This role is for an IT Engineer 1 to join the global IT team, ensuring employees have the technical support and resources they need. Responsibilities include providing Tier 1 and 2 helpdesk support, managing IT operations, and contributing to enterprise system improvements. The role involves managing IT tickets, onboarding/offboarding employees, hardware management, and collaboration with finance and the global IT team.
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This role will oversee key technical projects that enhance our support operations, including incident response processes, customer notifications, and cross-functional initiatives to improve efficiency and communication. The ideal candidate has experience in project management within a technical environment, strong written and verbal communication skills, and a passion for driving process improvements that enhance the customer experience.