We are seeking a skilled and experienced IT professional with over 6 years of relevant experience in Office 365 and Active Directory administration. The ideal candidate will have deep technical expertise across Exchange Online, SharePoint Online, Teams, Power BI, Intune, Entra ID and On-Prem Active Directory. Candidates with strong on-premises Active Directory experience will be given preference

The primary responsibilities for this role include ensuring optimal service availability and performance, as well as efficiently identifying, categorizing, and resolving application, network, and system issues. The candidate will also be responsible for clearly communicating changes, upgrades, improvements, and integrations company-wide. Additionally, they will provide effective assistance.

Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting. Troubleshoot customers’ issues by recreating them in support lab environments and diagnosing complex issues, effectively communicating solutions. Maintain a personal queue of customer issues and interface with other departments to bring escalated issues to resolution.

Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting. Troubleshoot customers’ issues by recreating them in support lab environments and diagnosing potentially complex issues, effectively communicating solutions. Maintain a personal queue of customer issues until resolution, interfacing with R&D, Sales, and Product Management to bring escalated issues to resolution.