Provide Tier 2 / Tier 3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
Reproduce customer environments and run tests to diagnose technical problems.
Ubiminds connects Latin American tech professionals with software companies in the US and Canada. With 9 years in the market and GPTW-certified, they support hundreds of professionals in data, design, product, and engineering.
Own the technical support journey for North American customers, handling bug reports, reproductions, and escalations in close collaboration with engineering.
Automate repetitive support tasks using AI tools like Fin, Intercom, n8n, and Notion, focusing on scaling operations rather than manual ticket-by-ticket work.
Deliver product support including SSO/SCIM setup, integration activation, and customer enablement to reduce dependency on direct support over time.
TheyDo is an AI-powered journey management platform that helps large enterprises like Ford, Cisco, and Lufthansa align around customer-centricity. The fully remote company has over 100 employees across 27 countries and is backed by $50M from top-tier investors, with a culture that is customer-led and people-first.
Serve as primary technical contact for users and customers, coordinating issue resolution through phone, email, and ticketing systems.
Provide second-level technical support for healthcare IT systems, diagnosing and resolving complex hardware, software, networking, and application issues.
Collaborate with IT, Product, Engineering, and other teams to investigate complex technical problems and implement effective solutions.
The company provides technical support services within a healthcare IT environment, where reliability and responsiveness are critical. They are a partner company that values collaboration, customer focus, and technical excellence.
Provide concierge-level technical and client support across Mercer Advisors' technology ecosystem.
Manage support requests through ticketing systems, configure user access, and resolve system issues.
Collaborate with product, engineering, and operations teams to enhance systems and document processes.
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, and insurance services. They serve over 42,800 families across the U.S., with a culture that values flexibility, diversity, and exceptional talent.
Provide technical support across BMS, HVAC controls, networking, and connected devices.
Troubleshoot BACnet integration issues and diagnose IP networking connectivity problems.
Manage customer support cases, support pre-sales, and communicate technical solutions clearly.
They are a technology company focused on improving indoor air quality and building performance through connected environmental monitoring solutions. Their products integrate smart sensors and cloud analytics to help commercial buildings optimize HVAC operations and reduce energy consumption.
Lead and develop the Enterprise Support team, owning service delivery and driving operational excellence for a strategic client.
Oversee technical engagement, governance, and risk management, ensuring platform stability and long-term client trust.
Drive AI and automation adoption to improve support efficiency and scalability, while collaborating with cross-functional teams.
Jobgether is a job platform that uses AI-powered matching to connect candidates with hiring companies. They are a partner company that manages applications and next steps for this role, offering an inclusive and collaborative working environment.
Provide specialized technical support for software, connectivity, and wireless technologies in hearing aid solutions.
Investigate and resolve customer inquiries involving fitting software, Bluetooth, and accessories.
Collaborate with internal teams to resolve escalations and improve customer experience.
The company provides specialized technical support for software, connectivity, and wireless technologies used in hearing aid solutions. The team is collaborative and flexible, operating in a remote environment.
Act as Tier 2 Technical Support escalation point for Microsoft 365 issues.
Monitor and coordinate tickets in DFM, assess resolution quality, and implement solutions.
Provide additional support including upskilling, onboarding new SMEs, and training ambassadors.
The company connects freelancers with clients needing specialized IT support. It operates as an online platform with a global workforce of independent contractors.
Respond to helpdesk tickets and resolve hardware/software issues for global employees.
Monitor ticketing systems and communicate outages while following SLAs.
Collaborate with the IT team and support technologies like Google Apps and Office 365.
Yelp is a community-powered platform that connects people with great local businesses through reviews and technology. We're a global, diverse team with offices worldwide, committed to authenticity and collaboration.
Provide first-line IT technical support, managing incidents via ticketing tools and remote access.
Collaborate with international teams and contribute to continuous improvement of the knowledge base.
Use troubleshooting and root cause analysis to resolve hardware, software, and application issues.
Bosch Service Solutions offers technology-driven BPO services, handling operations for other companies. They are a leading provider in more than 30 languages, with a commitment to diversity and inclusion.