Assists in providing technical application support for clinical and/or business applications to improve their overall performance and ensure they are meeting the organization’s needs. Working under close supervision, assists with gathering, analyzing, and evaluating user needs, and implementing, optimizing, supporting, and troubleshooting clinical and/or business applications.
Job listings
The Senior Manager, Academic Technologies manages the University's learning management system (LMS) and other supported academic technologies. This involves implementation, support, development, training, and enhancement of these systems. The Senior Manager collaborates with faculty, students, and staff to identify needs, implement solutions and promote the effective use of academic technologies.
The TAM team is hiring for a Technical Account Manager (TAM) with a strong background in AWS cloud technologies to provide guidance to both new and existing customers specifically about AWS technologies, services, and offerings. You'll collaborate with other Rackspace teams to develop and deliver innovative solutions utilizing various public cloud services and assist customers in rethinking their technical platforms.
Deliver expert remote support and troubleshooting for our IVD systems and software using phone, email, and remote tools. Investigate and resolve complex hardware and software issues, collaborating closely with field and commercial teams. Accurately document support activities, customer interactions, and complaints in our CRM system in line with quality and regulatory standards.
As a Technical Services Specialist at PAR Technology, you will manage a portfolio of tier 2–4 client accounts, providing high-quality technical support and proactive business guidance. You’ll act as a trusted advisor to enterprise clients helping them maximize the value of their POS, back-office, and payment solutions. This includes delivering training, supporting post-implementation projects, and identifying new product features that drive efficiency.
As a Technical Support Engineer, you will provide technical and non-technical support, troubleshoot issues, and drive continuous improvement. You will advocate for the customer and partner with cross-functional teams to ensure customer success in driving value out of their cloud data.
Provide Tier 2 and Tier 3 technical support for the RFMSS (Range Facility Management Support System) and ATMC (Army Training Management Capability) applications within the Army Training Information System (ATIS). This role is ideal for individuals with strong problem-solving skills and a passion for delivering high-quality customer service while supporting mission-critical applications for the U.S. Army. The successful candidate will also be able to support manual testing and support transition to automated testing for all of ATIS.
This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries. As a Customer Support Advocate, you will be the first point of contact for customers seeking assistance. Your role will involve providing prompt and effective solutions, ensuring customer satisfaction, and laying the foundation for a positive support experience.
Seeking an innovative and efficient LMS Administrator/ Contractor with strong technical and problem-solving skills to manage and enhance our Learning Management System. This role is key to ensuring a seamless learning experience for all users, supporting our learning and development goals, and driving system improvements through cross-functional collaboration.
$20,145–$33,037
USD/year
You will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact center managed operations clients. You will function as a trusted advisor to our clients, and your responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion.