Providing rapid, high-quality support for end users using remote assistance tools.
Independently triaging, investigating, and resolving technical issues while documenting findings.
Creating internal and user-facing documentation to improve support efficiency.
Clean Air Task Force (CATF) is a nonprofit organization working to safeguard against the worst impacts of climate change by catalyzing the rapid global development and deployment of low-carbon energy and other climate-protecting technologies. CATF is highly respected for its deep expertise and research on energy and industrial systems, with offices in Boston, Washington D.C., and Brussels, and staff working virtually around the world.
Provide end-user support across macOS, Windows, and SaaS platforms, specifically Slack and Google Workspace.
Manage onboarding and offboarding, including device provisioning, shipping logistics, and access lifecycle management.
Design and implement automation to eliminate repetitive IT tasks and improve operational efficiency.
Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides technology, tools, and services that empower older adults to live life on their own terms. With a global franchise network and more than 100,000 Care Pros.
Administer and maintain cloud environments across GCP, Azure, and DigitalOcean
Manage identity, access, and permissions across all systems
Provide internal IT support and troubleshooting for employees
Unframe builds AI-powered products that solve real enterprise problems, delivering tailored AI solutions. They foster a fast, scalable, and enterprise-ready environment with close collaboration to support the entire product surface.
Recommend and implement improvements to systems and network configurations; define hardware and software requirements.
Maintain and administer computer networks and related computing environments, including hardware, systems software, applications, and configurations.
Monitor systems, virtualization hosts, and peripheral devices for performance, reliability, and security; determine when adjustments are required.
Docker makes app development easier, so developers can focus on what matters. Their remote-first team spans the globe and they have over 20 million monthly users and 20 billion image pulls.
Assist Sezzle’s IT Operations team with daily support tasks and troubleshooting.
Ensure timely resolution of end-user issues and maintain accurate inventory.
Contribute to IT process improvement and support new system initiatives.
Sezzle is financially empowering the next generation, revolutionizing the shopping experience beyond payments with interest-free installment plans. They blend tech with accessible shopping, impacting merchant sales through increased conversions and higher order values.
Resolve hardware, software, access issues across all time zones.
Own and manage Google Workspace, Microsoft 365, and the Atlassian suite.
Responsible for IT onboarding and offboarding, provisioning, SSO, and access control.
Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, their platform runs on-premises and in private clouds. They deliver secure messaging, file sharing, workflow automation, and project management. They are a remote-first, open-source company.
Provide on-site and remote IT support to Executives and high-profile employees.
Troubleshoot technical issues quickly and professionally to minimize downtime.
Support AI-related tools and applications, ensuring optimal performance.
Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. They have a world class IT team who is data driven share a strong service mind set and detail oriented.
Serve as first line support for internal IT issues.
Provision and configure laptops, peripherals, and mobile devices.
Track software licenses and subscriptions to ensure accurate counts and compliance.
Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in healthcare, cyber, and national security. United by a shared sense of duty, they are developing powerful tools and solutions to address our Nation’s most pressing problems.
Provide high-quality technical support and resolve IT requests within reasonable timeframes.
Manage access and licenses (creation, modification, and removal of user accounts and SaaS access).
Identify and implement improvements to IT processes and user experience leveraging automation and AI tools.
Workleap is a Montreal-based tech company with a mission to simplify work since 2006. They build products that tackle HR and IT challenges, including the AI-powered Workleap Platform and ShareGate, a Microsoft 365 migration and governance solution. More than 20,000 companies use Workleap products.
Responsible for LINK’s day-to-day IT operations, cybersecurity program, and regulatory compliance posture.
Primary internal owner of IT governance and federal compliance, leading the organization through its Cybersecurity Maturity Model Certification (CMMC) Level 2 third-party assessment.
Build repeatable processes and a maturing IT infrastructure that supports LINK’s continued growth as a government contractor.
LINK is a fast-growing Woman Owned Small Business (WOSB) that leverages human-centered design to support strategy, innovation, communication, change, and branding within the federal government and adjacent industry partners. They partner with engineers, futurists, and thought leaders to untangle complexity, discover opportunity, and communicate clearly with visual stories.