Help support and engage a passionate community of clients in this Customer Support role. Working alongside a Customer Success Manager, you will help to ensure the successful implementation and retention of all clients assigned to their team by assisting with renewals, collections, inventory, customer questions, and setting up appointments. This role requires excellent customer support and problem-solving skills.

Review, evaluate, negotiate and processes WC Claims of moderate/severe/catastrophic complexity, provide recommendations and strategies for resolution, and litigation management as appropriate according to Best Practices. Collaborate with internal and external clients, and often interact with agents, claimants, and policyholders.

In this fully remote role, you will be the first point of contact for new patient inquiries through SMS & phone calls. Engage in empathetic conversations, build trust, and guide prospective clients to the next step in their care journey. The role requires timely lead response, accurate documentation in the CRM, and a relationship-centered approach.

Join PolicyFly as a Customer Success Associate, delivering a best-in-class experience to clients and their insurance agents. Responsibilities include understanding customer configurations, documenting user-experience, exploring support workflows, managing customer meetings, and more to drive success and growth on the platform.

Serve as a facilitator between the patient and the company, ensuring a seamless experience by providing product and service information, answering questions, and resolving any emerging customer problems. Handle patient complaints and identify the appropriate response and strategy to solve customers' issues as quickly as possible.

SingleOps seeks a Customer Success Manager responsible for customer retention, adoption and expansion post onboarding, enabling customers throughout their journey and ensuring they achieve success with the product. This role involves managing customer health, renewals, and engaging clients proactively to understand their goals and connect them with SingleOps product functionality.

We are looking for a dynamic and detail-oriented aspiring sales operations professional to join the team as a Customer Service Analyst, proactively managing customer orders by tracking POs from receipt to delivery, identifying at risk orders , and providing quick and clear communication.

This role offers the opportunity to make a significant impact by driving customer success, optimizing revenue cycle processes, and contributing to the growth and innovation of our services in a fast-paced environment. The Revenue Cycle Success Manager will serve as the primary liaison between customers and internal teams and analyze customer performance metrics.

Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time. Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer. Partner with internal leadership teams to own customer escalations to resolution, and provide regular Voice of Customer feedback.

Build awareness about the NYHER program and Medically Tailored Meals from Mom’s Meals throughout New York communities. Create an organized network of contacts and target organizations within internal systems. Engage and participate in Social Care Network Meetings and Webinars. Attend and grow network of community events. Build strong relationships with Community Based Organizations, Enhanced Care Management Providers, Clinics, Hospital and Health systems.