As a Senior Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases. You will investigate, process, and document application defects, handle customer escalations, and identify opportunities for service improvement.
As a Customer Support Specialist III, you’ll provide responsive, empathetic support to Veterans & users accessing VA digital services, helping resolve issues related to account access, authentication (e.g., Login.gov, ID.me), and system navigation. You’ll troubleshoot user problems and escalate complex issues when needed. You’ll also contribute to maintaining internal knowledge bases and external help resources, while collaborating with teammates.
The Customer Success Manager role acts as an advocate for ServiceNow customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. Oversee the customer outcomes engagement, understanding each customer's needs and challenges.