Remote Customer service Jobs · ServiceNow

The Customer Solution Architects (CSA) are integral in helping customers through all three phases of their journey - Onboarding, Adoption and Innovation. The CSA team works closely with the Customer Success Manager as well as Customer teams to onboard customers onto Atlan, drive Atlan adoption through Value Streams and use the power of Active Metadata to automate and innovate. As part of the the CSA team, you will build expertise in tools in the Modern Data Stack and be the trusted advisor to help and guide Customer stakeholders.

Showcase your technical skills while solving hands-on operational challenges for law firm owners, deploying CRM configurations, project management systems, automation workflows, analytics dashboards and AI implementations. You will identify business bottlenecks and design solutions that streamline entire practices and help struggling firms unlock millions in revenue potential for our clients.

The Technical Support Analyst empowers Anaplan's high-value customers to maximize their investment in Anaplan’s platform. This person will act as a trusted technical advisor , providing proactive, high-touch support and ensuring exceptional customer experiences. This is a dynamic and collaborative role within a growing global team that thrives on innovation, problem-solving, and continuous improvement.