Serve as the primary point of contact for providers and Medicare contractors, responding to inquiries via phone, written, and electronic channels.
Maintain knowledge of contract requirements, develop professional relationships, and educate providers on proper protocols and appeal rights.
Perform research, due diligence, and data entry to resolve complex issues, while notifying management of escalated concerns.
Machinify is a leading healthcare intelligence company delivering value, transparency, and efficiency to health plan clients. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, the company combines an AI-powered platform with best-in-class expertise.
Serve as the primary point of contact for quoting and renewal support, troubleshooting issues in Salesforce and quoting tools.
Build and maintain lifecycle processes, playbooks, and automation rules to support customer outcomes and business growth.
Create and coordinate key reporting for leadership, translating data into executive dashboards on customer adoption, renewals, and churn.
Affinity provides a Relationship Intelligence platform that helps dealmakers find, manage, and close more deals using data from trillions of interactions. With over 3,000 customers and $120M in funding, the company has a collaborative, inclusive culture and has been recognized as a Best Workplace.
Provide account registration, billing and administrative support to physicians and the Corporate Office.
Prepare billing and registration worksheets, collect and verify demographic information, and contact insurance companies when needed.
Prepare and submit daily and monthly statistics, and assist the Medical Director and physicians with administrative support.
Pediatrix Medical Group is a physician-led organization and one of the nation’s largest providers of prenatal, neonatal and pediatric services. They offer a diverse range of opportunities, competitive salaries and benefits, and a commitment to clinical excellence with a team approach to improve patients' lives.
Determine and build custom clinical workflows using deep knowledge of the PerfectServe platform.
Engage with customers like Practice Managers and Providers to implement workflow designs and provide training.
Perform quality audits, manage account stages, and support go-lives both remotely and occasionally onsite.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space, with a mission to accelerate speed to care. The company has 400+ employees, 30,000+ customers, and $100 million+ in annual revenue, fostering a collaborative culture that values innovation and customer delight.
Manage all aspects of PrivacyPro implementation projects, including kick-off, software configuration, go-live, and training.
Act as main point of contact for customers, owning communications via Zoom meetings, emails, and project documentation.
Liaise between customer IT groups and internal teams to facilitate technical configuration and provide feedback for product enhancements.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. It is a high-growth healthcare information technology company with over 3,000 customers and a start-up culture built on innovation and teamwork.
Provide high-quality support to prospective and existing clients through SMS and phone consultations.
Proactively follow up with clients to understand their progress and address concerns.
Maintain accurate client records and support retention efforts.
A remote-first company dedicated to helping clients achieve better outcomes through personalized support and meaningful engagement. The team is supportive, focused on empathy, innovation, and continuous improvement.
Diagnose root issues underlying client challenges and propose tailored solutions.
Collect, structure, and synthesize qualitative and quantitative data for project outputs.
Produce well-supported, actionable client recommendations with clear messaging.
FrontierView is a leader in policy and global intelligence, uniquely combining data, technology, and insights to empower customers. The firm is part of FiscalNote, a larger organization that values diversity and inclusion, with benefits promoting well-being and balance.
Provide administrative and operational support to multiple Renewal Managers, including reviewing documentation and coordinating cross-functional follow-up.
Own and maintain the Renewal Team's operational calendar, monitor deadlines, and escalate roadblocks.
Support special projects focused on improving operational efficiency and maintain standard operating procedures.
Angle Health is an AI-native, integrated healthcare company replacing legacy systems with modern infrastructure to make healthcare accessible and easy to navigate. They are a startup backed by world-class investors, with a team experienced in running large hospitals and health plans, and offer rapid career progression opportunities.
Lead a team of Support Leads to drive customer and partner satisfaction while ensuring operational excellence across the Shared Service Center.
Analyze operational data, customer feedback, and workforce trends to identify opportunities and implement meaningful improvements.
Partner with cross-functional teams including Content, Training, and Quality to continuously improve support processes and knowledge standards.
Wolt creates technology that brings joy, simplicity, and earnings to neighborhoods worldwide, starting with restaurant delivery in 2014 and now delivering almost everything across 500+ cities in 30 countries. After joining DoorDash in 2022, the company continues to expand globally, offering a fast-paced, challenging, and fun environment where self-starters can learn, build, and ship more than at most other companies.
Help maintain accurate customer and sales data using Salesforce and assist with day-to-day operations.
Support Account Managers by managing tasks, responding to chat inquiries, and completing vendor forms.
Improve data quality through cleanup, documentation, and process improvement efforts.
Patch My PC improves lives by providing enterprise solutions for IT and security teams to automate third-party patching. The fully remote crew of 150 supports over 10,000 customers and 30 million devices with a culture driven by core values of improving lives.