Remote Customer service Jobs • Confluence

ClearView CRM is seeking a Technical Client Success Specialist to manage a portfolio of nonprofit clients, providing expert guidance and strategic account management. You will educate clients on ClearView CRM’s robust feature set and support customized environments. As part of a fully remote team, you will work in a fast-paced environment that requires strong multitasking abilities.

Address customer issues using technical and diplomatic skills, providing customer feedback to Twilio’s Product and Engineering teams. Work with customers' and partners' developers, architects, and support personnel to resolve problems. Collaborate with your teammates and the Twilio Product and Engineering teams. Be ready to assist our customers when they need us, and prioritize tasks effectively.

As a Customer Support Specialist III, you’ll provide responsive, empathetic support to Veterans & users accessing VA digital services, helping resolve issues related to account access, authentication (e.g., Login.gov, ID.me), and system navigation. You’ll troubleshoot user problems and escalate complex issues when needed. You’ll also contribute to maintaining internal knowledge bases and external help resources, while collaborating with teammates.

Airtable's Enterprise Technical Support Team helps customers unlock the full potential of our platform. As an Enterprise Technical Support Specialist, you’ll be the trusted technical expert for our enterprise customers, responding to inquiries, troubleshooting complex issues, and collaborating with cross-functional teams to deliver exceptional support.