Remote Information technology Jobs · Windows 10/11

• Deliver high-quality remote support to end users with a strong focus on clarity, empathy, and ownership.
• Own the full ticket lifecycle: log, categorize, prioritize, resolve, escalate, and follow through to closure with strong user communication.
• Troubleshoot issues across Windows 10/11, macOS, Microsoft 365, and Google Workspace, applying structured, hypothesis-driven problem solving.

INFUSE believes every human deserves attention. They are committed to complying with applicable data privacy and security laws and regulations.

• Working with the internal infrastructure team to support internal systems.
• Supporting Laptops, Desktops, Azure AVD, Entra ID, Intune, MS Defender, and VOIP system.
• Providing excellent career development opportunities for the successful candidate.

Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, they have grown year over year and value collaboration, culture, client satisfaction, and a growth mindset.

• Troubleshoot hardware, software, and network issues, manage tickets.
• Provide customer experience in a fast-paced, team-focused environment.
• Participate in onboarding of new users and collaborate with senior engineers on escalations.

Red Cup IT, Inc. is an established Managed Service Provider (MSP). They deliver IT support to clients across multiple industries in a fast-paced, team-focused environment.