Remote Information technology Jobs · ServiceNow

The Customer Outcomes Senior Technical Consultant configures the ServiceNow Platform based on leading practices to provide solutions. Participate in workshops to assess current processes and establish future-state processes. Advise customers on using ServiceNow Platform capabilities to improve their business processes.

• Provide first-tier IT support for hardware, software, and network issues across multiple platforms.
• Troubleshoot and resolve basic issues remotely, escalating more complex problems to appropriate teams.
• Collaborate with IT teams to test, implement, and improve IT solutions.

As a Senior or Lead ServiceNow GRC Consultant, you will support our customers in modernizing their GRC and SecOps processes. You will combine process understanding, technology know-how and consulting expertise to establish sustainable control, risk and compliance processes. You will Analyse, design and optimize GRC, risk, compliance or SecOps processes, moderate workshops, develop sustainable solution architectures and support in pre-sales.

As a ServiceNow Business Process Consultant, you are a trusted advisor to our clients' senior stakeholders, leveraging deep expertise in business process optimization and the ServiceNow platform to design and guide the implementation of solutions that drive meaningful business transformation. You will be a key leader in client communication, responsible for leading discovery workshops, analyzing and documenting business processes, and translating complex requirements into detailed user stories.

Manage day-to-day administration of the ServiceNow platform, including user access, roles, and permissions. Monitor system performance and troubleshoot issues to ensure high availability and reliability. Configure and implement ServiceNow ITSM & ITOM modules, ensuring robust design and deployment aligned with best practices. Develop and maintain workflows, business rules, UI policies, and client scripts. Implement integrations with third-party systems using pre-built extensions and APIs.

This is a technical advisory role, responsible for helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption. Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform. Guide ServiceNow, partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success.

As an ITSM / ServiceNow Consultant, you will accompany our customers on their way to modern, efficient and digital processes. You will connect technology, consulting and methodology. Your tasks include moderation and implementation of workshops on process design, optimization and implementation, analysis of existing ITSM-/ESM processes and development of concrete suggestions for improvement, consulting on ServiceNow architectures, best practices and transformation strategies.

As a Technical Support Specialist, you'll be the frontline hero ensuring our customers receive exceptional technical assistance with Eve's legal AI solutions by managing critical support tickets, resolving bugs, and facilitating feature requests. You'll also maintain our commitment to rapid response times and customer satisfaction.

The Modern Workplace Administrator provides support and administration across Microsoft 365 and SNHU-managed endpoints, focusing on daily operational tasks such as basic system configuration, device management, and software deployments using tools like Microsoft Intune, MECM, and JAMF. The Administrator responds to service requests, troubleshoots end-user issues, and ensures digital experience across services within the Microsoft Modern Workplace environment.

Seeking experienced Wireless Network Technical Support Specialists (T2) to support critical wireless infrastructure operations for a global enterprise. This role focuses on Cisco wireless environments and requires hands-on experience with Wireless LAN Controllers (WLCs) and Access Point provisioning. Provide Tier 2 technical support for Cisco wireless network infrastructure across APAC.