Remote Information technology Jobs • Technical Support

The Networking Remote Field Service Engineer (L1) provides professional remote technical support to clients by identifying and resolving technical incidents and problems, ensuring all requests, process events and resolution incidents result in zero missed service level agreement conditions.

Provide support to Abbott's Diagnostic Division (ADD) customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite instrument and assay integration and training. Serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone and document information into the complaint handling system. Lead multi-site/multi-instrument integrations for ADD instruments and reagents into customer sites/laboratories.

Support healthcare systems that directly impact patient outcomes as an Application Support Analyst. Triage and resolve ServiceNow tickets, maintain application functionality, and collaborate virtually with technical teams. This role offers a collaborative culture, professional growth, and exposure to both custom and vendor-supplied applications.

Use profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics. Lead efforts to hire, develop, and build a technical team. Oversee and participate in Change Management as it relates to Customer Support. Drive daily incident management success leading to ongoing enhanced customer experiences.

Represent Markforged by providing excellent Technical Support to resellers and customers, driving towards an excellent customer experience. You will be developing knowledge and competence of a diverse range of technologies while investigating, troubleshooting, and following up on customer issues. This role also includes creating new and improving existing technical documentation and providing technical training to partners and customers when required.

As the Networking Remote Field Service Engineer (L1), you will provide remote technical support to clients by identifying and resolving technical incidents and problems. This involves pre-emptive service incident and resolution activities to restore service to clients. You will drive incidents to effective resolution, ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Looking for a Technical Support Representative to troubleshoot IT issues, provide tech support via phone, email, and chat. You will guide customers through initial stages with the platform, assist in onboarding, and document interactions in the CRM. Must have at least 1 year experience and excellent English communication skills.