Own customer cases end to end via Slack, Teams, email, and calls.
Troubleshoot Qumulo across AWS, Azure, GCP, and on-prem hardware.
Diagnose server hardware issues and coordinate replacements with OEM partners.
Qumulo's cloud data platform manages exabytes of data, unifying files, objects, and workloads across edge, core, and cloud. They have over 1,100 customers and promote an open, collaborative, data-driven culture.
Serve as the first point of contact for federal application users, authenticating callers and documenting tickets with relevant information.
Assist users with navigation, troubleshooting, and resolution of common issues such as profile creation, travel requests, and expense reports.
Escalate complex tickets to Tier 2 support, assess urgency, and notify users of outages or service-impacting events.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, serving public sector agencies and commercial enterprises globally. Recognized as a Top Workplace, DMI fosters a culture driven by core values focused on integrity, ownership, and customer delivery.
Analyze, investigate, document, and report on security alerts and potential incidents in customer environments.
Serve as an incident coordinator for urgent security events requiring response, containment, and remediation.
Stay up-to-date on security training, certifications, and emerging threats to provide meaningful consultation.
CyberSheath provides cybersecurity services to the Defense Industrial Base, integrating compliance and threat mitigation to eliminate redundant security practices. It is a rapidly growing managed services provider focused on improving clients' security posture.
Handle and resolve complex customer issues involving Backblaze products and 3rd party integrations, acting as an ambassador.
Communicate directly with customers via video/phone for troubleshooting, utilizing call control and de-escalation skills.
Provide detailed bug reports to QA, expand documentation, and monitor infrastructure outages for continuous improvement.
Backblaze is the object storage leader in the open cloud movement, helping customers break free from restrictive legacy solutions. It fosters a diverse, inclusive, and fair culture, committed to equity for all employees.
Act as the primary post-sales technical liaison, delivering consultative support and resolving complex issues elevated beyond standard support.
Drive customer success by ensuring product adoption, leading technical QBRs, and identifying up-sell and cross-sell opportunities.
Serve as an internal advocate for customers, relaying product feedback to PM and engineering while leading training and onboarding.
Huntress is a cybersecurity company providing enterprise-grade protection with a 24/7 human-led SOC. Founded in 2015 by former NSA cyber operators, they are a remote-first team with a culture of inclusivity and customer commitment.
Provide first-line technical support for hardware, software, network, and system issues via phone and self-service tickets.
Document, triage, and escalate incidents according to service-level agreements, while delivering excellent customer service.
Maintain troubleshooting guides and knowledge base articles, and collaborate with BT teams to improve service delivery.
Connexus Credit Union is a member-focused cooperative serving members across all 50 states with high yields and competitive loan rates. This remote-first employer fosters collaboration and high performance, with most employees in the upper Midwest, and holistically supports employee growth.
Provide first-class technical support to Axon Fusus customers via phone, email, and chat.
Troubleshoot hardware and software issues, work with VMS, IP cameras, and Linux networking tools.
Document all work in the CRM and participate in training to advance technical skills.
Axon is a public safety technology company that provides devices and cloud software to protect life. The company values diverse perspectives and offers a fast-paced, meaningful work environment where employees take ownership and drive real change.
Provide advanced Tier 1/2 support for incidents involving hardware, software, operating systems, networks, and enterprise applications.
Create accurate ServiceNow records, prioritize and resolve issues, and escalate complex cases or outages.
Guide less-experienced analysts and support VIP, executive, and after-hours operational needs.
DecisionPoint Corporation provides IT and professional services supporting government programs and enterprise clients. The company is an Equal Opportunity and Affirmative Action employer focused on mission-critical delivery and a collaborative culture.
Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Provide intermediate-level customer support via phone, email, web chat, and back-office channels.
Investigate processing issues, data integrity problems, and edit code rejections to resolve discrepancies.
Maintain accurate case records, follow SLAs, and adapt to evolving program requirements.
