10 results
FiltersThis role involves delivering exceptional customer experiences while resolving technical queries related to cloud-based healthcare applications. Success requires troubleshooting system issues and understanding administrative workflows in long-term care and medical facilities, as well as providing support to clients managing, configuring, and using our clinical applications.
Responsible for delivering comprehensive training sessions to ensure employees effectively utilize the IFS ERP system, focusing on hands-on instruction, troubleshooting, and user support to facilitate a smooth transition and maximize system adoption. Requires overnight travel during the week up to 50% of the time to various locations across 10 states. Conduct live training sessions, workshops, and one-on-one coaching for employees across departments.
Providing Level 1 technical support (verbal and written) for the Company’s software products (IAMQC, MSDRx) and related applications to both external and internal customers is the responsibility of the Technical Support Informatics Software Specialist. Handling customer support inquiries, conveying customer feedback to Product Management, Quality, and Marketing teams, and managing and tracking customer complaints are also part of this role.
As a Service Desk Level 1 Analyst, you’ll be the first line of support, helping users stay productive and connected. You’ll learn new skills, work with a supportive team, and start building a career in IT. Respond to calls, emails, and chats with professionalism and empathy and troubleshoot desktops, laptops, printers, mobile devices, software, and network issues.
Provide first-level technical support to end-users, resolving issues related to hardware, software, and network connectivity. Efficiently troubleshoot and resolve a wide range of IT problems, utilizing a ticketing system like Jira (ITSM). Continuously seek opportunities to improve IT processes and procedures. Coordinate with external vendors to ensure timely maintenance and support of IT systems.
Seeking a talented Product Support Engineer to join the Product Support team. As a member of the team, tasked with supporting customers and internal stakeholders. Work closely with the Development and QA teams to diagnose, troubleshoot, and resolve complex issues. Need to learn and adapt quickly, be persistent, and demonstrate “out-of-the-box” thinking.
Respond to user requests for service, troubleshoot problems, and resolve issues to the end-user’s satisfaction. Provide in-depth remote technical support and create Knowledge Base documents for problem resolutions. You will troubleshoot hardware and software issues and assist in the testing, configuration, and deployment of new workstations, peripherals, and software. You will also maintain accurate inventory and manage Macs and Apple devices via Jamf Pro.
The Help Desk Technician I will support Imagine Pediatrics employees and the technologies they use. This role involves supporting corporate strategy initiatives, system administration, provisioning hardware and access, and providing initial support for break/fix incidents. Responsibilities include providing technical support, troubleshooting, ticket management, escalation, installation, account management, and user training.
We are seeking a Power BI End User Support Technician to join our IT team. As a Power BI End User Support Technician, you will be responsible for providing technical Power BI end-user support for issues and requests while maintaining exceptional end-user customer experience.
WorldStrides is seeking a results driven and service oriented Service Desk Analyst with a minimum 2 years of experience to serve in a demanding customer facing role that includes Service Desk phone support as well as providing onsite deskside support as needed. Strong interpersonal and communication skills are a must and qualified candidates will also display impeccable customer service skills and customer focus.