Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.
Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users.
Validate and clarify the issue reported and answer how-to questions.
Replicate, troubleshoot, and describe simple bugs and keep thorough records in the ticketing system.
Instructure is dedicated to amplifying people's potential by creating intuitive products for learning and personal development. They simplify relationships and inspire further education and career growth by empowering smart, creative, and passionate individuals.
Provide technical support for customers and internal stakeholders via phone and remote diagnostics.
Troubleshoot complex robotic system issues and escalate when necessary.
Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Our technologies have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases.
Develop positive customer and cultural relations.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.
Provide timely and professional support through email, chat, phone, and ticketing systems.
Troubleshoot common product, account, and workflow-related issues for customers and internal users.
Accurately document customer interactions, troubleshooting steps, and resolutions.
FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.
Provide advanced remote technical support for MRI systems to customers and field service engineers.
Diagnose, troubleshoot, and resolve complex technical problems using remote diagnostic tools and Siemens Remote Services.
Coordinate and dispatch service actions, ensuring clear communication and actionable repair guidance for field engineers.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. The company identifies top-fitting candidates and shares a shortlist with the hiring company.
Serve as the primary point of contact for internal IT support, managing hardware, software, and account access issues across Mac and Windows environments.
Troubleshoot and optimize core tools like Google Workspace, Microsoft 365, Slack, and Okta while leading the employee onboarding and offboarding process.
Manage the ITSM queue with a focus on timely resolution, document solutions, and support conference room A/V technology to ensure productive hybrid meetings.
Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. With over 70 million video interviews conducted and a culture centered on core values like 'Hero for our Customers' and 'Enjoy the Journey', it serves over 1200 global customers.
Handle technical support via phone, email, chat, and social media for student online classroom access issues.
Troubleshoot basic and advanced technical problems, including browser issues and classroom setup, while meeting call center metrics.
Document resolutions, escalate issues as needed, and work independently in a virtual, high-volume call environment with structured schedules.
Grand Canyon Education is an educational service company that provides operational and technological support to the post-secondary education sector. It has a collaborative, supportive culture focused on innovation and community impact, working closely with Grand Canyon University.
Provide prompt and efficient technical support to internal and external users experiencing product issues.
Investigate and troubleshoot software and platform-related problems reported via phone, email, and chat.
Document issues and resolutions within the ticketing system and escalate complex problems as needed.
Equip is a leading virtual, evidence-based eating disorder treatment program dedicated to ensuring accessible and effective care. The fully remote company is recognized for its strong outcomes, highly-engaged workforce, and inclusive culture woven with a deep commitment to diversity, equity, and inclusion.
Receive and process client requests and alerts within defined SLA timelines, including ticket creation and routing.
Perform troubleshooting, log review, and issue diagnostics to resolve L1/L2 level issues and implement fixes according to pre-defined procedures.
Collaborate with team members, follow and improve support procedures, and continuously develop knowledge of Genesys Cloud technologies.
Miratech is a global IT services and consulting company that partners with enterprises and startups to support digital transformation. The company is values-driven with a culture of Relentless Performance, operates in over 25 countries with nearly 1000 full-time professionals, and has an annual growth rate exceeding 25%.