Monitor application health and performance for Web and Mobile using Datadog and Dynatrace.
Manage incidents and support tickets via ServiceNow, performing root-cause analysis and troubleshooting.
Validate canary deployments and analyze logs with Elasticsearch and Kibana to ensure production stability.
This company is a technology-driven organization focused on delivering high-quality digital products and services at scale. It fosters a collaborative, inclusive, and horizontal culture with opportunities for cross-functional growth and continuous learning.
Serve as primary escalation point for Tier 2-3 IT support in a fully remote environment.
Troubleshoot Windows/macOS, networking, identity, endpoint management, and security tools.
Collaborate with IT leadership on documentation, process improvement, and long-term fixes.
This partner company provides secure and efficient IT operations for a growing organization. They offer a lean, collaborative, and inclusive remote culture with opportunities for professional development across enterprise platforms.
Own ServiceNow platform governance, roadmap, prioritization, delivery readiness, and value tracking.
Manage and develop a team of 4-6 ServiceNow Developers and Administrators as a hands-on player/coach.
Partner with stakeholders and vendors to align releases, metrics, risk escalation, and measurable outcomes.
Flexential provides data center, colocation, and cloud infrastructure solutions for businesses. It fosters a diverse, inclusive, and collaborative culture, emphasizing ownership, continuous improvement, and measurable outcomes.
Design and develop ServiceNow reports, dashboards, and Performance Analytics for IT visibility.
Automate ITSM reporting and KPI frameworks to deliver actionable insights.
Partner with stakeholders to define requirements and resolve data quality issues.
Danaher is a global life sciences, biotechnology, and diagnostics innovator helping solve the world's most important health challenges. With over 60,000 associates across more than 15 businesses, it fosters a culture of continuous improvement and belonging.
Normalize and rationalize 18K+ software models, distinguishing applications from IT components.
Manage software entitlements, identify unused licenses, and drive license reclamation and cost savings.
Configure ServiceNow SaaS License Management and build integrations to feed usage data.
Phizenix helps organizations optimize software asset management and SaaS licensing through ServiceNow solutions. The company fosters a results-driven culture and offers contract-based remote opportunities.
Define platform vision and strategy aligned with enterprise IT and business objectives.
Establish governance frameworks covering instance strategy, integrations, and data models.
Anticipate and mitigate platform risks such as scalability, performance, and technical debt.
ServiceNow provides an AI platform that automates workflows and helps businesses reinvent themselves. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.
Provide phone, remote, and desk-side technical support for network connectivity.
Monitor GSA infrastructure using SolarWinds and document work in ServiceNow.
Troubleshoot network systems and coordinate with onsite staff and vendors.
Empower AI provides AI solutions for federal government agencies, leveraging decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., it is recognized as a 2024 Military Friendly Employer.
Provide responsive, reliable, and consistent IT service delivery to HHS users, solving computer hardware, software, and network issues via phone, email, or in person.
Meet all Service Level Agreements by diagnosing, isolating, and resolving technical problems, with prompt referrals and escalations to appropriate support teams.
Document, track, and monitor problems in ServiceNow, and recommend system modifications to reduce recurring user issues.
Peraton is a next-generation national security company that delivers mission-critical IT solutions to government agencies, including the HHS OIG. It is a large, mission-driven organization that fosters a team-building culture and a fast-paced, evolving environment.
Design and deliver intelligent Tier 0 self-service automation and ITSM workflows for a federal environment.
Develop AI/ML models, RPA solutions, and integrations using PowerShell, Python, and REST APIs.
Track performance through ticket deflection, First Contact Resolution, cycle time, and Customer Effort Score.
Jobgether is an AI-powered job matching platform that connects candidates with partner companies. The hiring organization is a US-based federal IT and security partner offering a fully remote, autonomy-driven culture focused on automation and government service.
Supervise a team of Tier I Knowledge Center agents supporting external users of a Department of War agency's mission applications.
Own real-time team performance against SLAs and XLAs, coach agents, enforce ticket closure processes, and coordinate escalations.
Serve as the KC's senior technical resource for complex application issues and analyze escalation patterns to reduce future escalations.
Empower AI provides AI solutions for government agencies, helping federal leaders transform their workforce and mission operations. Headquartered in Reston, VA, the company leverages over 30 years of experience and is recognized as a 2024 Military Friendly Employer.