Remote Information technology Jobs • ServiceNow

Independently analyze and develop innovative resolutions for complex problems, implements solutions independently and as part of a team. Create ServiceNow Change requests following occurred system’s problems. Scan libraries to find instances of key words / phrases to help research issues. May lead project teams within assigned units develop, plan and manage project tasks.

Serve as the Admin and Subject Matter Expert (SME) for Five9 and ServiceNow, managing configurations, troubleshooting issues, and coordinating updates. Act as the lead liaison between Tier I staff and management, providing guidance and oversight. Maintain and update SOPs, knowledge base articles, and documentation for Help Desk workflows. Manage team schedules, track project documentation, and collaborate with technical teams for escalated issues.

We are seeking a skilled ServiceNow Developer with 3–5 years of hands-on experience, including at least one successful Workforce Service Delivery (WSD) implementation and possession of the WSD Certified Implementation Specialist (CIS) certification. This position plays a key role in designing, developing, and configuring ServiceNow solutions in alignment with Agile methodologies and Software Development Lifecycle (SDLC) practices.

Their role is to support the development team by providing guidelines, monitoring quality and developing complex requirements. The tech lead will be working with Architects, Developers and Product Owners distributed across Europe and India. The tech lead is a key role, supporting its team that is composed of junior and senior developers, advising the POs and overlooking the technical delivery of the team. We are looking for a very “hands-on” profile who can develop in full autonomy and help peers in complex topics and/or to avoid delivery delays.

This position will lead a team of IT professionals, oversee service management processes, and drive continuous improvement initiatives, with a strong focus on automation and process optimization within ITSM tools like ServiceNow and FreshService. A key aspect of this role is establishing and optimizing efficient processes for end-user hardware and software delivery, ensuring a seamless experience for remote employees. The ideal candidate will be a strategic thinker with strong leadership, communication, and problem-solving skills.

Collaborate with cross-functional teams to translate business needs to technical implementation. Hands on experience with ServiceNow configurations and script based ServiceNow components. Hands on experience with ServiceNow Workflows and customisations and UI Builder. Knowledge of ServiceNow development best practices and platform administration.

Strengthen the service team for a strategic LIMS Program as a Major Incident Manager & Post Incident Report Manager, in the context of a worldwide rollout. This position leads the response to high-impact IT incidents and ensures thorough documentation and analysis post-resolution. This role ensures rapid incident resolution, clear stakeholder communication, and continuous service improvement through structured post-incident reviews and reporting.

The Application Support Analyst's role is responsible for resolving system issues related to multiple applications, requiring insurance business, accounting, or technical IT knowledge. You will manage incoming tickets, prioritize and troubleshoot system problems, maintain the help desk knowledge base and deliver end-user satisfaction by providing excellent customer service. As well as assist in system upgrades, installations, and testing of the applications in collaboration with vendors and implementation partners.

As the Senior Manager, Technical Services, you will support and oversee all operational functions of the IT Technical Services team. Your primary responsibilities include ensuring all operational services meet business expectations, balancing resource capacity against business demand, and prioritizing work assignments based on organizational goals. You will serve as the accountable leader overseeing all service delivery functions.

Key Contributor to the ServiceNow SaaS Solution implementation, your role will include activities such as system configuration, development of custom features on client and server side and technical consulting. Provide expertise on technical questions related to the ServiceNow platform. Understand the business needs and standardize processes and build this into the design and deliverables.