Provide Tier 1 service desk support for insurance issuers, agents, and government agencies via phone and email.
Log user inquiries in Service Now, triage by marketplace functions, and assign to appropriate groups.
Offer account access support including password resets and unlocking accounts for marketplace applications.
Sparksoft is a tech company that delivers IT solutions and services to government clients, focusing on innovation and transformative technologies. The company is recognized as a Great Place to Work® and emphasizes a collaborative, transparent culture with opportunities for professional growth.
Provides functional support for the Army Contract Writing System (ACWS) to the Army Contracting Enterprise.
Investigates, diagnoses, and resolves functional incidents and service requests using ServiceNow.
Manages tickets to meet service level objectives and communicates with end users.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. Headquartered in Tysons, Virginia, LMI serves the defense, space, healthcare, and energy sectors.
Provides customer service solutions and resolves inquiries within service level agreements.
Operates independently using guidelines to match customer needs with products and services.
Uses tools like ServiceNow to track issues and support continuous improvement.
Cayuse Talent Solutions, LLC provides staffing and workforce solutions. They are a temporary staffing firm that emphasizes high-quality customer service and professional growth.
Coordinate and manage tickets in ServiceNow, ensuring proper prioritization, assignment, and flow.
Identify recurring patterns in ticket data and propose improvements to increase queue management efficiency.
Prepare clear process documentation, visualizations, and monthly service reports for clients.
Software Mind develops impactful solutions for global companies. The company fosters a culture of openness, respect, and grit, with a focus on enjoyment and growth.
Provide Tier 1 and Tier 2 support for user access issues related to IAM, security policies, and cloud authentication systems.
Coordinate help desk workflows using ITSM platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
Submit Help Desk Performance & Support Metrics Reports detailing ticket resolution rates, user support trends, and SLA adherence.
SOSi is a large private, founder-owned technology and services integrator in the defense and government services industry, founded in 1989. They deliver tailored solutions and trusted results to enable national security missions worldwide.