Act as escalation point for complex technical issues, performing root-cause troubleshooting and systems administration.
Mentor Tier 1 staff, standardize diagnostic processes, and build knowledge base articles.
Administer identity and access systems, manage endpoints, and support IT projects.
OneImaging is a healthcare technology company that provides a concierge approach to radiology services, reducing imaging costs by 60-80% through a network of over 5,000 vetted providers across 48 states. The company has approximately 300 employees and a culture focused on improving patient access and affordability.
Oversee the IT team's operating rhythm, including sprint planning, ticket hygiene, and SLA tracking. - Directly supervise and develop the IT support team, acting as the senior technical escalation point. - Administer enterprise IAM platforms (Okta), manage macOS fleet via MDM, and optimize cloud collaboration tools.
InStride Health delivers specialty anxiety and OCD care for children, teens, young adults, and families. They are a mission-driven company with a focus on expanding access to evidence-based care and improving treatment outcomes through innovative technology.
Serve as the primary IT support contact for all employees, troubleshooting hardware, software, and connectivity issues.
Provision equipment, manage systems and cloud services, and support security initiatives.
Administer cloud tools, coordinate rollouts, and manage hardware inventory and procurement.
Hometap provides a home equity investment product that allows homeowners to access equity without debt. The company is recognized as a great place to work by The Boston Globe and Forbes, with a collaborative, passionate culture and a focus on innovation in fintech.
Resolve Tier 2/3 escalations for hardware, software, and user access issues.
Own end-user device lifecycle, including imaging and zero-touch provisioning.
Build automation and self-service tools to reduce ticket volume and improve efficiency.
ComPsych is the world's largest provider of mental health services and GuidanceResources for life, serving over 163 million individuals across 200 countries. With 40% of the Fortune 500 as clients, they focus on behavioral health, absence, and wellness programs to drive organizational excellence.
Administer corporate identity, access, and user lifecycle across Google Workspace and business applications.
Manage endpoint security, device provisioning, and compliance controls to maintain audit readiness.
Provide IT support and maintain documentation for procedures and runbooks.
Epic Kids is the leading digital reading platform for children under 12, providing access to thousands of books and educational content. They are a collaborative, fast-paced global team passionate about improving children's literacy.
Provide technical support and troubleshooting to customers via email, telephone, chat, or remote sessions.
Manage a queue of support tickets for high priority and mission critical technical issues.
Collaborate with Product, Learning, and Account teams to ensure customer success and maintain internal knowledge base.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce by consolidating identity, device, and access management. The company helps organizations globally eliminate complexity and is committed to being Remote First with teams in 15+ countries.
Own first-tier IT support across Slack, Notion, Jira, and calls.
Support macOS and iOS devices, MDM, and identity management via Okta.
Improve hardware asset tracking and IT operations processes.
UFORCE is a combat-systems integrator developing deployable defence technology for allied nations. The company is growing rapidly and values combat-proven, real-world experience and speed.
Own complex technical escalations and manage corporate IT environment, including access governance, identity administration, and SaaS management.
Handle L1 escalations, onboarding/offboarding, and security incidents with end-to-end ownership.
Drive automation and process improvement using scripts, APIs, and AI to enhance IT support efficiency.
The company is a globally distributed technology organization supporting a complex, enterprise-grade product ecosystem. It fosters a flat, transparent culture with strong emphasis on ownership, collaboration, and continuous learning.
Own identity and access engineering in Okta, managing group strategy, SSO, and lifecycle automation to keep access secure and user-friendly.
Run endpoint engineering across a macOS-first fleet with Workspace ONE, handling provisioning, patching, encryption, and compliance reporting.
Build automation to reduce IT load, including onboarding, deprovisioning, and access reporting, while serving as the technical escalation point.
LiveKit builds infrastructure for the voice-driven era, enabling developers to build, test, and deploy voice AI applications. Founded in 2021, the company powers voice AI for OpenAI, xAI, and thousands of others, collectively facilitating billions of calls yearly, with a culture of engineering excellence and remote collaboration.
Manage and troubleshoot IT cloud services (Google, Atlassian, Microsoft) globally.
Provide IT support to remote employees and handle onboarding/offboarding.
Maintain IT documentation and manage patch management for remote devices.
Reach Security integrates with existing security tools to identify blind spots, prioritize fixes, and automate remediation. As a growing company, we offer a dynamic environment with comprehensive benefits and unlimited PTO.