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Responsibilities:
- Manage authentication support operations.
- Develop and enforce SLAs for response times.
- Coordinate help desk workflows using ITSM platforms.
Qualifications:
- Bachelor's degree in IT, Computer Science, or related field.
- Experience resolving Tier 1 and Tier 2 support tickets.
- Proficient in IT troubleshooting methodologies and ticketing systems.
Additional Skills:
- Knowledge of Microsoft Windows and macOS.
- Strong incident resolution skills.
- Capability to provide technical support for cloud-based environments.
SOSi
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. They deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.