Act as an expert across an assigned term of contracts, typically engaged in ServiceNow’s largest most strategically important accounts, providing architectural guidance, technical governance, and best practices.
Build strong relationships with customer technical and business leaders, to align ServiceNow solutions with business strategy.
Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work, with a purpose to make the world work better for everyone.
Define and maintain the overall ServiceNow platform architecture and roadmap.
Collaborate with clients and internal stakeholders to gather requirements and design scalable ServiceNow solutions.
Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities and best practices.
ICF is a global consulting and technology services company. They combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future with approximately 9,000 employees.
Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance.
Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives.
Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities.
Unit4 is an agile, fast-growing cloud company with over 40 years of heritage, and they are on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organizations. They have innovative, self-driving, adaptive, and intuitive software.
Hands on experience in Enterprise Level ServiceNow ITAM & ITOM architecture and Design and define implementation steps / road-map.
Experience in working in ServiceNow ITAM, ITOM, Discovery, Cloud Discovery, Service mapping, and CMDB Development.
ServiceNow Integration: ServiceNow ITOM integration with third-party tools automation, data collection and correlation, administration, configuration and customization.
Zillion Technologies Inc. (ZTI) is a global business consulting and technology solutions provider. We deliver innovative business solutions that give clients a competitive edge.
Serve as a Level 3 escalation resource for complex, high-impact, recurring end-user issues and operations.
Take ownership of major incidents, coordinating resolution efforts with Infrastructure and Application teams as needed.
Identify recurring support issues, process gaps, and service risks, then recommend improvements that reduce repeat work and strengthen the user experience.
The NYC Department of Buildings ensures the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code and Zoning Resolution. As an employer, the department is committed to improving performance and developing procedures that are streamlined, understandable, and transparent.
Provide direct support to an international community of expert users.
Define use cases and translate them into clear technical specifications.
Develop and automate reports and data processing.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, is Hungary’s most attractive employer in 2025. They provide a wide portfolio of IT and telecommunications services with more than 5300 employees and have hundreds of large customers, corporations in Germany and in other European countries.
Apply software updates and perform technology upgrades.
Conduct installations of new software and troubleshoot related issues efficiently.
Proactively review metrics and address potential database performance and backup concerns.
NEC Software Solutions is part of global tech giant NEC Corporation. They provide software that helps dispatch ambulances, support families, keep trains on the move, locate missing people, and test the hearing of newborn babies. They have over 3,000 employees.
Manage the performance and operations of the assigned Virtual Service Desk shift to ensure timely resolution of technical issues.
Track Service Level Agreements and Key Performance Indicators, assisting in report creation for upper management on incident and request performance.
Lead and direct a team of support professionals, collaborating with other portfolio leads and government counterparts to support GSA IT end user services.
Empower AI provides artificial intelligence solutions and professional services to U.S. federal government agencies, focusing on Health, Defense, and Civilian missions. The company is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer with a commitment to a merit-based culture.
Provides expert remote technical assistance via phone, email, and instant message for password resets, email, desktop applications, smartphones, and network connectivity.
Performs analysis, installation, and configuration of computer hardware and software, and maintains audit trails and statistical records of reported problems.
Interacts daily with customers to ensure productivity, provides peer feedback, and escalates issues to vendors and third-party entities as directed.
Empower AI provides AI solutions to federal government agencies to transform their workforce and improve productivity. It is headquartered in Reston, Virginia, with decades of experience in Health, Defense, and Civilian missions, and has been recognized as a 2024 Military Friendly Employer.