiring through technology and serve global clients.
Guide clients through ICHRA/HRA onboarding and resolve issues via phone, email, text, and chat.
Problem-solve setup issues with urgency and document best practices for ICHRA operations.
Partner with Customer Success and Sales to ensure a seamless client experience from implementation to ongoing support.
Vitable is a health benefits platform designed for underinsured and uninsured workers, enabling employers to offer real, high-quality healthcare. It's a small, passionate team moving fast with a culture of collaboration, high standards, and a deep sense of urgency.
Build deep expertise across Hatch's full suite and deliver fast, high-quality onboarding at scale.
Own a high-volume book of SMB accounts, helping customers activate quickly and see measurable revenue impact.
Help build the foundation of Hatch's scaled Customer Success motion during a pivotal stage of growth.
We are an AI-powered customer communication platform that helps businesses increase conversion and retention. Recently acquired by Yelp, we operate as a standalone product and are expanding to help thousands of businesses unlock revenue.
Own overall Customer Success strategy, retention, and expansion targets with direct accountability for net revenue retention (NRR) and churn outcomes.
Coach, enable, and support the Customer Success team while personally engaging with strategic accounts when additional leadership is required.
Build and continuously refine scalable customer success playbooks, health-scoring frameworks, and lifecycle standards.
Our partner is a fast-growing B2B SaaS company offering a high-impact leadership opportunity. They operate in a profitable, high-growth environment with strong market momentum and a collaborative culture focused on impact and accountability.
Provide high-quality customer support via email and chat, resolving issues and ensuring satisfaction.
Investigate concerns, document interactions, and follow up promptly to meet performance targets.
Collect customer feedback and share insights with internal teams for continuous improvement.
This position is with a partner company focused on customer experience and support, likely in the HRTech or technology sector. The company values collaboration, innovation, and continuous improvement, offering a people-focused culture with remote work flexibility.
Guide prospects (SLPs, patients, caregivers) to select Lingraphica products based on their unique communication needs.
Conduct engaging AAC device demos and conversations via phone, email, Zoom, and chat.
Screen customers for trial appropriateness and ensure understanding of the trial process.
Lingraphica is a mission-driven organization that provides speech-generating devices to improve communication and quality of life for people with aphasia and other speech impairments. They look for candidates who enjoy a fast-paced, goal-oriented environment and share their commitment to helping individuals on their communication journey.
Own marketing reporting, measurement, and operational intelligence to enable data-driven decisions.
Partner with cross-functional teams to standardize processes and implement AI-enabled insights.
Optimize lead routing, GTM cadences, and sales development operations for pipeline growth.
Cordance accelerates growth of B2B SaaS companies through acquisition and strategic guidance. They are experienced operators with a passion for software, partnering with founders to scale businesses.