Provide hardware and firmware deployment support and assist customers with network configuration and integrations.
Troubleshoot technical issues using networking knowledge and documented practices, escalating when necessary.
Act as the single point of contact for customers and collaborate with cross-functional teams.
ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.
Provide advanced remote technical support for integrated security systems, serving as the escalation point for complex issues.
Lead troubleshooting across enterprise, multi-site, and mission-critical environments as a subject matter expert.
Develop and recommend troubleshooting procedures, knowledge articles, and support best practices, while mentoring junior engineers.
Unlimited Technology is a premier cyber and physical security specialty contractor delivering cutting-edge technology solutions to leading brands and critical infrastructure. The company is growing rapidly and fosters a culture of Passion, Collaboration, Innovation, and Adaptability.
Own uptime across deployed kiosk fleet, troubleshoot hardware in the yard, and drive repeat failures to zero.
Run factory and site acceptance testing, integrate access-control with customer security systems, and build automation for kiosk deployment.
Participate in on-call rotation and improve monitoring and alerting for field hardware.
Outpost is building the backbone of freight by reinventing supply chain infrastructure with carrier-agnostic truck terminals across America. Backed by $1B from Greenpoint Partners, the company is scaling with a high-performance team that values accountability, integrity, and relentless execution.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Provide remote technical support for hardware, software, and network issues across customer sites and data centers.
Troubleshoot servers, POS equipment, printers, scanners, and connectivity problems involving TCP/IP, DNS, VPNs, and firewalls.
Collaborate with customers, vendors, and internal teams to resolve complex infrastructure issues and maintain service levels.
This company provides infrastructure support services to automotive and retail businesses across the United States. It is a technology-focused organization with a diverse, global team that values innovation, knowledge sharing, and teamwork.
Provide remote technical support and occasional onsite assistance for smart building and IoT security system commissioning.
Program, configure, and troubleshoot access control, CCTV, intercom, and networking technologies across client projects.
Collaborate with project managers, contractors, and cross-functional teams to ensure professional, on-time project delivery.
The company specializes in the integration and commissioning of smart building and IoT security technologies, including access control, CCTV, and intrusion systems. It operates as a remote-first team, collaborating with customers, project managers, and security contractors to deliver professional project outcomes.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Respond to customer requests and manage support tickets from investigation to resolution.
Troubleshoot and reproduce issues using tools, logs, and test environments.
Collaborate with internal teams to escalate and resolve complex issues.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. The company offers a comprehensive benefits package and fosters a collaborative remote culture.
Act as the primary post-sales technical liaison, delivering consultative support and resolving complex issues elevated beyond standard support.
Drive customer success by ensuring product adoption, leading technical QBRs, and identifying up-sell and cross-sell opportunities.
Serve as an internal advocate for customers, relaying product feedback to PM and engineering while leading training and onboarding.
Huntress is a cybersecurity company providing enterprise-grade protection with a 24/7 human-led SOC. Founded in 2015 by former NSA cyber operators, they are a remote-first team with a culture of inclusivity and customer commitment.
Provide front-line technical support for Lightspeed's product suite via phone, email, chat, and other channels.
Troubleshoot software, device, networking, and configuration-related issues while guiding customers on product setup.
Collaborate with Product and Engineering teams to resolve complex challenges and maintain accurate documentation.
Lightspeed Systems provides cloud-managed solutions for schools, including web filtering, student safety monitoring, classroom management, and data analytics. With over 25 years in education, the company serves 23 million students across 31,000 schools in 43 countries and fosters a supportive, employee-focused culture.
Own complex support cases through resolution with clear, timely customer communication.
Diagnose and resolve undocumented issues using logs, APIs, and test environments.
Mentor peers, create knowledge articles, and drive product and process improvements.
Magnet Forensics is a global leader in digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, and IoT devices. With thousands of customers worldwide and employees based around the globe, the company fosters a culture of learning, integrity, and making a difference.
Deploy Safari AI's computer vision systems at theme parks, stadiums, retail stores and live venues.
Work with edge computers, cameras, networks and servers from site survey to live monitored system.
Take real ownership quickly, growing into senior deployment, solutions engineering, or client success roles.
Safari AI uses computer vision AI to measure, alert, and recommend actions for companies in the physical economy, from entertainment and live venues to retail. The company is an early-stage startup of about 10 people, founded by an experienced entrepreneur, offering a culture of ownership, freedom, and hands-on learning.
Drive technical and value aspects of sales across DACH with demos, PoCs, and workshops.
Act as trusted advisor for Axon's SaaS and on-premise digital evidence solutions for public safety.
Collaborate with EMEA teams on RFP/RFI responses and document customer needs for product.
Axon is a public safety technology company on a mission to Protect Life, offering devices and cloud software for justice and safety. The culture is fast-paced and meaningful, with employees encouraged to take ownership, collaborate openly, and drive real change.
Investigate and resolve customer inquiries regarding Balto products and services via email and video conferencing.
Collaborate cross-functionally with Customer Success, Implementation, and Sales teams on post-sales services.
Troubleshoot complex technical issues, document root causes, and support integration success.
Frontier helps companies grow cross-functional teams abroad by hiring smart people and placing them into great companies. It is a fully remote subsidiary of Fresh Prints, a fast-growing 150-person New York-based company.
Provide initial partner support and resolve customer inquiries with top-tier service.
Troubleshoot technical issues across Windows and macOS environments and escalate as needed.
Collaborate with the support team to improve documentation and exceed customer expectations.
Huntress is a cybersecurity company founded by former NSA operators that provides managed security platforms to businesses of all sizes. It secures over 5 million endpoints and is a remote-first, collaborative team focused on making enterprise-grade security accessible.
Configure and integrate FireMon products in customer environments, delivering software and hardware installation and training.
Perform technical triage of escalated customer issues and ensure timely resolution.
Provide thought leadership on API integration and automation for customer workflows.
FireMon delivers network security policy control for modern enterprises, allowing security teams to manage and prove firewall policies across on-prem, cloud, and hybrid environments. The company focuses on making security operations more efficient with a culture of expertise and customer success.
Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.
Deliver high-quality instructor-led training to internal teams and external law enforcement customers, including scenario-based sessions.
Develop and maintain role-specific curricula, align training with product releases, and drive continuous improvements through feedback and performance data.
Axon is a public safety technology company that develops devices and cloud software to protect life. The culture is fast-paced, mission-driven, and collaborative, with a focus on ownership and real change.
Serve as escalation point for advanced troubleshooting across client environments, including Microsoft 365, networking, and enterprise apps.
Respond to client incidents via phone and ticketing, maintaining accurate documentation and timely client updates.
Mentor junior engineers and enhance knowledge base and operational processes.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services for growing, highly regulated organizations. The company emphasizes ownership, quality, and collaboration, with a modernized service delivery model.
Provide first-level technical support for hardware, software, and networking issues via phone, email, and chat.
Manage and document customer cases in a CRM system while owning resolution and escalation.
Collaborate with internal teams and develop technical expertise to meet service quality targets.
Poly is a technology company specializing in communication devices and collaboration solutions. It provides a structured, international work environment focused on customer satisfaction and professional growth.
Provide 24x7 onsite and remote troubleshooting support for OneCare clients, ensuring SLA compliance.
Perform routine network maintenance, system upgrades, firewall management, and hardware replacement.
Support incident management, document network problems, and adhere to client security policies.
NCS is a leading AI Tech Services company that provides clients with agility and AI expertise across various industries. With a 15,000-strong team across the Asia Pacific, NCS is a subsidiary of Singtel Group and values Adventure, Excellence, Integrity, Ownership, and Unity.