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About the Role:
- Voice of the user for Balto, driving implementation and product engagement.
- Primary escalation point bridging Support and Engineering.
Responsibilities:
- Resolve customer inquiries via email and video conferencing.
- Collaborate with CS, Implementation, and Sales; troubleshoot and document root causes.
Requirements:
- Strong troubleshooting and deductive reasoning.
- Knowledge of networking, firewall, and VPN; Windows/macOS comfort.
- Excellent communication; CCaaS/VoIP or DataDog a plus.
Frontier
Frontier helps companies grow cross-functional teams abroad by hiring smart people and placing them into great companies. It is a fully remote subsidiary of Fresh Prints, a fast-growing 150-person New York-based company.