As a Technical Support Engineer, you will be a vital member of a global virtual team, delivering exceptional technical support for our Platform Management suite, with a focus on Active Directory, Exchange, Microsoft 365, and related Microsoft ecosystems. You will own and resolve customer issues end-to-end, reproduce and diagnose complex customer scenarios, and leverage AI tools to boost troubleshooting efficiency.
Job listings
$132,900–$189,800
USD/year
The Technical Account manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements, focusing on architecting and project management of availability solutions, including data protection and monitoring, and is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.
This role is to join the global IT team, ensuring employees have the technical support and resources they need. Focusing on providing Tier 1 and Tier 2 helpdesk support, the IT Engineer manages IT operations, and contributes to enterprise system improvements. The working hours of this role will bridge the US and APAC time zones, e.g. 5AM - 2PM local Philippine time.