Assist clients with technical issues via phone, email, and chat, building relationships and finding solutions with exceptional customer service.
Gain exposure to a wide variety of products and services, assisting clients with hardware, software, peripherals, and specialized dental imaging products.
Manage routine maintenance and installations for clients throughout the country, providing ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services to clients, including ongoing support, startup projects, expansions, and software & hardware sales. They have over 13 years of experience, service roughly 1400 clients nationwide, and continue to see massive growth while focusing on maintaining unparalleled support.
Maintain stability, performance, and efficiency of technology environments.
Provide technical support in diverse areas, troubleshooting and monitoring systems.
Ensure continuous service availability through issue resolution and communication.
ATPCO is the world's primary source for air fare content, holding over 200 million fares across 160 countries. They believe in flexibility, trust, and a culture where our wellbeing comes first. ATPCO is everywhere people buy flights.
Lead technical onboarding for new clients, including implementation, setup, and ensuring service launch.
Partner with client IT to analyze and implement system interfaces, maintaining existing interfaces.
Act as a higher-level technical resource for support tickets, troubleshooting and coordinating resolutions.
Rater8 is a leader in healthcare reputation management, helping medical practices establish pervasive online visibility. They are a rapidly growing healthtech innovator serving over 25,000 providers and are a "Great Place to Work™", offering unlimited career growth.
Provide engineering remote support diagnoses for external and internal customers.
Resolve technical issues from end user’s contacts and proactive notification systems.
Integrate technical knowledge and business understanding to create solutions for customer.
HP is a technology company. They believe that business exists when people work together to accomplish something collectively which they could not accomplish separately. They uphold a zero-tolerance policy towards discrimination and treat everyone with respect.
Serve as the initial point of contact for end user inquiries, delivering timely, high-quality support via phone, email, and chat to Care Access frontline staff.
Build and maintain strong, trust-based relationships with end users by demonstrating empathy, active listening, and a deep understanding of their day-to-day workflows and challenges.
Translate technical concepts into clear, practical guidance that enables frontline teams to operate efficiently and confidently.
Care Access aims to improve the future of health for everyone. They bring research and health services to communities by using research locations, mobile clinics and clinicians. They are dedicated to ensuring everyone has the opportunity to understand their health, access care, and contribute to progress.
Receiving & processing requests per alerts & calls, within the defined SLA.
Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
Timely reaction to calls alerts Following support procedures and participation in procedures improvement
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25% with a culture of Relentless Performance.
Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation.
Demonstrate an approachable and empathetic demeanor when engaging with end users.
Practice active listening to fully understand user concerns.
Spreetail helps brands increase their ecommerce market share globally while improving their operational costs. They are a fast-growing ecommerce company that values creative freedom, work-life balance, and meaningful relationships among employees.
Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
Drive resolution of all product performance issues until an acceptable solution is identified.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. They have transformed how care is delivered for millions of patients worldwide and are a team of engineers, clinicians, and innovators united by one purpose.
Daily operations of the MCC, including monitoring live services and managing incident response.
Responsible for customer requests and tickets within committed SLA response times.
Create, refine, and follow policies and procedures for incident management, escalation, and communication.
Rocket Science Group is a co-development game studio specializing in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles. They have teams in Europe and North America and work in partnership with the game industry’s top creators.
Provide troubleshooting and resolution for software, product, and technical issues.
Communicate clearly and professionally with clients through phone, email, and other support channels.
Facilitate knowledge articles to support client self‑service and internal team learning.
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention. Experian prioritizes inclusive culture, employee well-being, and career development.