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Responsibilities:

  • Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
  • Assist customers in the installation and deployment of Keeper’s software products

Requirements:

  • 5+ years of experience in IT Management and System Administration
  • Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
  • Experience working with Single Sign On (SSO) environments

Preferred Requirements:

  • Bachelor's Degree or equivalent experience
  • Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
  • Ability to adapt, overcome objections, and learn complex solutions

Keeper Security

Keeper Security is a cybersecurity software company that protects organizations and people in over 150 countries. They are a pioneer of zero-knowledge and zero-trust security that is built for any IT environment providing an AI-enabled, cloud-native platform that protects users, devices, and infrastructure from cyber attacks.

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