Play a critical role in maintaining the stability and usability of the PATH environment as first-line support for clinical users.
Efficiently triage and resolve service requests in ServiceNow, reducing downtime and protecting data integrity.
Work closely with application, technical, and operational teams to assess and route Oracle Cerner Millennium issues.
GDIT is a global technology and professional services company delivering solutions to U.S. government agencies. With 26,000 experts, they focus on innovation in AI, cloud, cyber, and software development.
Lead and coordinate major incident war rooms from initiation through service restoration, driving cross-functional collaboration.
Provide timely executive-level updates and maintain accurate incident documentation, leveraging AI tools for efficiency.
Participate in a 24x7 on-call rotational support model for enterprise production incidents.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1,000 full-time professionals and a 99% project success rate, they maintain a culture of relentless performance and operate in 25 countries worldwide.
Oversee IT incidents from detection to resolution, coordinating cross-functional teams to minimize disruption.
Maintain accurate documentation, analyze trends, and ensure compliance with SLAs.
Facilitate post-incident reviews and drive process improvements to strengthen operational resilience.
Jobgether uses AI-powered matching to connect candidates with hiring companies, focusing on efficiency and fairness. They operate as a platform that processes applications and shares top-fitting candidates with employers, emphasizing innovation and continuous improvement.
Manage data and data quality of ServiceNow IT Asset Management, Software Asset Management, and CMDB solutions.
Partner with the Configuration Manager and SAM Administrator to engineer scalable solutions that improve asset data quality and governance.
Support external and internal audits by ensuring asset inventory consistency, completeness, and traceability.
Oportun is a mission-driven financial services company that puts its members' financial goals within reach by offering intelligent borrowing, savings, and budgeting capabilities. Since inception, the company has provided over $21.3 billion in responsible credit and fosters a diverse, equitable, and inclusive culture.
Monitor and support 24x7 production operations for enterprise API gateway environments, including incident triage and service restoration.
Troubleshoot and document production issues, perform root cause analysis, and update runbooks in ServiceNow.
Validate monitoring, patching, and post-change readiness to ensure reliable gateway performance.
Acuity, Inc. is a management and technology consulting firm that supports federal agencies with IT modernization, data enablement, and hyperautomation. The company has been recognized as a Best Place to Work for over 9 years and fosters a people-first culture with diverse and inclusive environment.
Own the flow of support tickets across multiple live engagements, ensuring every issue has a clear owner and next step.
Get hands-on with live systems by restarting services, applying patches, and troubleshooting before escalating to engineers.
Keep teams aligned through weekly ticket reviews and support check-ins, capturing action items and following through on work.
Gigantic Playground is a fast-growing creative technology agency that creates immersive and interactive experiences for theme parks and attractions. It is part of CourtAvenue and operates as a remote-first agency with team members across the US.
Design, develop, and configure ServiceNow applications across ITSM, ITOM, and other enterprise modules.
Build and maintain API integrations for enterprise system connectivity and automation.
Implement AI-enabled features like Now Assist and Virtual Agent to enhance platform capabilities.
This partner company focuses on designing and delivering scalable digital workflows within large enterprise environments, leveraging ServiceNow to improve IT and business operations. They operate as part of a collaborative enterprise team working on digital transformation initiatives.
Design and implement identity lifecycle management across Active Directory and Microsoft Entra ID.
Manage hybrid identity operations including Entra Connect, Conditional Access, and Privileged Identity Management.
Automate IAM workflows using One Identity Manager, ServiceNow, and PowerShell scripting.
Milbank is an international law firm with offices in New York, Los Angeles, Washington DC, and other global cities. The firm is an equal opportunity employer committed to non-discrimination and a diverse workforce.
Troubleshoot and debug complex technical systems and code.
Communicate with clients on a daily basis.
Document client interactions and code/configuration changes.
Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation. The company has a strong focus on sustainability and innovation, with a large team dedicated to digital solutions.
Provide technical assistance to computer users via phone, email, and instant message, resolving issues with hardware, software, and network connectivity.
Manage trouble tickets, documenting problems and solutions, and assist with data transfers for laptops and mobile devices.
Maintain standard working hours, collaborate remotely, and ensure productivity through customer interaction.
Empower AI provides AI solutions for government agencies, leveraging three decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., the company is a 2024 Military Friendly Employer and focuses on practical, sustainable digital transformation for federal clients.