The company provides essential customer and technical support for a federal health program, assisting individuals with inquiries and resolving technical and administrative issues. It operates as a partner company with a focus on professionalism, accuracy, and independent remote work.
Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Deliver exceptional technical support via email and occasional phone, troubleshooting product bugs, account access, and other technical issues.
Guide healthcare professionals through the platform, document bugs and feature requests, and communicate customer needs to internal teams.
Work fully remotely on a Pacific Time schedule, analyzing customer data and collaborating with cross-functional teams to ensure high-quality support workflows.
A healthcare technology company providing an API-first electronic health record platform to help providers deliver accessible care. The company values human-centered support, autonomy, and continuous improvement, with a distributed remote team.
Triage, investigate, and resolve complex customer issues involving Chainguard Images with modern DevOps tools.
Escalate issues to Engineering, maintain clear communication, and document solutions in Knowledge Base.
Participate in on-call rotation and collaborate cross-functionally to drive product improvements.
Chainguard provides hardened, secure, production-ready builds of open source software for enterprises and AI agents, helping organizations build faster and stay compliant. The company is venture-backed by top investors and serves Fortune 500 clients like OpenAI, Snap Inc., and Snowflake, fostering a culture of trust, intentional action, and customer obsession.
Provide 24/7 operational support for Linux, Windows, and cloud-based infrastructure.
Monitor system integrity, perform backups, resolve incidents, and maintain documentation.
Administer cloud platforms, virtualization, and automation using scripting tools.
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. It retains nearly 1,000 full-time professionals across 25+ countries with a culture of Relentless Performance.
Provide end-to-end technical support across Slack, in-app chat, and email for Federal customers.
Troubleshoot complex issues in Tines Cloud and self-hosted deployments, including APIs, IAM, containers, and databases.
Act as the Voice of the Customer by reporting bugs and product feedback to Engineering and Product teams.
Tines is an intelligent workflow company that helps IT and security teams build automations and agentic workflows for customers including Canva, Reddit, SAP, and Coinbase. The company values Simplicity, Speed, and Soundness and fosters a culture of curiosity, growth, and integrity.
Provide remote diagnosis and triage of security systems, keeping excellent records via the ticket system.
Test software releases, apply fix releases to customer systems, and feedback information internally.
Attend internal and external meetings, identify training needs for customers, and contribute to team goals.
Securitas Technology is on a mission to make the world a safer place, driven by core values of Integrity, Vigilance, and Helpfulness. They are a global team of over 375,000 professionals, fostering empowerment, innovation, and growth with industry-leading training and career development opportunities.
Provide technical support and customer service to end users via phone and chat, resolving computer-related issues.
Document and escalate help requests using a tracking system while maintaining call and support metrics.
Collaborate with IT departments to ensure issues are resolved, and obtain certifications like CompTIA A+.
Liberty University is a Christian university dedicated to training champions for Christ through faith-driven education. As one of the largest Christian universities in the U.S., it employs a diverse community of faculty, staff, and student professionals united by a shared mission.
Support retail and VIP users on the App, Website, Desktop Client, and API.
Troubleshoot and resolve technical issues using logs, databases, monitoring, and code.
Build and maintain internal tools and automation, including AI-driven ones.
Binance is a leading global blockchain ecosystem that operates the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in more than 100 countries, the company offers a diverse range of digital-asset products and services and maintains a flat, results-driven culture.
Own complex support cases through resolution with clear, timely customer communication.
Diagnose and resolve undocumented issues using logs, APIs, and test environments.
Mentor peers, create knowledge articles, and drive product and process improvements.
Magnet Forensics is a global leader in digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, and IoT devices. With thousands of customers worldwide and employees based around the globe, the company fosters a culture of learning, integrity, and making a difference.
Respond to customer requests and manage support tickets from investigation to resolution.
Troubleshoot and reproduce issues using tools, logs, and test environments.
Collaborate with internal teams to escalate and resolve complex issues.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. The company offers a comprehensive benefits package and fosters a collaborative remote culture.