Take ownership of global helpdesk tickets; be familiar with systems like Salesforce, Genesys, ObserveAI, MavenAGI, Omni Channel, Jira Service Management, and Confluence.
Explore and champion AI tools (e.g., Gemini, ChatGPT, Atlassian Rovo) to develop new processes, automate manual tasks, and generate documentation to streamline operations.
Help end-users problem solve and find solutions to issues; communicate updates or major changes to global employees and provide feedback to improve tools.
Thumbtack helps millions of people confidently care for their homes via their app, which offers personalized guidance, AI tools, and a hiring experience. They have over 300,000 local service businesses in every county of the U.S.
Monitor network performance and system alerts using various monitoring tools.
Respond to network incidents and outages, providing timely resolution to minimize downtime.
Perform routine network maintenance and updates to ensure system reliability and security.
HIKINEX is seeking a skilled and motivated NOC Technician to join their team. They are responsible for monitoring and maintaining clients' network infrastructure, ensuring optimal performance and uptime.
Gather, document, and validate business requirements by eliciting, analyzing, and specifying the underlying business needs and compiling them into a Business Requirement Document (BRD).
Closely work with the developers and stakeholders to ensure alignment on requirements.
Write test scripts, execute and document Systems Integration Testing (SIT), log identified defects, and collaborate with developers to implement solutions.
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. At Ylopo they offer a supportive, caring environment dedicated to continuous learning and growth.
Work on client engagements as a contributor; may lead small projects
Build and maintain relationships with implementation teams
Mentor junior consultants and/or lead teams
Intecrowd, founded by former Workday clients, values partnership and engagement. They have years of functional and technical experience in all phases of Workday's deployment life cycle to develop maintainable solutions.