Act as primary escalation point for complex, multi-part customer issues.
Investigate integration, softphone, and platform issues while filtering what reaches Engineering.
Own escalations end-to-end and partner with Engineering and Implementation teams.
Frontier is a subsidiary of Fresh Prints that helps fast-growing companies build cross-functional teams abroad. Fresh Prints is a New York-based, fully remote 150-person company with most of its team based in India and the Philippines.
Design and implement complex network solutions for client sites, focusing on Cisco and Palo Alto technologies.
Provide Tier 3 support for network and security issues, including routing, VPNs, and WAN optimization.
Manage BAU and project work, complete timesheets for billing, and participate in on-call rotation.
RFA is a rapidly growing global IT services provider offering first-rate network and security solutions to elite clients, including those in the financial services industry. The company emphasizes professionalism and superior service, with a collaborative culture and visibility to senior management.
Serve as primary Salesforce administrator managing users, security, data quality, reports, and dashboards
Build and maintain Salesforce objects, fields, Flows, validation rules, and automation
Own tickets from intake to closure, identifying root causes and real business needs
StemWave is a medical technology company whose non-invasive technology helps patients recover and reduce pain. The company is fast-growing, serving over 500 medical offices, with a small, hands-on IT team.
Lead system integrations and technical implementations that support key operational workflows.
Serve as senior-level resource for diagnosing, troubleshooting, and resolving system-related issues.
Build and maintain custom integrations connecting systems like NetSuite, Shopify, and 3PLs.
Peak Design creates radical, meticulously-engineered gear including backpacks, travel bags, camera gear, and phone accessories. They are a close-knit team that values authenticity, mutual respect, and a passion for design and social impact.
Serve as the first point of contact for customers seeking technical assistance via phone or email.
Perform remote troubleshooting and walk customers through solutions for hardware and application-based issues.
Manage client tickets, escalate unresolved issues, and ensure satisfaction and performance metrics are met.
Bridgetowne delivers IT support services for enterprise products, specializing in O365, Citrix, cloud and server-based platforms. As an outsourced help desk provider, it values client satisfaction, fast problem-solving, and collaborative ticket management.
Provide ongoing SAP Finance application support as part of AMS/Aftercare services.
Investigate, troubleshoot, and resolve incidents and service requests within agreed service levels.
Support Finance processes including General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, and related financial processes.
DyFlex is an SAP Platinum Partner delivering fit-for-purpose SAP solutions including implementations, change management, and aftercare support across Australia and New Zealand. It is recognized as a leading partner in the region with a diverse, inclusive, and flexible remote-first team.
Support NetSuite implementations, configurations, and enhancements
Assist with data imports, saved searches, reports, and system testing
Troubleshoot NetSuite issues and support day-to-day client requests
Frontier helps fast-growing companies build full-time, cross-functional teams abroad. It is a fully remote, 150-person company with most of its team based in India and the Philippines.
Act as the single point of contact for on-site and remote users for technical incidents and service requests.
Provide first-level support for PCs, hardware, software, and network issues, ensuring timely resolution.
Log and manage helpdesk tickets, monitor system alerts, and escalate issues to tier-2/3 teams as needed.
Skyrise is a company operating in the IT park in Cebu City, Philippines, providing support services. The company's size and culture are not specified, but they emphasize compliance, customer service, and internal collaboration.