Remote Customer service Jobs • Excel

Embark on a rewarding journey with iKhokha as we seek a Customer Support Officer to join our thriving Product Division; you will be the frontline advocate, acting as a liaison between our valued customers and the various internal iKhokha 'hubs'. You will be responsible for addressing complaints and handling queries via calls and tickets with top-notch support.

As a Senior Enterprise Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. You will build out a strategic view of your accounts to ensure long-term success. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews.

This role offers an unprecedented opportunity to impact our industry-leading Success Team. You will become an integral part of our Success Team, working alongside our enterprise billing success team to become an expert in the Prompt billing/reporting suite. This role involves troubleshooting issues within our billing modules, identifying trends in billing needs, enhancing our internal knowledge base and more.

Support Clients with Enthusiasm! We are seeking enthusiastic, hard-working, and friendly individuals to join our team and provide exceptional support to our vast network of clients. This pivotal position relies on outstanding people skills and a deep commitment to upholding our mission: “to protect every child and serve all working people.” Imagine the possibilities of this 100% remote position, where you can achieve an incredible living while having the freedom to choose working hours that align with the needs of YOU and your family.

As a member of our Customer Success team, you’ll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. At ExtraHop, we provide solutions for mission-critical business and technology problems across a vast array of industries and technologies. With us, you’ll deliver solutions that customers previously thought infeasible or impossible to solve.

Educate users on digital marketing best practices and how the platform can help them achieve business goals. Act as main point of contact for business owners from varying brands using our technology to market their businesses. Assist clients with marketing strategy and review performance on channels including Google Adwords, Facebook and Instagram, Google Display Network, YouTube, etc.

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries. Makes routine outbound, health related customer calls following set scripts, procedures. Maintains complete customer/patient confidentiality.

ClearView CRM is seeking a Technical Client Success Specialist to manage a portfolio of nonprofit clients, providing expert guidance and strategic account management. You will educate clients on ClearView CRM’s robust feature set and support customized environments. As part of a fully remote team, you will work in a fast-paced environment that requires strong multitasking abilities.

This role is an unprecedented opportunity to have an immense impact on our industry leading Client Success Team. The expectation of this role is that you split your time between assisting our clients via our email support channel and supporting data migration efforts and quickly establish yourself as a key contributor within 3-6 months.

Assist clients via email support channel and quickly establish yourself as a key contributor. Respond to customer questions and requests via email using our help desk platform to help them find solutions. Support engineering ticket creation, review and prioritization. Improve and advocate for customer experience to enhance our product and service features.