We are seeking a motivated and customer-oriented Appointment Setter & Customer Service Representative to join our team. In this role, you will be a primary point of contact for clients and prospects — making and receiving calls, creating and managing support tickets, routing or escalating issues, and ensuring data integrity. Your work will support both our sales pipeline and our customer support operations, helping MDTASK scale while maintaining high customer satisfaction.
Facilitate the onboarding of Business clients, ensuring a seamless process and delivering an exceptional experience. Conduct thorough client research and communicate effectively with clients via email. Perform Know Your Business (KYB) and Client Due Diligence (CDD) practices. You will help new business clients feel confident and well-supported, ensuring their journey with us begins on the right foot.
Build an excellent customer experience for thousands of Comply customers as a Scale Customer Success Manager. Support the build of programs, content and experience that drive adoption and value for our customers. Manage a higher volume of customer using a team-based approach and leverage data-driven programs to support customers, drive adoption, and deepen value realization.
Whippy is seeking a highly organized, relationship-driven Customer Success Manager to onboard, retain, and grow our customers. As a product expert and trusted advisor, your primary focus will be ensuring customers successfully adopt Whippy and maximize their results. This is a high-impact, proactive, and customer-facing role where you will run structured check-ins, drive product adoption, surface strategic recommendations, help customers optimize workflows, and uncover expansion opportunities.
We are looking for a talented Customer Support Specialist to help us deliver an outstanding customer experience. Your primary role will be to focus on ensuring our customers are 100% happy and that their issues and faults are resolved quickly and professionally. We want an individual that is going to come in and make a difference from day one and help us achieve our goal of building the best support team possible.
You are responsible for accepting and processing inquiries, complaints and special cases relating to cars. You support our business customers by telephone with their concerns and find suitable solutions together. You are in regular exchange with other internal departments, e.g. when it comes to assessing technical cases. You approach challenges with a high level of service and solution orientation. You actively contribute to the continuous improvement of our service and ensure a positive experience for our partners.
As customer support agent, you serve as the first point of contact for customers, delivering fast support and ensuring customer satisfaction. The service contacts will be mainly via email or chat messages. You approach every interaction with a professional and solution-oriented mindset, always aiming to resolve issues efficiently and effectively. As part of a collaborative team, you will be responsible for maintaining a positive customer experience.
Maintain client benefits websites, documenting and executing benefits related processes, and offering support to the client and to the bswift service center. Responsibilities include helping manage and providing technical guidance through the implementation of new client Web sites, continually updating sites as requirements change, and testing client sites for quality assurance.
As a Quality Coach you are responsible for guaranteeing the quality of service provided by our technician. Your duties include providing calibration sessions to ensure process alignment and you will provide structured and timely recommendation to our managers and team leaders. Monitors calls and tickets and provides timely feedback and coaching to Techs. Assesses Tech performance by identifying historical trends through NPS and straightforward QA data analysis.
AlertMedia is seeking a customer-focused Implementation Manager to own customer relationships, providing strategic partnership as they begin their customer journey. As a thought partner, product expert, and project manager, the Implementation Manager guides customers through successful deployment, maximizing product enablement before transitioning them to the Customer Success Manager.