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Role Overview:
- You provide first-level technical support for hardware, software, and network issues.
- You guide customers to effective solutions via phone, email, and live chat.
Accountabilities:
- You manage cases in CRM and own resolution or escalation to Tier 2.
- You meet service quality targets and document interactions accurately.
Requirements:
- Strong English communication and customer service skills are required.
- Willingness to work night shifts and adapt to a shift-based environment.
Poly
Poly is a technology company specializing in communication devices and collaboration solutions. It provides a structured, international work environment focused on customer satisfaction and professional growth.