Remote Information technology Jobs • ServiceNow

REDE Consulting is seeking an experienced ServiceNow ITAM+CMDB Architect to lead the design and delivery of scalable, end-to-end solutions, primarily focusing on ITAM, Compliance, ITSM, and Integration. The role requires hands-on architectural leadership, close collaboration with business stakeholders, and guidance for development teams, ensuring secure and technically feasible solutions aligning with industry standards and platform best practices.

You will partner with ServiceNow Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow’s customers. As a ServiceNow (Product) Solution Architect, you will work with the product, BU, and client delivery teams to design, productize, and pilot Agentic AI‑first setup and implementation experiences. You’ll drive early pilots across ServiceNow’s core product families.

As a ServiceNow Developer, you will support solutioning and development of locally developed applications (LDAs), provide guidance to citizen developers, and lead integrations with external sources. This mid-level role is responsible for managing the movement of ServiceNow components in the CI/CD pipeline, performing custom application development, and supporting ITSM processes.

This remote role is ideal for a senior-level professional with experience managing ServiceNow projects, including implementations across modules such as SCM, ITSM, ITOM, HR, and GRC. The successful candidate will lead Agile and Hybrid Agile projects using the NowCreate methodology, ensuring successful delivery and stakeholder engagement.

This position supports onboarding of users into applications through account creation, permissions management, and initial troubleshooting, providing first-line helpdesk support via email, phone, and ticketing systems. You will review and assist in maintaining user documentation for applications, identify, document, and escalate bugs or recurring issues, and maintain knowledge entries in IKM tools.

Own the frontline of IT support by diagnosing, troubleshooting, and resolving issues. Coordinate with engineering to implement automation workflows that reduce repetitive tasks. Partner with internal stakeholders to improve workflows and enhance the user experience. Be the calm, reliable presence people turn to when technology feels messy.

We are seeking a seasoned Senior ServiceNow Developer with a strong background in platform development, integration, and digital transformation strategy. The ideal candidate will lead the design, development, and customization of ServiceNow modules to enable and scale enterprise initiatives. This role requires a balance of technical expertise and strategic vision.