Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Provide advanced Tier 1/2 support for incidents involving hardware, software, operating systems, networks, and enterprise applications.
Create accurate ServiceNow records, prioritize and resolve issues, and escalate complex cases or outages.
Guide less-experienced analysts and support VIP, executive, and after-hours operational needs.
DecisionPoint Corporation provides IT and professional services supporting government programs and enterprise clients. The company is an Equal Opportunity and Affirmative Action employer focused on mission-critical delivery and a collaborative culture.
Provide customer support for IT issues via phone, email, voicemail, and incident tickets.
Troubleshoot hardware and software on Microsoft and Apple devices, including healthcare-specific applications.
Document, resolve, and assign incidents using ServiceNow while ensuring customer satisfaction.
Emory Healthcare is a leading healthcare system providing comprehensive medical services. With a large workforce, they foster a supportive culture focused on professional growth and well-being.
Lead daily service-desk operations, managing incident, request, and problem queues across all support tiers.
Develop staffing schedules, monitor queue volumes, and coordinate escalations and shift handoffs for 24/7/365 coverage.
Use ServiceNow to manage tickets, dashboards, reports, and knowledge, while conducting quality reviews and identifying improvement opportunities.
Computer World Services (CWS) provides IT service desk operations and support for government contracts. The company is an equal opportunity employer committed to diversity and inclusion, with a focus on delivering high-quality technical services.
Provide technical support and incident triage for a DoD enterprise platform as the primary point of contact.
Manage user accounts, permissions, and access across Keycloak, Jira, Confluence, and GitLab.
Collaborate with teams to ensure reliable service delivery and maintain accurate documentation and knowledge base.
This company provides technical support for a Department of Defense enterprise platform, focusing on modern software development and DevSecOps initiatives. The culture emphasizes security-focused service delivery, continuous learning, and remote collaboration.
Provide exceptional customer support in a fast-paced remote Managed Services Practice.
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
Provide operational support for Windows, Mac, Linux, Microsoft 365, Azure, networking devices, and mobile devices.
CyberSheath is a Security and IT Managed Services Provider focused on cybersecurity services for the Defense Industrial Base. They are a fast-growing company with a self-motivated, out-of-the-box culture where employees are self-starters and willing to wear many hats.
Provide first-line technical support for Windows systems, peripherals, and Microsoft Office applications.
Log, track, and resolve support tickets while escalating issues to higher-level teams as needed.
Deliver excellent customer service by guiding users through solutions and following established procedures.
Peraton is a next-generation national security company that delivers mission-critical technology and IT solutions to protect the nation and allies. It supports every branch of the U.S. armed forces and essential government agencies as a large, trusted mission capability integrator.
Serve as first point of contact for IT issues, providing tier 1 support via phone, email, chat, or in-person.
Troubleshoot and resolve issues like password resets, account management, and network connectivity while following ITIL priority matrix.
Create accurate tickets, collaborate with IT staff, and contribute to knowledge base articles.
CampusWorks is a consulting firm dedicated to helping higher education overcome business and technological challenges to improve student success. As a large company, it offers a virtual workplace with a focus on work-life balance and community involvement.
Serve as the primary contact for incoming support requests, triaging cases by severity and troubleshooting common issues.
Use AI tools to draft responses and document cases thoroughly while maintaining ownership.
Participate in weekend on-call rotation and contribute to knowledge base using KCS practices.
Dragos is the global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like water, power, and hospitals. Their remote-first team across multiple continents is built on authenticity, transparency, and trust.
Analyze, investigate, document, and report on security alerts and potential incidents in customer environments.
Serve as an incident coordinator for urgent security events requiring response, containment, and remediation.
Stay up-to-date on security training, certifications, and emerging threats to provide meaningful consultation.
CyberSheath provides cybersecurity services to the Defense Industrial Base, integrating compliance and threat mitigation to eliminate redundant security practices. It is a rapidly growing managed services provider focused on improving clients' security posture.
Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation for efficient issue resolution.
Demonstrate an approachable and empathetic demeanor when engaging with end users to reduce frustration and build trust.
Collaborate effectively as both a team player and independent contributor, adapting to shifting priorities and stepping in when needed.
Spreetail helps brands grow their ecommerce market share globally while reducing operational costs. They are building one of the fastest-growing ecommerce companies with a focus on innovative technology and a supportive remote culture.
Lead service-desk operations across the USMEPCOM enterprise, managing queues, staffing, escalations, and VIP support.
Use ServiceNow to monitor performance, identify trends, and improve service quality and customer experience.
Coordinate with government leadership and process owners to align activities with IT service management processes.
DecisionPoint Corporation is an IT services company providing enterprise IT support and service-desk operations for government programs. The company emphasizes equal opportunity and affirmative action in its workplace.
Provide remote technical support to resolve complex hardware, software, and network issues for a diverse user base.
Manage and prioritize support tickets, configure user accounts and devices, and ensure service-level agreements are met.
Coordinate with internal teams, external resources, and vendors to maintain system availability and support IT projects.
Jobgether is an AI-powered hiring platform that matches candidates with opportunities. The platform fosters an inclusive, people-focused culture and emphasizes remote work.
Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
Identify and escalate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.
Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.
Provide voice and email technical support following ITIL Incident Management processes.
Troubleshoot applications, printers, MFDs, VPN, password reset, remote control tools, and operating systems.
Interact with internal and external stakeholders, manage ticket lifecycle, and ensure timely closure.
Anovia is an industry-leading technology outsourcing support provider specializing in telecommunications. With over 200 professional experts globally, it serves Fortune 500 companies.
Provide responsive technical support to customers via phone and portal, actively monitoring client sites and resolving cases promptly.
Diagnose and resolve complex technical issues related to software applications, Windows OS, and SQL Server databases.
Maintain documentation in ServiceNow, configure and deploy InteleShare software, and ensure service level compliance.
Intelerad delivers scalable medical imaging and analytics platforms that connect clinicians to fast, smart imaging ecosystems. With nearly 700 employees across six countries, the company empowers around 2,000 healthcare organizations with best-in-class solutions.
Provide remote diagnosis and triage of security systems, keeping excellent records via the ticket system.
Test software releases, apply fix releases to customer systems, and feedback information internally.
Attend internal and external meetings, identify training needs for customers, and contribute to team goals.
Securitas Technology is on a mission to make the world a safer place, driven by core values of Integrity, Vigilance, and Helpfulness. They are a global team of over 375,000 professionals, fostering empowerment, innovation, and growth with industry-leading training and career development opportunities.
Provide first-line IT support via Jira and Slack, resolving everyday issues for a global remote team.
Manage accounts, access, and MFA setup, and troubleshoot Windows/macOS hardware and software.
Escalate complex tickets, support onboarding/offboarding, and maintain documentation.
We are B2Spin, dedicated to delivering the best Free-to-Play Social Casino gaming experiences by creating captivating, engaging, and unique products accessible to everyone. We have built a team of talented professionals from all over the globe, working to continually improve the experiences of our players.
Provide Level 2 technical support, troubleshooting complex issues across diverse customer environments.
Manage service tickets, prioritize incidents, and ensure timely resolution or escalation.
Maintain detailed documentation and collaborate with customers and colleagues to ensure service continuity.
Dijital Team is an established Australian technology and managed services provider. It delivers comprehensive technology solutions and fosters a collaborative culture focused on employee development and innovation.
Manage high volumes of incoming service requests via phone and chat, ensuring timely ticket creation and accurate documentation.
Perform initial ticket triage, assess scope and impact, and assign tickets to appropriate technicians based on urgency and skill sets.
Monitor service levels, conduct follow-up calls, and maintain accurate records to ensure no request goes unresolved.
US Security & IT provides IT services and security solutions to clients. They are a remote-first company with a collaborative team environment and a strong focus on customer satisfaction.